EHR Application Specialist Resume Example

Principal strategist in charge of maintaining high level of productivity and proficiency by effectively answering, identifying, troubleshooting, diagnosing and resolving key technical issues. Improve the user experience by quickly answering and addressing inquiries or questions, as well as expediting the resolution of complex matters.

• Assisted practice in Open Access program through patient screening and procedure eligibility; fostered schedule adherence, provider availability, and patient access.
• Spearheaded patient insurance eligibility reviews and quality assurance; led to accurate and timely billing, ultimately reducing patient burdens.
• Led training and development of new staff members; increased staff competencies and leadership confidence across the company.
• Reviewed patient records release authorizations and details; promptly processed requests ensuring HIPAA compliance and patient satisfaction.

Reinforced and supported operations by identifying and troubleshooting EMR system errors as well as collaborating with IT teams to ensure timely reviews. Processed all Release of Information (ROI), including medical record requests and ensured timeliness, accuracy, quality customer service and support.

• Provided pre-release chart preparation for physician case review, focusing on thoroughness to lend to best possible patient outcomes.
• Exercised due diligence in troubleshooting EMR bugs and errors, while performing cross-department collaboration with IT team; endeavor reduced error resolution timelines and system capabilities.
• Handled variety of patient record inquiries from attorneys, insurance companies and patients.

Responsible for planning and delivering optimal support and assistance to customers regarding products and client requirements. Managed, maintained, and expanded existing customer accounts while establishing new client accounts.

• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.