Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Career Overview

Highly enthusiastic customer service professional with over 19 years client interface experience. Results-driven Property Services Manager/Community Access Manager with proven ability to establish rapport with clients .Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Demonstrated ability to analyze complex situations and provide innovative solutions
  • Strong written and verbal communication skills - ability to translate between technical and business languages
  • Excellent relationship building and influencing skills
  • Able to identify and recommend changes to policies, procedures and reporting
  • Communication with business partners on recommendation and analysis results
  • Extensive training in working with seniors
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Ability to juggle multiple competing priorities and deal with ambiguity
  • Proven ability to drive results
  • Able to focus on details without losing sight of the big picture
  • Knowledge of standard software applications Word, Excel and Power Point
  • Ability to lead and influence up and across the organization
Educational Background
Saddleback College Manhattan, California Expected in 1984 : Computer Programming - GPA :
  • 1984 Attend some College
SJB High School Manhattan, New York Expected in 1983 High School Diploma : General - GPA :
  • 1983 graduate of SJB High School
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
City Of Louisville, Ky - Educator
Louisville, KY, 2009 - Current
  • Travel to various locations in Mid-West areas to introduce the advantages for cork installation for floors, walls and ceilings
  • Demonstrate the ability to manage multiple priorities at a time
  • Meet with Architects, Designers and Contractors as a representative of the company
  • Place orders and maintained good rapport with each contact
  • Maintain financial records for orders
  • Input and maintain client contact and order information
  • Resolved product/policy issues and shared benefits of new technology.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Attended local, regional and national trade shows for product development training as defined by territory needs.
  • Managed quality communication, customer support and product representation for each client.
  • Resolved product issues and shared benefits of new technology.
  • Created new processes and systems for increasing customer service satisfaction.
Infosys Ltd - Consultant
Cleveland, OH, 05/2011 - 07/2011
  • Traveled to California to manage programs for both Property Services and Security Departments
  • Demonstrate the ability to manage multiple priorities at a time
  • Hired and managed temporary staff of 19
  • Reported directly to Director of Maintenance for program
  • Input, update and maintain client information for members of the private community
  • Maintained budget for program as well as finishing under budget
  • Presented program to Managers and staff
  • Hands-on training for all part time staff to input and maintain records
  • Work in the community to maintain excellent customer service and create and control program
  • Created new processes and systems for increasing customer service satisfaction.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Home Encounter - Property Services Manager
Orlando, FL, 2001 - 03/2007
  • Demonstrated ability to analyze complex situations and provide innovative solutions
  • Ability to lead and influence up and across the organization
  • Strong written and verbal communication skills - ability to translate between technical and business languages
  • Ability to juggle multiple competing priorities and deal with ambiguity
  • Proven ability to drive results
  • Able to focus on details without losing sight of the big picture
  • Excellent relationship building and influencing skills
  • Able to identify and recommend changes to policies, procedures and reporting
  • Able to communicate and influence effectively with business partners on recommendation and analysis results
  • Maintained up-to-date knowledge of company policies.
  • Trained [number] new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing duties, assistance as needed.
  • Designed and suggested new display ideas to improve accessibility to Client satisfaction.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Successfully interacted with customers to expedite requests.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Professional Community Management, Inc - Security Services Supervisor
City, STATE, 1998 - 2001
  • Demonstrate ability to analyze complex situations and provide innovative solutions
  • Ability to lead and influence up and across the organization
  • Strong written and verbal communication skills - ability to translate between technical and business languages
  • Ability to juggle multiple priorities and deal with ambiguity
  • Proven ability to drive results
  • Able to focus on details without losing sight of the big picture
  • Excellent relationship building and influencing skills
  • Able to identify and recommend changes to policies, procedures and reporting
  • Able to communicate and influence effectively with business partners on recommendation and analysis results
Professional Community Management, Inc - Administrative Coordinator for Director of Financial Services
City, STATE, 1996 - 1998
  • Demonstrate ability to analyze complex situations and provide innovative solutions
  • Strong written and verbal communication skills - ability to translate between technical and business languages
  • Maintain complex filing systems
  • Proven ability to drive results
  • Able to focus on details without losing sight of the big picture
  • Excellent relationship building and influencing skills
  • Able to identify and recommend changes to policies, procedures and reporting
  • Able to communicate and influence effectively with business partners on recommendation and analysis results
Skills

Professional and friendly

Excellent written and verbal communication skills,

Relationship building

Solutions

Security

Budget preparation and planning

Customer Service

Careful and active listener

Create and maintain maintenance training for staff

Filing

Customer Relations

Cash handling

Strong public speaker

Multi-tasking

10-key

Calendaring

Coordination

Creative Problem Solving

Critical Thinking

Customer Needs Assessment

Data Entry

Management Support

Research

Scheduling

Telephone Skills

Time Management

Microsoft Excel

Microsoft Office Suite

Microsoft Outlook

Microsoft PowerPoint

Microsoft Word

Multi-Task Management

Organizational Skills

Prioritization

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Resume Overview

School Attended

  • Saddleback College
  • SJB High School

Job Titles Held:

  • Educator
  • Consultant
  • Property Services Manager
  • Security Services Supervisor
  • Administrative Coordinator for Director of Financial Services

Degrees

  • High School Diploma

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