Well-trained health information management professional offering vast experience in medical operations with a high focus on team coordination and leadership to provide a productive and quality-driven environment at all times.
Strong presentation skills
Project management authority
Effective staff coach
Strategic planning capability
Planning and development
Quality improvement competency
Independent judgment and decision making
Promotes positive behavior
Attention to detail
International Classification of Diseases (ICD.9CM)
MS Windows proficient
Medical terminology knowledge
Electronic Health Record Specialist, 11/2013 to Current Oakland Regional Hospital – Southfield, MI
Assisted with the implementation of an effective EMR system that is improving efficiency and reducing costs.
Led, designed and implemented training programs and initiatives which contributed to successful completion of CMS Meaningful Use Stage 1 objectives.
Provide training, application support and assistance to Electronic Medical Records (EMR) end users.
Assist in development of training programs and tools to promote effective training for staff and physicians.
Successfully complete oral presentations in a group environment, as well as one-on-one training sessions.
Aid with audit processes for security, end-user access, HIPAA and all regulatory compliance requirements.
Provide support during EMR downtimes, software/system updates and interfaces.
Troubleshoot all EMR problems as they occur.
Foster good working relationships with physicians and their staff to promote acceptance and effective use of the EMR system.
Aid with the planning and achievement of goals and objectives consistent with CMS Meaningful Use standards.
Establish and maintain efficient workflow practices utilizing the EMR to meet physician and staff needs.
Consistently comply with applicable laws and regulations to ensure facility adheres to CMS standards.
Educate staff on state and federal statutes, rules and regulations governing CMS Meaningful Use objectives.
Interpret and communicate new or revised policies to staff.
Strategically plan methods to achieve operational goals and targets.
Encourage creative thinking, problem solving, and empowerment as part of the EMR committee to improve employee morale and teamwork with EMR projects.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices to facilitate a proactive work environment.
Closely collaborate with management team to make necessary system improvements to satisfy physician and staff needs for improved services.
Create and maintain computerized record management systems to record data and generate reports.
Provide appropriate access to and protect the confidentiality and integrity of patient, provider, employee, and business information in compliance with organization policies and standards.
Surgery Coordinator, 01/2010 to 11/2013 Oakland Regional Hospital – Southfield, MI
Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Established and maintained scheduling processes to effectively meet physicians' needs.
Developed a communication system to ensure accurate surgery scheduling.
Consistently complied with applicable HIPAA laws and the hospital's boarding requirements to ensure proper regulations were followed.
Interpreted and communicated new or revised policies to staff.
Represented and interpreted the organization's surgery boarding process and services to physician practices, the public or other perspective organizations.
Encouraged creative thinking, problem solving, and teamwork with the surgery department and referring physician offices.
Cooperated and communicated effectively with physicians to ensure patient satisfaction.
Identified process improvements in the day-to-day functioning of the department.
Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Created and maintained spreadsheets to record data and generate reports.
Health Information Management Clerk, 05/2008 to 07/2010 Oakland Regional Hospital – Southfield, MI
Initiated the medical record by assembling and processing the patient care record.
Retrieved medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
Maintained HIPAA compliance by keeping patient information confidential.
Gathered patient information by collecting demographic information from hospital's information system, interacting with registration areas and physicians' offices.
Followed ICD-9 and CPT coding guidelines to code radiology charts.
Processed release of information requests in accordance with the HIM department's ROI policy.
Bachelor of Science: Health Information Management, August, 2013 Davenport University - Warren, MI