Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Training Manager with over 14 years of experience in in the field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I consistently saved costs while increasing production using varying problem solving and process improvement techniques. I have an enthusiastic personality eager to contribute to team success through hard work, attention to detail and excellent organizational skills with a clear understanding of organizational goals and production needs/expectations. I am motivated to learn, grow and excel within a given company. I come with hands on experience in policy development and staff management procedures positively impacting overall morale and productivity. Lastly, I have been consistently rewarded for success in planning and operational improvements as well as meeting and exceeding established standards.

  • Career and technical education
  • Staff training and development
  • Planning and training activities
  • Development and training
  • Training materials and documentation
Work History
Education and Training Superintendent , 11/2016 - Current
United States Air Force City, STATE,
  • Improved quality processes for increased efficiency and effectiveness
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall mission growth
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Determined and recommended methods to address improvement opportunities
  • Worked with local customers to understand requirements and provide exceptional needs driven service
  • Supervised production planning while using appropriate tools and analysis for smooth production output
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record
  • Adhered to established policies, procedures and compliance for satisfactory audit rating
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Managed and archived quality documentation and participated in internal and external quality audits
Education and Training Manager, 04/2006 - 11/2016
United States Air Force City, STATE,
  • Trained new hires to perform cross-training exercises with experienced workers
  • Communicated all learning and performance objectives, schedules and training assessments to upper management
  • Coordinated ongoing technical training and personal development classes for staff members
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets
  • Coordinated and prioritized required training courses for multiple career fields and position types
  • Delivered new employee onboarding and training sessions
  • Assessed skill gaps for employees and developed training courses to meet identified needs
  • Selected and assigned instructors to conduct specific training programs
  • Directed field training to enhance participants' skills
  • Directed training programs and development paths for managers and supervisors
  • Led daily, weekly and monthly coaching, counseling and feedback sessions
  • Developed departmental systems and procedures to better align workflow processes
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
  • Analyzed effectiveness of training programs at all levels and recommended updates
  • Conducted orientation sessions and organized on-the-job training for new hires
  • Identified key skill gaps in newly assigned employees and created training classes to effectively educate target individuals
Dedicated Crew Chief, 11/2000 - 03/2006
United States Air Force City, STATE,
  • Coordinated aircraft maintenance and repair schedules
  • Supervised and trained other personnel to work on aircraft
  • Read and monitored aircraft status reports regularly
  • Diagnosed malfunctions and made repairs
  • Installed and repaired updated flight control systems
  • Presented clean, neat appearance during every shift to uphold professional company presence
  • Conducted vehicle inspections prior to and after completing each shift, documenting damage or issues in comprehensive reports
  • Maintained telephone and radio contact with supervisor to receive delivery instructions
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements
  • Operated with safety and skill to avoid accidents and delays
  • Completed daily, weekly and monthly inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
Bachelor of Arts: Management, Expected in 10/2020
Wayland Baptist University - Plainview, TX
Associate of Science: Professional Manager Certification, Expected in 04/2016
Community College of the Air Force - Montgomery, AL
Associate of Science: Aviation Maintenace Technology, Expected in 04/2009
Northwest Florida State College - Niceville, FL
Associate of Applied Science: Education And Training Management CCAF, Expected in 04/2009
Northwest Florida State College - Niceville, FL

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School Attended

  • Wayland Baptist University
  • Community College of the Air Force
  • Northwest Florida State College
  • Northwest Florida State College

Job Titles Held:

  • Education and Training Superintendent
  • Education and Training Manager
  • Dedicated Crew Chief


  • Bachelor of Arts
  • Associate of Science
  • Associate of Science
  • Associate of Applied Science

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