Economic Self Sufficiency Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Caring and skilled Economic Self Sufficiency Specialist passionate about positively impacting programs and helping participants by providing expert support. Familiar with program benefits/requirements and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with a detail-oriented and conscientious approach. Multi-talented and consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Friendly with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted with the unique ability to diffuse tense situations.

  • Filing
  • MS Office
  • Accounting
  • Technical Support
  • Mail handling
  • Team collaboration
  • Performance improvement
  • Data Entry
  • Billing
  • Communication Skills
  • Negotiation Skills
Work History
Economic Self Sufficiency Specialist, 02/2019 to Current
Trinity Industries IncLima, OH,

Reliable and driven, with strong time management and prioritization abilities.

  • Interviewing applicants to obtain and verify information needed to determine eligibility for Food Stamps, Medicaid, and Cash Assistance.
  • Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter.
  • This work is driven by ongoing reliance on regulations.
  • Instructing clients in completion of various forms, and reviewing applications and forms submitted for completeness and consistency.
  • Determining program eligibility in accordance with current regulations using computer-based eligibility system.
  • Researching information provided by applicant until satisfactory explanations regarding eligibility status is confirmed.
  • Reporting cases where identity theft or fraud is suspected.
  • Advising clients of deadlines, time frames, and necessary actions to be taken.
  • Working with clients who may not take necessary actions within required time frame.
  • Establishing and maintaining multiple electronic files, and conducting regular reviews and updates.
  • Documenting all communications and contacts with clients.
  • Planning and organizing large computer caseload, ensuring that accuracy levels are maintained and cases are processed within th specified time frames set by federal and state regulations.
  • Computing and authorizing grant amounts based on financial and family status.
  • Reviewing and explaining public assistance amounts to clients and authorizing payment of monthly benefits.
  • Keeping up to date on changes in rules, laws, procedures, etc.
  • That affect processing timeliness.
  • Educated potential participants on available services and processes to engage in programs.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Representative, 09/2016 to 02/2019
Price ChopperSlingerlands, NY,
  • Provides quality customer service with every client interaction • Links client needs to product service solutions within a complex sales based environment • Educate clients regarding the value and benefits associated with Citi products and services • Achieve monthly individual and team based performance targeted sales goals.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with up to 120 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Assistant Produce Manager, 11/2011 to 09/2016
Winn DixieCity, STATE,
  • Creates plans to ensure customer confidence to achieve optimal operating conditions • Accountable for the profit & loss
  • Provided prompt, courteous, and knowledgeable customer service • Merchandising skills to manage product levels.
  • Coached and mentored new team members.
  • Trimmed, washed and bundled produce as needed.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Purchased produce following guidelines of marketing plan.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Planned attractive produce displays, using color and texture to enhance.
  • Assisted customers with produce questions.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Orchestrated performance-oriented environment by closely supporting all team members.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Selected items for specials and marked down items as needed to reduce losses.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
Associate of Arts: Financial Services, Expected in 08/2021
Florida State College At Jacksonville - Jacksonville, FL
  • Continuing education in Financial Services
  • President's List Spring 2012
High School Diploma: Financial Services, Expected in 06/2011
Frank H. Peterson Academies - Jacksonville, FL

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Resume Overview

School Attended
  • Florida State College At Jacksonville
  • Frank H. Peterson Academies
Job Titles Held:
  • Economic Self Sufficiency Specialist
  • Customer Service Representative
  • Assistant Produce Manager
  • Associate of Arts
  • High School Diploma

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