electronic technician ii desktop support technician i resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Seeking a position as a Desktop Support Technician where excellent hardware and software skills can be fully utilized my abilities in the help desk field to ensure the company's success.
Core Qualifications
  • Windows 7/95/98/2000/XP
  • MS Exchange Server
  • ERP Systems/JDE
  • Active Kill Disk Software
  • MS SQL
  • Basic Networking
  • Microsoft Office
Professional Experience
06/2008 to 10/2011 Electronic Technician II / Desktop Support Technician I City Of Charleston | Charleston, WV,
  • Value of systems produced each year, value over 2.5 million/year.
  • Completed Networking 101 on-line training "Certificate".
  • Trained on Bank of America & FedEx to input production data accurately into automated inventory system.
  • Assist in the installation and updating of software, as well as the setup and configuration of all equipment.
  • Assisted in the build of IDF machines, and in the build of servers.
  • Install Windows XP professional operating system on a variety of Dell servers that sell throughout the world.
  • Install different versions of C-CURE and SQL software, along with different versions of Microsoft/ operating systems.
  • Install equipment, parts, lines, hardware and software.
  • Set up phones, printers, and computers, did patching for phone lines & computers.
  • Set up computer stations and mobile computer work stations for the users.
  • Remotely fixed printer issues and network connectivity.
  • Zebra Netbridge) Made phone calls to Dell for non-functional parts.
  • Responsible for helping with training, implementation and research of new technologies to help meet the growing needs of the company.
  • Also do cycle counts, safety and maintenance.
  • CubiScan-collected data to a warehouse management system or computerized host & optional Batwing Windows-based software transfers.
  • Gather dimensions on products from 0.5" to 24" x 24" in length and width, and 36" in height, facilitating storage location planning, order picking, re-pack, shipment planning and freight manifesting activities.
  • Order Processing using Bin location method and check all orders to ensure accuracy.
  • Communicate with freight carriers regarding daily bills of lading and prepare of shipping documents if necessary.
  • Work setting up security systems such as VIDEO-NVR (Network Video Recording System) and install OS on Video Edge Systems.) Software OS and troubleshooting.
  • Application provides phone, remote desktop and onsite troubleshooting).
  • Patterned Lines for internet and phone on the company's main server.
  • An optional mobility pack (battery and charger), enables the CubiScan to become a completely portable workstation.
  • Operate electric or manual hand trucks for most stocking operations as well as forklift operation as needed; keep daily production sheets and time sheets for team; requisition supplies as needed; clerical work, including work on personal computer.
  • Set-up, repairs, and troubleshoots laptop and desktop PCs, printers, and other PC hardware.
  • Develop and maintained network file server backups and disaster recovery.
  • Perform other departmental duties as required by supervisors.
08/2007 to 11/2008 Audit Technician Greensight Technologies, LLC | City, STATE,
  • Solved the increasingly sensitive problem of what to do with computers and consumers electronics once they have reached the end of their useful life.
  • Run diagnostics on notebook computers and enter the specifications, conditions, notes into a worksheet.
  • Write down specifications of notebook and desktops PCs from the BIOS of the hardware.
  • Search the internet extensively for (model and tech.) specifications of electronics hardware.
  • Use ERP systems such as JDE, recycling program, which is fast recovery of residual value of its customer's equipment.
  • Work with the highest standard for sanitizing electronic data by using "Active Kill Disk" software which adheres to the U.S.
  • Department of Defense (DOD 5220.22-M Sanitization Schedule) standards.
  • Use trade-in product lines for example: Notebook Computers, Desktop Computers, MP3 Players, LCD Monitors, Game Systems, Camcorders, Digital Cameras, LCD TV's, Smartphones/ PDAs.
Expected in to to Bachelor of Business Administration | Information Systems University of West Georgia, Carrollton, Georgia GPA:
Information Systems Program Accredited by the AACSB- International The Association to the Advanced Collegiate School of Business

Basic, Budgets, clerical, hardware, Dell servers, LCD, desktops, Digital Cameras, dimensions, disaster recovery, Edge, electronics, ERP, forklift operation, functional, inventory, JDE, Notebook Computers, notes, Managing, MS Exchange Server, Microsoft Office, Windows, 2000, Windows 7/95, 98, Windows XP, Monitors, MP3, Communicator, Network, Networking, operating systems, OS, operating system, Organizational Skills, PC hardware, Problem-solving, repairs, research, servers, shipping, MS SQL, Team Player, phones, Time Management, troubleshooting, Effective Communicator, Able to Multi-task.

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Resume Overview

School Attended

  • University of West Georgia

Job Titles Held:

  • Electronic Technician II / Desktop Support Technician I
  • Audit Technician


  • Bachelor of Business Administration

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