Highly enthusiastic customer service professional with over 19 years client interface experience. Results-driven Property Services Manager/Community Access Manager with proven ability to establish rapport with clients .Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Demonstrated ability to analyze complex situations and provide innovative solutions
Strong written and verbal communication skills - ability to translate between technical and business languages
Excellent relationship building and influencing skills
Able to identify and recommend changes to policies, procedures and reporting
Communication with business partners on recommendation and analysis results
Extensive training in working with seniors
Strong organizational skills
Seasoned in conflict resolution
Courteous demeanor
Energetic work attitude
Customer service expert
Ability to juggle multiple competing priorities and deal with ambiguity
Proven ability to drive results
Able to focus on details without losing sight of the big picture
Knowledge of standard software applications Word, Excel and Power Point
Ability to lead and influence up and across the organization
Educational Background
Saddleback CollegeManhattan, CaliforniaExpected in 1984 ā ā:Computer Programming - GPA:
1984 Attend some College
SJB High SchoolManhattan, New YorkExpected in 1983 ā āHigh School Diploma:General - GPA:
1983 graduate of SJB High School
Accomplishments
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Database Maintenance
Assisted in the managing of the company database and verified, edited and modified membersā information.
Work Experience
City Of Louisville, Ky - Educator Louisville, KY, 2009 - Current
Travel to various locations in Mid-West areas to introduce the advantages for cork installation for floors, walls and ceilings
Demonstrate the ability to manage multiple priorities at a time
Meet with Architects, Designers and Contractors as a representative of the company
Place orders and maintained good rapport with each contact
Maintain financial records for orders
Input and maintain client contact and order information
Resolved product/policy issues and shared benefits of new technology.
Guaranteed positive customer experiences and resolved all customer complaints.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Attended local, regional and national trade shows for product development training as defined by territory needs.
Managed quality communication, customer support and product representation for each client.
Resolved product issues and shared benefits of new technology.
Created new processes and systems for increasing customer service satisfaction.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Length
Personalization
Strong Summary
Target Job
Typos
Resume Overview
School Attended
Saddleback College
SJB High School
Job Titles Held:
Educator
Consultant
Property Services Manager
Security Services Supervisor
Administrative Coordinator for Director of Financial Services
