Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Shipping support
Schematic reading
Soldering abilities
Circuit boards
Safety awareness
Part inspections
Equipment operation
Power tools
Soldering and welding
Testing and troubleshooting
Equipment modifications
Blueprint assessment
Organization
Computer skills
Clerical
Customer service
Training & Development
Experience
02/2021 to Current
Electronic AssemblerDover Corporation – Skokie, IL,
Strategized with design engineers to construct fixtures, complete laboratory experiments and record results.
Prototyped circuits and rework soldering on various circuit boards and other components.
Evaluated and tested products using measurement and diagnostic devices to adjust, test and repair equipment.
Evaluated final products for compliance with specifications and tolerance guidelines.
Analyzed production drawings, interpreted schematics and followed detailed work instructions to accurately assemble equipment.
Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
Put components together in arrangements according to design drawings and manufacturing guidelines.
Performed surface mount soldering to complete printed circuit board patterns.
Isolated and removed defects to maintain specification compliance for every part.
Distributed materials, supplies and subassemblies to work areas.
Tagged components and tracked usage to maintain accurate inventory records.
Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
Inspected and diagnosed wiring installations and issues to maintain safety.
Maintained production rates by applying technical and electrical expertise to produce each piece.
Worked closely with supervisors and designers to understand and meet production specifications.
Assembled systems, support structures and connections to complete high-quality products.
Assisted new employees with assembly tasks to maintain production levels.
08/2019 to 05/2020
Mailroom ClerkJones Lange Lasalle Inc. – Plano, TX,
Obtained signatures from recipients to release registered and special delivery parcels.
Weighed parcels, calculating costs based on type, total weight, and final destination.
Operated mail processing equipment and manually sorted mail.
Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
Improved operations by working with team members and customers to find workable solutions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved profit margins by streamlining operations and workflow.
08/2016 to 08/2017
Customer Service RepresentativeApex Systems – Chicopee, MA,
Set up and activated customer accounts.
Worked with to develop customer service improvement initiatives.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Upheld strict quality control policies and procedures during customer interactions.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered inbound calls per day and directed to individuals or departments.
Reviewed account and service histories to identify trends and issues.
Delivered service and support to each customer, paving way for future business opportunities.
11/2008 to 11/2015
Line CoordinatorAlcon – San Diego, CA,
Examined finished and in-progress items to ensure compliance with quality standards and customer requirements.
Delegated daily tasks to staff members.
Tracked production and maintained accurate records to complete scheduled jobs on time.
Communicated line and production status to management frequently.
Communicated with all production personnel to drive safety awareness and team goal achievement.
Scheduled production deadlines in alignment with job specifications and resources.
Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
Documented information, created reports and generated tracking files.
Education and Training
Expected in 08/2003
High School Diploma: Benjamin Franklin High School - Rochester, NY, GPA:
Additional Information
MS Office (Word, Excell, Outlook, Powerpoint, OneNote, Access)
Google Drive (Docs, Sheets, Slides, Forms)
Spreadsheets (Excel, Google Sheets, OpenOffice)
Email (mail merge, filters, folders, rules
Certifications
Certified IPC Specialist, IPC - 2021
Wire & Terminal Assembly & Soldering
Through-Hole components
Surface Mounting of Components
Inspection Criteria ,IPC- 2021
ESD Control for Electronics Assembly Trained- 2021
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