Rational, critical-thinking Senior Application Specialist with 10+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs that increase efficiencies and performance.
Responsible for delivering on time, on target systems, within budget by driving constant communication and interaction among team and clients to maximize productivity, solve issues, and share best practices. Optimize daily procedures through analyzing workflow processes, improving departmental effectiveness, patient services, and satisfaction.
Principal strategist in charge of maintaining high level of productivity and proficiency by effectively answering, identifying, troubleshooting, diagnosing and resolving key technical issues. Improve the user experience by quickly answering and addressing inquiries or questions, as well as expediting the resolution of complex matters.
Reinforced and supported operations by identifying and troubleshooting EMR system errors as well as collaborating with IT teams to ensure timely reviews. Processed all Release of Information (ROI), including medical record requests and ensured timeliness, accuracy, quality customer service and support.
Responsible for planning and delivering optimal support and assistance to customers regarding products and client requirements. Managed, maintained, and expanded existing customer accounts while establishing new client accounts.
Activities and Societies: Alpha Omega Zeta Fraternity
Board Member & Communications VP - Junior League of Buffalo, Inc., an organization of women committed to promoting voluntarism, developing the potential of women and improving the community through the effective action and leadership of trained volunteers.
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