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Economic Support Specialist Resume Example

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ECONOMIC SUPPORT SPECIALIST
Summary

Dynamic Public Health Graduate skilled in case management, qualitative and quantitative data analysis. Over two years experience in social services, and over 20 years in customer service. Exceptional customer care professional that addresses inquiries and resolves problems as they arise.

Highlights
  • Exceptional interpersonal communication
  • Excellent time management skills
  • Effective problem solver
  • Adherence to high customer service standards
  • Customer-focused
  • Effective workflow management
Accomplishments
  • Supervised and directed the work of five staff members
  • Promoted to manager after one year of employment.
Experience
Economic Support Specialist
October 2011 to Current
County Of Racine, Wisconsin - Racine , WI
  • Conducts interactive interviews and investigates applicants and recipients to determine eligibility for use of social programs and agency resources such as food stamps and Medicaid.
  • Verifies and documents client information which is required by county, state, and federal regulations.
  • Assesses client financial needs and makes appropriate referrals to other community resources as needed.
  • Perform case management under well-defined procedures of the Department of Health and Family Services.
  • Refers suspected cases to the fraud investigators
  • Assist lobby service, pre-screens applicant to determine completeness and application accuracy.
  • Maintain a caseload of 180 to 200 cases weekly.
  • Entering data into SUCCESS system (client demographics, income, expenses).
Office Assistant
March 2010 to October 2011
Gundersen Health System - Winona Specialty Services , WI
  • Scheduled and assigned medical trips for drivers.
  • Received and processed reimbursement sheet from drivers.
  • Maintained database of transportation log.
  • Collected and authorized payments for all medical trips undertaken by company.
Service Manager
April 2008 to November 2009
Compass Group Usa Inc - Fredericksburg , VA
  • Supervised and trained 2-5 Bank Tellers and Service Managers
  • Performed personnel actions such as interviewing, hiring of banking staff members.
  • Supported the Branch Manager with banking center sales and market planning and acted in their place
  • during absence.
  • Opened new customer accounts which include checking, savings and lines of credit.
  • Processed sales referrals and promoted bank services and products, resulting in 10% branch sales increase.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Bank Teller
May 2007 to April 2008
Capitalsource - Palm Springs , CA
  • Delivered prompt, accurate and excellent customer service.
  • Examined checks for identification and endorsement.
  • Processed cash withdrawals and deposits.
  • Adhered to RBC bank security and audit procedures.
  • Increased quarterly sales by 2%.
Administrative Assistant
February 2006 to May 2007
Altus Group Limited - Seattle , WA

•Maintained database of customers billing information.

•Performed basic accounting.

•Liaised with dealers regarding cars available for sale.

•Collected on past due accounts and set up payment arrangements with customers.

Head Teller/Financial Service Representative
June 2002 to September 2005
CITIZENS TRUST BANK - City , STATE
  • Supervised 3-5 Bank Tellers.
  • Assisted in the occupational development of new Bank Teller.
  • Recovered outages and made sure that Bank Tellers were in balance.
  • Worked closely with both internal and external customers to meet their service needs.
  • Established new customer accounts including checking, savings, lines of credit and loans.
  • Balanced daily cash deposits and bank vault inventory with a zero error rate.
Education

Masters In Public Health, Expected 11/2014

Walden University - Minneapolis, MN

Bachelor of Business Administration: Computer Information System, 2004

Georgia State University - Atlanta, GA

Associate of Science: Business Administration, 2000

Georgia Perimeter College - Clarkston, GA

Service

Public Health Volunteer Program - District 3-3(Clayton) May 2011 - Current

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Resume Overview

Job Titles Held:

  • Economic Support Specialist
  • Office Assistant
  • Service Manager
  • Bank Teller
  • Administrative Assistant
  • Head Teller/Financial Service Representative

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