LiveCareer-Resume

educator resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Results-driven Sales professional with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service.


Skills
  • Merchandising Knowledge
  • Exceptional Customer Service
  • Multi-tasking strength
  • Problem-solving skills
  • Upselling
  • Dining area maintenance
  • Cash register operation
  • Professional demeanor
Work History
11/2021 to 01/2022 Educator Health Alliance Of Hudson Valley | Hawthorne, NY,
  • Returned change and currency and processed debit and credit card payments with 90% accuracy rate.
  • Establish supportive and productive relationships with all team members
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
  • Provide technical product education by articulating the value and benefit of the product.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained customer satisfaction with quick and professional handling of product returns and exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Grew sales and boosted profits by 120%, applying proactive management strategies and enhancing sales training.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Solved customer challenges by offering relevant products and services.
05/2019 to 03/2020 Hostess Morris Hospital | Gardner, IL,
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 70%.
  • Supported servers, food runners and bussers with keeping dining area ready for awaiting guest.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Planned and executed 50+ guest parties by organizing menus, spaces and special requests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collaborated with kitchen to inform customers of wait times and answered questions about regarding the menu.


01/2017 to 02/2019 Key Holder Cycle Gear Inc. | Laurel, MD,
  • Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 110%.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Created window and floor displays to promote higher sales.
  • Met company goals utilizing consistent and organized practices.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Created financial reports and documentation for review by store management staff.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.


Education
Expected in 12/2024 to to Bachelor of Arts | Fashion Merchandising Virginia Commonwealth University, Richmond, VA GPA:
Expected in 06/2021 to to Associate of Arts | Fashion Merchandising Thomas Nelson Community College, Hampton, VA GPA:
Expected in 06/2019 to to High School Diploma | Lafayette High School, Williamsburg, VA, GPA:
Certifications

Customer Service and Sales Credential

Advanced Customer Service and Sales Credential

National Honor Society

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Resume Overview

School Attended

  • Virginia Commonwealth University
  • Thomas Nelson Community College
  • Lafayette High School

Job Titles Held:

  • Educator
  • Hostess
  • Key Holder

Degrees

  • Bachelor of Arts
  • Associate of Arts
  • High School Diploma

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