Respond to customers with a high degree of professionalism and courtesy. Excellent understanding of customer service Great with Marketing and Sales and Training others in Marketing and Sales Excellent oral and written communication skills Time Management skills. Microsoft Word, Excel, Power Point and Outlook Adaptive, flexible and able to work in a fast paced, high volume environment. Quick learner, requiring minimal supervision. Use knowledge and collective experiences to resolve problems. Advocate of teamwork.
Leasing and Marketing Manager August 2013 to January 2016River Pointe Apartments － Carrollton, Ga
Collaborate with Community Manager and corporate sales and marketing team to develop the Leasing and Marketing Plan and Sales Strategies to achieve budgeted occupancy for the property Greet prospects and deliver model customer service to increase resident retention and acquire new customers.
Respond to customers with a high degree of professionalism and courtesy.
Conduct on-going training sessions for staff and ensure that staff completes all required training through the Grace Hill training program.
Supervise, train, and motivate all leasing representatives and student workers involved in leasing and coach the staff to the successful conclusion of full occupancy.
Work with corporate staff and Community Manager to produce and update all print advertising and all marketing collateral materials to include technology such as property web page social media sites to market the property to full occupancy Track and evaluate all leasing statistics and demographics of the property and develop the weekly sales report for review by executive management; prepare competitive market survey weekly Market, lease and pre-lease apartments In conjunction with the Community Manager/General Manager and Resident Services Manager, execute activities and events that foster an enjoyable, safe, and positive atmosphere for the residents to encourage resident retention.
Handle paperwork including but not limited to applications, addendums, lease agreements and parent guardian forms.
Assistant Manager April 2013 to August 2013Pembroke Pointe Apartments Kenney Realty Services － NC
Assist in the development of the office staff.
In conjunction with the CM/GM and Accounts manager, supervise student workers (CA/RAs) who are involved in office procedures; set up time schedules for the CA/RA's and ensure schedules are executed.
Hire, Supervise and Train on-site leasing and maintenance teams Assist manager in creating and pulling financial and leasing reports; and maintain leasing reports and analysis of market competition Teach necessary sales techniques to increase staff closing ratios Collect rent and maintain an acceptable level of delinquencies; produce late notices and is systematic in the distribution of late notices and processing of fees to ensure collection of rent on all accounts Handle all daily, weekly and monthly leasing reports generated through Esite/AMSI software for the weekly sales meetings Assist in the execution of activities for the residents to create an enjoyable environment for the residents.
Generate and handle traffic, lease apartments, qualify prospects, prepare lease documentation Handle all activities related to apartment rentals, move-ins, lease renewals Create and execute marketing plan Create marketing and leasing goals and ensure they are reached by all leasing staff Conduct weekly staff meeting to ensure all staff understands needs and complete assignments.
Leasing and Marketing Manager August 2010 to March 2013Carrollton Crossing Apartments EdR － Carrollton, GA
Market, lease and pre-lease apartments Handle paperwork including applications, addendums, lease agreements and parent guardian forms Train Community Assistants and lead a group of seven CAs to reach higher percentages then previous years Interview and hire new Community Assistants Create and execute Marketing Plan to increase profitability Oversee and host resident and prospect focused projects to create a sense of community and generate leases Deliver leadership in customer service Assist manager in creating and pulling financial and leasing reports Conduct weekly accurate market surveys.
Masters of Business Administration : Entrepreneurship, January 2013Ashford UniversityGPA: GPA: 3.5Entrepreneurship GPA: 3.5
Bachelor of Arts and Sciences : Mass Communications Film, May 2010University of West Georgia － Carrollton, GeorgiaGPA: Dean's ListMass Communications Film Dean's List
AMSI, closing, coach, competitive, CA, customer service, documentation, executive management, financial, forms, General Manager, guardian, leadership, analysis of market, marketing plan, marketing, Market, marketing collateral, materials, meetings, office, print advertising, RAs, Sales, statistics, surveys, web page