educator success associate resume example with 9 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Impact-driven individual who is passionate about youth development and empowering communities through positive foundations, and equitable educational access. Experienced in onboarding new clients in a start-up environment. History of elevating client experiences by implementing creative solutions and building rapport. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Master of Science: Educational Psychology, Expected in 03/2021 to Purdue University Global - ,
Bachelor of Arts: Sociology, Health, Education & Welfare, Expected in 05/2018 to California State University - San Marcos, CA
Associate of Arts: Social and Behavioral Sciences, Expected in 05/2017 to Palomar Community College - San Marcos, CA
Native or Bilingual
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Cultural Awareness and Sensitivity
  • Creative Problem Solving
  • Effective Communication Skills
  • Effective organizational skills
  • Professional Development
  • Design Process
  • Operations Leadership
  • Self-Starter
  • Product Development
Work History
Educator Success Associate, 05/2021 to Current
Learning Genie IncCity, STATE,
  • Onboarded new clients and managed accounts by tracking their data through various platforms.
  • Collaborated with administrators and educators from state preschools and Head Start programs to facilitate the implementation of Learning Genie software.
  • Provided post-onboarding support to ensure product usage is progressing in line with set goals and planned timeline.
  • Conducted web-based professional development sessions and webinars on new product features and best practices.
  • Identified client needs and upsold products and services while delivering exceptional client experiences.
  • Analyzed company training and onboarding methods making adjustments to rectify issues, increase efficiency and exceed training goals.
  • Collaborated with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Designed and created media content, training material, tracking tools, and procedures to improve product implementation and onboarding procedures.
  • Created client facing resources to support on-going training and introduce new product features.
Youth Development Case Manager, 12/2018 to 12/2020
North County LifelineCity, STATE,
  • Built solid rapport with youth and families, fostering trust and communication to meet case needs.
  • Connected youth and families to appropriate resources in efforts to guide them towards becoming self reliant.
  • Collaborated with mental health professionals, community program leaders, and educators to make resources accessible to those in need.
  • Assisted with organizing department events such as youth field trips, community food distributions, and resource fairs.
  • Chaperoned youth who did not have reliable transportation.
  • Led and facilitated educational youth groups on various topics regarding healthy habits and mental health through research-based curriculum.
  • Created appropriate learning material, flyers, multi-media text messages, lessons, and other resources utilizing various program platforms.
  • Conducted community outreach by attending back-to-school events and resource fairs.
  • Managed and organized confidential documents using digital system databases.
Mobile Expert, Retail Sales Consultant, 12/2012 to 11/2018
Sprint/T-MobileCity, STATE,
  • Implement product expertise to deliver strategic business objectives to generate sales and meet quotas.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Used consultative sales approach to understand customer needs and recommend relevant services and products.
  • Originated and cultivated strong relationships with prospective clients by strategizing outbound calling campaigns through Salesforce.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Determined troubleshooting solutions for clients promptly and professionally to solve client concerns.
STEP UP & REACH Program, 03/2018 to 10/2018
Vista Community ClinicCity, STATE,
  • Attended meetings to collaborate with program coordinators and staff, producing methods to improve program effectiveness and maximize donations/funding.
  • Chaperoned and transported youth to and from field trips and other events.
  • Mentored and served as coach to at-risk youth guiding them how to reach their personal goals regarding higher education.
  • Tutored and assisted youth with homework and school projects.
  • Assisted in creating learning curriculum and activities that incorporate lesson plans.
  • Taught and promoted healthy, safe, drug-free lifestyles.
  • Promoted fellowship, accountability, and responsibility to create a healthy learning environment.
Website, Portfolio, Profiles
  • LinkedIn:

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Resume Overview

School Attended

  • Purdue University Global
  • California State University
  • Palomar Community College

Job Titles Held:

  • Educator Success Associate
  • Youth Development Case Manager
  • Mobile Expert, Retail Sales Consultant
  • STEP UP & REACH Program


  • Master of Science
  • Bachelor of Arts
  • Associate of Arts

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