Customer service professional offering 6 years of experience in providing a diverse range of confidential administrative and operational services. Track record of handling and processing private information while delivering admirable customer service. Excellent multi-tasking skills, highly organized, flexible and hardworking with strong drive to succeed.
Windows and Mac OS · Extensive work with MS Word, Power Point, Excel
LANGUAGE & INTEREST
12/2015 to 02/2016
EducatorLULULEMON ATHLETICA － Miami Beach, FL
Provided world-class education about products, events, and brand while creating exceptional customer experience.
Processed payments, refunds and exchanges while ensuring stock replenishment in work areas.
Provided logistical support for various events while supervising the venue.
Received and organized product creating a story and a visual appeal for guests.
10/2014 to 07/2015
Social Media ManagerWODLOCKER LLC － Miami, FL
Provided dedicated Account Management of the stores' Instagram and Facebook.
Generated more than five hundred followers on each social media platform.
Created Marketing Campaigns tailored to our audience.
Identified opportunities with daily trends that improved the stores' feedback and customer experience.
Provide customer support and resolve various issues regarding an array of legal paperwork Manually and digitally manufacture Argentine documents while maintaining update of online database Document Argentine citizens by processing their National Documents and input sensitive information Work cross-functionally with the Consulate's accounting and legalization departments in organization of processes Cross-check information within the Argentine government and our local database for identity protection Aided in the development and implementation of social networking to drive the cultural and marketing aims.
05/2009 to 06/2011
Sales AssociateLA PROVENCE － Miami, FL
Increased customer satisfaction by developing speed and accuracy with daily orders and restock.
Received and organized inventory in the most efficient manner to minimize space consumption.
Managed the shifts accounting and prepared daily deposits as well as producing sales and generating revenue.
BBA: Business AdministrationSAINT THOMAS － Miami Gardens, FLBusiness Administration Member of the Varsity Soccer Team and 3.0 Athletic Club
Bilingual; English and Spanish
Account Management, accounting, aims, interpersonal skills, oral, customer satisfaction, Customer service, customer support, database, English, government, inventory, legal, Mac OS, marketing, Excel, Power Point, Windows, MS Word, networking, processes, producing, sales, social media platform, Spanish, supervising, Excellent written
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Social Media Manager
BBA : Business Administration
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