Electronic Health Record Optimization Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Background
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skill Highlights
Analyst skills - Managed care contract analysis, payment analysis and appeal, quality data analysis and Above average computer skills - Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet and email proficiency
Professional Experience
Electronic Health Record Optimization Specialist, to
Sutter HealthOrinda, CA,
  • Assist primary care practices and providers to improve quality scores through expertise in practice workflow, electronic health record systems, and quality measures.
  • Assists practices in implementing and using systems (quality reporting, EHR modules) to improve patient care and outcomes and provide the clinical data required to satisfy contract requirements.
  • Provides support for population management at the pod and practice level by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression.
  • Understands and can clearly communicate, both verbally and in writing, clinical quality measure components of global payment contracts and EHR Use Requirements.
  • Understands the federal and state EHR incentive programs, mandates and legal requirements, and develops and implements programs to educate providers and staff on achieving federal and state incentives and if required, compliance with legal obligations.
  • Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team in creating plans for new implementations, interfaces and upgrades Understands provider's contractual obligations with BIDCO and develops and implements training and communication plans that support these needs.
Quality Improvement Coordinator, 10/2013 to 08/2014
Beaumont HospitalsWarren, MI,
  • Worked with and support primary care physicians and their office staff to achieve the quality incentives as part of global payment and managed care contracts.
  • Support PCP practices in implementing quality improvement initiatives.
  • Provide support managing patient registries through reports and training at the practice and POD level for eligible managed care and Medicare patients who have chronic diseases.
  • Work individually with PCP practices to help them manage the required testing for their quality measure goals to promote optimal health and clinical outcomes.
  • Train PCP practices on Athena Clarity quality software application so they can access their registries and outcomes individually.
Healthcare Financial Analyst Payer Audit and Charge Capture Analyst, 07/2011 to 10/2013
Beth Israel Deaconess Medical CenterCity, STATE,
  • Run analysis on denial data to identify billing and coding trends.
  • Develop comprehensive reports designed to reduce repeated billing and coding errors.
  • Manage database applications and reporting for government audit tracking.
  • Manage audit process for government and commercial payers to assure submissions are accurate and timely.
  • Revise coding and charge submission errors identified through internal and external audits and making necessary changes within Medicare FISS or Medicaid MMIS applications as well as our own internal systems.
  • Analyzes the information in the department's pre-bill, coding rejection and denial edit databases for unresolved third party claims to determine root causes for the edit issues and potential resolution with the originating departments and/or the PFS clinical coding staff.
  • Responsible for the daily validation, collection and follow-up of all payments received from government and third party payers in relation to internal contract information.
  • Modeling reimbursement methodologies and contracts for third party and other managed care payers in both a financial model and the RMS system.
  • Post adjustments or reversals of adjustments through online access to the billing and receivable system.
Clinical Research Assistant II, 02/2011 to 07/2011
Beth Israel Deaconess Medical CenterCity, STATE,
  • Performed detailed internal audits utilizing protocol schema to assure required data is completed as per protocol and hospital policies in both regulatory and patient binders.
  • Verify eligibility and study procedures adhere to protocol requirements and file deviations/violations when necessary.
  • Completed adverse event and med watch forms when required by protocol adverse events reports criteria has been met.
  • Extracted data on protocol patients from online medical records, outpatient charts, private physician office records, and Independent Review Board (IRB) office in order to assure chart completeness.
  • Assured proper informed consent is obtained and documented.
Program and Fund Developer, 03/2007 to 01/2008
HarborCOV, INCCity, STATE,
  • Research, write, and budget development for grants to be submitted to private foundations and corporations.
  • Networking that resulted in significant and sustained relationships with a community of committed donors.
  • Worked closely with contract manager to ensure consistent communication and reporting to funders.
  • Produced a variety of quarterly, mid-year and end-of-year reports.
  • Worked closely with development team, bookkeeper, residential services advocate, statistical coordinator and executive director to ensure provision of high-quality services and adherence to contractual obligations.
  • Provided leadership and coordination to promote organizational visibility and support at local, state and national levels.
Vice President/Co-Owner, 08/2007 to Current
Camme Transportation, IncCity, STATE,
  • Established an S Corporation from the ground up.
  • Successfully negotiated contracts with other companies including reviewing and revising any contractual terms and conditions.
  • Developed budgets, established rates mapped out by area for scheduling.
  • Supervised staff of 30 in daily activities and quality customer care.
  • Worked with company President to receive 100% on customer satisfaction survey Accounting both payable and receivable.
  • Helped the company increase profits by 32% each year.
Education and Training
CITI TRAINING, Certification, 2011 100% accuracy HIPAA AND HUMAN SUBJECTS COURSE, Certification: , Expected in 1 2011
100% accuracy
Bachelors of Science: , Expected in 1 2002
- ,
GPA: Dean's List GPA: 3.8
Dean's List GPA: 3.8
Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow

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School Attended
Job Titles Held:
  • Electronic Health Record Optimization Specialist
  • Quality Improvement Coordinator
  • Healthcare Financial Analyst Payer Audit and Charge Capture Analyst
  • Clinical Research Assistant II
  • Program and Fund Developer
  • Vice President/Co-Owner
  • CITI TRAINING, Certification, 2011 100% accuracy HIPAA AND HUMAN SUBJECTS COURSE, Certification
  • Bachelors of Science