Seasoned sales and customer service manager with over 25 years of experience skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Agile and adaptable team leader with stellar work and performance history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Recognized for high customer satisfaction by providing excellent customer service. Focused manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities.
Facilitate parts & equipment orders from new and existing customers. Visit potential new customers and provide information explaining our services. Populate all website products, respond to all inquiries and orders received from website. Use social media and Google ads to promote website.
Oversee all aspects of parts department. Select stock, set, and maintain inventory levels. Purchase all stock and special order items. Quote & process all safety related nuclear spare parts orders including procurement under ACECO 10CFR 50 Appendix B & QAM 96 programs. Process inventory annually. Quote, process, procure, and prepare for shipment any parts, components, and cranes that I sell. Populate website with products. Process all ecommerce orders. Set up and maintain eBay and Amazon sales accounts. Process all orders from Amazon & eBay. Completely oversaw implementation of CMCO products. Provide component solutions to sales department. Oversee hoist & trolley building process in our facility. Quote & oversea customer equipment repairs.
Oversaw entire service department. Mentored two service advisors to help satisfy customer needs. Process all warranty claims. Perform repair verification tests prior to returning vehicles to customers. Work with seven technicians to ensure quality repairs and maintenance needs were provided. Implement new log to allow for constant monitoring of all vehicles while being serviced. Oversee State Inspection Sticker process and reconcile with State Police. Meet with factory representative to discuss special cases and review warranty claims. Make appointments for customers. Explain repairs to customers.
Scheduled up 30 service appointments per day. Dispatched repair orders to five highly qualified technicians for evaluations. Prepared estimates for each vehicle including maintenance recommendations. Prepared billing and accurately described charges.
Worked my way up through ranks at two automobile dealerships. Started washing cars and became service manager after 11 years and four promotions. Constantly recognized for superior customer service and strong sales. Managed parts sales department after two years and a promotion for material handling company. Noticed for team work abilities, exceptional customer service and consistent sales. My "big picture" thinking served well to garner the notice and respect of upper management. The ability to speak with customers and lead them to our products ultimately closing deals were also very helpful. Being known as the guy who will help anyone for the good of the company is something I am very proud of. Throughout my career I have been sought after by competitors, vendors, and customers alike.
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