Proposals Contracts Project Schedules/Plan Client requested Project Charter-detailed information of project Policy and Procedures Training and Education Approach/Strategy Document Training Schedule Training skills review and competencies Training scenarios Comprehensive Training Manuals Testing Schedule Testing scripts Meeting minutes/agendas/weekly status reports Issue Log Cutover Planning Document Mission Control Document-outlining all responsible parties duties during Go Live Project Disengagement Report Reviewed Client/Vendor Additional Service Agreement (ASA) Assisted in hardware/software review and purchase Managed team of client representatives and colleagues to ensure client satisfaction with project
Instituted Future Training and Education of new users, upgrade training Successfully implemented an upgrade of current operating room software with current practice, as well as additional functionality with in ht e newest software version.
Designed and performed training sessions to meet clients needs: One on one sessions Group sessions/In service setting Train the Trainer sessions Effectively executed all training with in timeline Testing of Application and End user Knowledge: Assisted in examination of all new functionality of software Created Testing Strategy document for multi facility organizations Successfully tested application prior to end user exposure to ensure quality of product Discovered and documented all issues Implementation/Go Live Support: System Administration: Intricate member of Core Team Assisted in development, configuration and design of chosen software Aided in build/maintenance of crucial files with in software Served as "back up" Client System Administrator Implementation/Go Live Support: Ensured all tasks complete Communicated and Resolved all issues prior to implementation Trouble shooting of client needs verses software functionality Worked with software Project Manager to ensure successful implementation.
EIT System Analyst January 2010 to CurrentSIS & MIDAS Health-First, Inc － Rockledge, Florida
Throughout the past five years as an EIT System Analyst my duties included basic troubleshooting techniques, account builds, standardization process, writing/reviewing Policy & Procedures as they relate to the SIS & MIDAS applications.
Application upgrades, composing test scenarios.
Application Support Server reboots Upgrades Training & Education Creating documentation Testing Writing testing scripts Coordination across teams UAT/Functional testing Execution of successful testing Documentation of testing 'issues' Basic troubleshooting Creation support documentation Account Builds Standardization Process Flow assistance (documenting and performing) Team Lead Surgical Services Core Team.
Clinical Application Specialists/Consultant January 2004 to January 2008Implementation Specialists for Healthcare, Inc ISH － Fairfield, New Jersey
During the course of my consultant career I covered a wide variety of tasks in relation to Better Business Practice, Project Management/Planning, Training, Testing and Implementation.
Each client site required different responsibilities yet my main responsibility, on all client sites was to work with a team or individually to assist in client requirements in relation to their Information Technology/Systems Department and Surgical Services Department Better Business Practice: Performed Discoveries and Scope of Work Documentation People Process Gap Analysis (PPGA) Scheduled, performed and concluded interviews with designated individuals within each affected department Collected and documented information pertaining to: Current surgical patient flow Roles and responsibilities of end users Functionality of current operating system End user concerns, requirements and desires for new system Developed documentation detailing out findings from interviews Analyzed current functionality and compared to new functionality with in selected software Suggested and implemented Best Practice Improvements Project Management: Created and maintained Project Plan with detailed information of project success, set backs, roles/responsibilities of team members, lessons learned using Project Pro software.
Surgical Computer Operator January 1997 to January 2004Health-First, Inc Cape Canaveral Hospital － Cocoa Beach, Florida
Provided Go Live Support to end users, management Execution of Cutover and Mission Control Document Managed Go Live "war room" Miscellaneous Responsibilities: Critical Knowledge transfer to end users and management Reviewed all Vendor documentation: Release notes Technical Advisories User guides Reviewed and updated where necessary all Policy and Procedures Documented and communicated all issues, lessons learned, resolutions into Access Database Member of Core Team for selection and implementation of Surgical Information Systems (SIS) Built and maintained database for Item Master File, Equipment Master File for the Surgical Services Department and Sterile Processing Department Maintained Surgical Services Preference Card database Communicated with Surgeons for accuracy Interfaced and communicated database upgrades to other departments Competent in all computer systems used in Surgical Services Department "Superuser" Developed a statistical method to chart trends in patient care and personnel utilization for the Special Procedure and Preadmission Departments.
Created user friendly training manuals for all departments Conducted one on one/group training/testing sessions Committees within the Health-First Organization: Key member in developing Surgical Scheduling Policy Assisted in the redesign of the Preadmissions/Ambulatory Surgery reception area Aided in the development of a seven level parking garage Awards received: Significant Contributor Award-August 2004 and February 2002 Cross-trained to perform Scheduler, Surgical Billing and Orthopedic Coordinator duties.
Education and Training
Associate : Business, March 2009University of PhoenixBusiness
Cape Canaveral Hospital Website Training : Medical Terminology, 2004Brevard Community CollegeMedical Terminology
1993New Paltz High School
Project SUDS Children's Hunger Project Sea Turtle Preservation Society Relay for Life A team event to raise money for cancer patients Memberships: Brevard Cultural Alliance-current Sea Turtle Preservation Society-current National Association for Female Executives (NAFE)-current Notary Public, State of Florida-2000 through 2004
Recycled Styles 1990-current
Jewelry Design Company
Go Live, Basic, Billing, consultant, client, database, Documentation, EIT, Functional, Information Systems, Information Technology, Team Lead, notes, Access Database, MIDAS, operating system, patient care, patient flow, personnel, Project Management, Project Management/Planning, reception, Scheduling, scripts, Sterile Processing, Surgery, Surgical Services, Surgical Services, System Analyst, training manuals, troubleshooting, Upgrades, Website
Recycled Styles 1990-current
Jewelry Design Company