Education Specialist Resume Example
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EDUCATION SPECIALIST
Career Overview
I am a friendly, dedicated individual who loves helping people and providing great Customer Service, Focused on
Core Strengths
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Accomplishments
*10 years of Customer Service Excellence
* Medicare Tier I Certificate
*Promoted from Associate Education Specialist to Education Specialist within 3 months of Employment! Achieved the Elite Program within US News University Connection meeting 100% to goal and 95% quality.
Work Experience
Education SpecialistMay 2014 to Current
Company Name － City, State
Company Name － City, State
Generate qualified student inquires (sales leads) based on consultative sales and communication skills, by matching the customer's needs with that of U.S New University Connection. Managed the VICIDial, Concierge Matching tool, Bria VoIp Softphone, ADP and other job related tools. Interacted and engaged with customers over the phone system using sales techniques such as up-selling, customer rapport building, appropriate rebuttal tactics, and Listening and probing skills to achieve established goals. Adhered to the company's quality Assurance program and policies by following guidelines and Procedures that included Serving the student and putting them first, while still using tactics to achieve goals.
Customer Service RepresentativeMay 2013 to Mar 2014
Company Name － City, StateInbound calls, listening and probing question to confirm customers needs. Researched information and made recommendation and advised caller of insurance coverage. Updated customers medication list, verified accuracy of spelling to ensure that plan coverage of medication. Recieved consent to Initiate plan enroll. Established consent on plan information and Advised customer of Disclosures. When necessary transferred calls to the correct area of business. Ability to manage multiple systems in processing of research, plan searching or general questions or account resolutions. Adhered to Medicare Insurance guidelines and monitored Protected Health Information all while Increasing sales of drug plans and Increasing trust of our service. Meet goals of providing every customer with a peace of mind.
Company Name － City, StateInbound calls, listening and probing question to confirm customers needs. Researched information and made recommendation and advised caller of insurance coverage. Updated customers medication list, verified accuracy of spelling to ensure that plan coverage of medication. Recieved consent to Initiate plan enroll. Established consent on plan information and Advised customer of Disclosures. When necessary transferred calls to the correct area of business. Ability to manage multiple systems in processing of research, plan searching or general questions or account resolutions. Adhered to Medicare Insurance guidelines and monitored Protected Health Information all while Increasing sales of drug plans and Increasing trust of our service. Meet goals of providing every customer with a peace of mind.
Producation SpecialistSep 2011 to Apr 2013
Company Name － City, StateEnsured that tickets input on line accurately, assisted with lauching new product on lines and verifying items were properly aligned with the machine. Maintained a clean work environment, and kept tools and equipment used for unloading and loading goods in their assigned places. Held responsibility for quality control of products and goods stored in the warehouse and made sure that they were not damaged. Maintained accurate records of the materials received and transported out of the warehouse. Reviewed final product and input data into computer system. Processed labeling for the box and secured items for shipping. Maintained and Efficiently coordinated my line. Performed on site training for new hires.
Company Name － City, StateEnsured that tickets input on line accurately, assisted with lauching new product on lines and verifying items were properly aligned with the machine. Maintained a clean work environment, and kept tools and equipment used for unloading and loading goods in their assigned places. Held responsibility for quality control of products and goods stored in the warehouse and made sure that they were not damaged. Maintained accurate records of the materials received and transported out of the warehouse. Reviewed final product and input data into computer system. Processed labeling for the box and secured items for shipping. Maintained and Efficiently coordinated my line. Performed on site training for new hires.
Customer ServiceOct 2008 to Aug 2011
Company Name － City, StateMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.
Company Name － City, StateMaintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place.
Customer ServiceJun 2004 to Oct 2008
Company Name － City, StateRecommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Communicated all merchandise needs or issues to appropriate supervisors.
Company Name － City, StateRecommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Communicated all merchandise needs or issues to appropriate supervisors.
Educational Background
High School Diploma, Computer and Business Tech2005Durant High School － City, State, USA
Associate of Science, Human ServiceHillsborough Community College － City, State, USAContinuing education in Human Services
Skills
Communication skills, Client relations, Computer Proficiency, credit, Customer Service, inventory, Listening, marketing, materials, money, multitasking, personnel, phone system, policies, quality, quality control, rapport, Internet researching, safety, selling, Sales, Professional and friend, time Management, Typing. 10-key, Scheduling, Creative, Problem Solving, Data Entry, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Talking and Call Wrap.
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Resume Overview
School Attended
- Durant High School
- Hillsborough Community College
Job Titles Held:
- Education Specialist
- Customer Service Representative
- Producation Specialist
- Customer Service
Degrees
- High School Diploma , Computer and Business Tech 2005
Associate of Science , Human Service
