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eeo alternative dispute resolution specialist resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework. Poised EEO ADR Specialist with over two years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • Dispute management
  • Document preparation
  • Conflict mediation
  • Legal expertise
  • Decision-making
  • Interviewing abilities
  • Organization
  • Planning
  • Friendly, positive attitude
  • Active listening
  • Communication
  • Problem resolution
  • Customer service
  • Team management
Experience
04/2019 to Current EEO Alternative Dispute Resolution Specialist Sartorius Sted Bio | Albuquerque, NM,
  • Negotiated settlements and agreements between parties by providing mutual support and driving resolutions.
  • Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of applicable laws.
  • Devised innovative and targeted solutions for each case to achieve mutually satisfactory resolutions.
  • Utilized proven methods of dispute resolution by fostering understanding of opposing party's perspective.
  • Authored settlement agreement documents containing resolutions and obtained signatures from both parties to finalize agreements.
  • Gathered information about disputes by interviewing individuals, witnesses and other involved parties.
  • Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
  • Determined extent of liability by reviewing evidence, laws and administrative or judicial precedents.
  • Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
02/2008 to Current Reserve Deputy Sheriff Wea Trust | Madison, WI,
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Drove patrol vehicle to monitor district for dangers and hazards safely.
  • Boosted community safety, performed motor vehicle accident investigations and conducted field sobriety tests at DUI checkpoints.
  • Prepared detailed documentation of felony-level property and violent crimes investigations.
  • Analyzed and evaluated information to determine appropriate course of criminal prosecution.
  • Accurately analyzed and evaluated criminal prosecution information while processing crime scenes.
  • Enhanced emergency preparedness by updating tactical plans and maintenance schedules for equipment and weapons.
  • Strengthened traceability by developing organization systems for criminal prosecution case logs, records, reports and agendas.
  • Reduced process lags through effectively training new deputies on criminal law, procedures and best practices.
  • Decreased process discrepancies through accurately preparing and submitting documentation for district attorney prosecution cases.
07/2015 to 04/2019 Manager of Customer Service United States Postal Service, USPS | City, STATE,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
07/2009 to 07/2015 Supervisor of Customer Service United States Postal Service, USPS | City, STATE,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
Education and Training
Expected in 11/2005 Bachelor of Science | Organizational Leadership College of Biblical Studies-Houston, Houston, TX GPA:
Expected in 02/2008 Peace Officer Certification | Law Enforcement Harris County Sheriff Acadamy, Humble, TX, GPA:
Expected in 09/1999 Associate of Science | Criminal Justice Pikes Peak Community College, Colorado Springs, CO GPA:

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Resume Overview

School Attended

  • College of Biblical Studies-Houston
  • Harris County Sheriff Acadamy
  • Pikes Peak Community College

Job Titles Held:

  • EEO Alternative Dispute Resolution Specialist
  • Reserve Deputy Sheriff
  • Manager of Customer Service
  • Supervisor of Customer Service

Degrees

  • Bachelor of Science
  • Peace Officer Certification
  • Associate of Science

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