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EHR Application Specialist Resume Example

Resume Score: 80%

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EHR APPLICATION SPECIALIST
Professional Summary

Rational, critical-thinking Senior Application Specialist with 10+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs that increase efficiencies and performance.

Areas of Expertise
  • Configuration Management
  • Data Modeling
  • EMR / eHR Troubleshooting
  • Problem Resolution
  • Organizational Strategy
  • Application Development
  • IT Solutions
  • Software Quality Assurance
  • Relationship Development
  • Clinical Application Management
Professional Experience
EHR Application Specialist06/2019 to 07/2020
General Physician P.C. – Buffalo, NY

Responsible for delivering on time, on target systems, within budget by driving constant communication and interaction among team and clients to maximize productivity, solve issues, and share best practices. Optimize daily procedures through analyzing workflow processes, improving departmental effectiveness, patient services, and satisfaction.

  • Reviewed eHR (HL7 platform) setup with vendor, identifying configuration gaps not previously addressed; resulted in real-time process flow of procedure reports and patient progress notes.
  • In absence of vendor support, resolved provider electronic prescription capability through detailed system setup analysis; efforts enabled provider to prescribe accordingly, ultimately enhancing patient care.
  • Developed and deployed provider onboarding templates, care plans, and other documentation tools to support timely provider production ramp-up.
  • Administered direct help-desk support to providers, enhancing provider ability to document patient care without issue, resulting in proper billing, coding, and revenue cycle management.
Health Information Technician10/2014 to 05/2019
Gastroenterology Associates LLP – Williamsville, NY

Principal strategist in charge of maintaining high level of productivity and proficiency by effectively answering, identifying, troubleshooting, diagnosing and resolving key technical issues. Improve the user experience by quickly answering and addressing inquiries or questions, as well as expediting the resolution of complex matters.

  • Assisted practice in Open Access program through patient screening and procedure eligibility; fostered schedule adherence, provider availability, and patient access.
  • Spearheaded patient insurance eligibility reviews and quality assurance; led to accurate and timely billing, ultimately reducing patient burdens.
  • Led training and development of new staff members; increased staff competencies and leadership confidence across the company.
  • Reviewed patient records release authorizations and details; promptly processed requests ensuring HIPAA compliance and patient satisfaction.
Release of Information Specialist II07/2011 to 07/2014
HealthPort LLC – Buffalo, NY

Reinforced and supported operations by identifying and troubleshooting EMR system errors as well as collaborating with IT teams to ensure timely reviews. Processed all Release of Information (ROI), including medical record requests and ensured timeliness, accuracy, quality customer service and support.

  • Provided pre-release chart preparation for physician case review, focusing on thoroughness to lend to best possible patient outcomes.
  • Exercised due diligence in troubleshooting EMR bugs and errors, while performing cross-department collaboration with IT team; endeavor reduced error resolution timelines and system capabilities.
  • Handled variety of patient record inquiries from attorneys, insurance companies and patients.
Sales Support Specialist 10/2009 to 01/2011
BMG Marketing Services – Buffalo, NY

Responsible for planning and delivering optimal support and assistance to customers regarding products and client requirements. Managed, maintained, and expanded existing customer accounts while establishing new client accounts.

  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
Education
Bachelor of Arts: Mass Communications & Media StudiesState University of New York - Buffalo- Buffalo, NY

Activities and Societies: Alpha Omega Zeta Fraternity

Associate of Arts: Communications & Media ArtsNiagara County Community College- Sanborn, NY
Certification: Healthcare Informatics Certificate Program2014Trocaire College- Buffalo, NY
Volunteer Work

Board Member & Communications VP - Junior League of Buffalo, Inc., an organization of women committed to promoting voluntarism, developing the potential of women and improving the community through the effective action and leadership of trained volunteers.

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Resume Overview

Companies Worked For:

  • General Physician P.C.
  • Gastroenterology Associates LLP
  • HealthPort LLC
  • BMG Marketing Services

School Attended

  • State University of New York - Buffalo
  • Niagara County Community College
  • Trocaire College

Job Titles Held:

  • EHR Application Specialist
  • Health Information Technician
  • Release of Information Specialist II
  • Sales Support Specialist

Degrees

  • Bachelor of Arts : Mass Communications & Media Studies
    Associate of Arts : Communications & Media Arts
    Certification : Healthcare Informatics Certificate Program 2014

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