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Ecommerce Sales Associate Specialist Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Seasoned sales and customer service manager with over 25 years of experience skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Agile and adaptable team leader with stellar work and performance history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Recognized for high customer satisfaction by providing excellent customer service. Focused manager well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities.

Skills
  • Sales
  • Team Leadership
  • Business Development
  • Inventory coordination
  • Parts ordering and management
  • Customer service
  • Process and procedure development
  • Merchandising operations
  • Point of sale operation
  • Content Marketing
  • Website optimization
  • Web development projects
  • Social media management
  • SEO techniques
  • Technical Support
  • Marketing
  • Search Engine Optimization
Education
Exeter Twp Senior High School Reading, PA Expected in 06/1993 High School Diploma : - GPA :
Work History
Wallwork Truck Center - Ecommerce Sales Associate Specialist
Bismarck, ND, 08/2020 - 08/2021

Facilitate parts & equipment orders from new and existing customers. Visit potential new customers and provide information explaining our services. Populate all website products, respond to all inquiries and orders received from website. Use social media and Google ads to promote website.

  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Developed, marketed and sold full range of products and support services.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Solved customer challenges by offering relevant products and services.
Ntb - Parts Sales Manager
Stafford, VA, 04/2008 - 05/2020

Oversee all aspects of parts department. Select stock, set, and maintain inventory levels. Purchase all stock and special order items. Quote & process all safety related nuclear spare parts orders including procurement under ACECO 10CFR 50 Appendix B & QAM 96 programs. Process inventory annually. Quote, process, procure, and prepare for shipment any parts, components, and cranes that I sell. Populate website with products. Process all ecommerce orders. Set up and maintain eBay and Amazon sales accounts. Process all orders from Amazon & eBay. Completely oversaw implementation of CMCO products. Provide component solutions to sales department. Oversee hoist & trolley building process in our facility. Quote & oversea customer equipment repairs.

  • Modernized spare parts department from ground up, including stock management, website content, and employee training
  • Managed a team of three individuals including one technician and two parts sales specialists.
  • Managed a book of over $2,000,000 in sales per year with over 80 accounts while overseeing two parts sales specialists managing over $1,000,000 in sales and over 60 accounts each.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses by 20%
  • Mentored two-member sales team in applying effective sales techniques and delivering top-notch customer service
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Prepare for digital transformation and disruption by rolling out and coordinating ecommerce plans
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer service talents
  • Processed and restock return orders checking for discrepancies, potential usage and damage issues
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
  • Aligned team around knowledge and strengths in order to maximize sales and profit while reducing costly errors.
  • Proactively assessed the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge
Caliber Collision - Automotive Service Manager
North Las Vegas, NV, 04/2006 - 04/2008

Oversaw entire service department. Mentored two service advisors to help satisfy customer needs. Process all warranty claims. Perform repair verification tests prior to returning vehicles to customers. Work with seven technicians to ensure quality repairs and maintenance needs were provided. Implement new log to allow for constant monitoring of all vehicles while being serviced. Oversee State Inspection Sticker process and reconcile with State Police. Meet with factory representative to discuss special cases and review warranty claims. Make appointments for customers. Explain repairs to customers.

  • Worked with customers to educate and inform on repair and maintenance needs, effectively closing over 2,500 deals per year
  • Reduced poor quality ratings by 20% by listening to customers and performing quality assurance checks
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 30%
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
  • Met with customers to discuss service needs and develop effective and practical solutions
  • Oversaw team of service professionals focused on sales and customer service
  • Followed up with customers after service to verify satisfaction
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues
Tom Masano Inc. - Automotive Service Advisor
City, STATE, 01/1995 - 01/2004

Scheduled up 30 service appointments per day. Dispatched repair orders to five highly qualified technicians for evaluations. Prepared estimates for each vehicle including maintenance recommendations. Prepared billing and accurately described charges.

  • Answered questions and provided information about customer vehicle repairs and maintenance requirements handling over 100 calls per day to address customer inquiries and concerns.
  • Responded to customer requests efficiently and with knowledgeable assistance
  • Determined customer needs by asking relevant questions and listening actively to responses
  • Used technical skills to complete billing in Reynolds & Reynolds operating system
  • Educated customers about brand to incite excitement about company's mission and values
  • Resolved customer experience problems, improved operations and provided exceptional client support
  • Increased customer satisfaction by resolving customer concern issues
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Accomplishments

Worked my way up through ranks at two automobile dealerships. Started washing cars and became service manager after 11 years and four promotions. Constantly recognized for superior customer service and strong sales. Managed parts sales department after two years and a promotion for material handling company. Noticed for team work abilities, exceptional customer service and consistent sales. My "big picture" thinking served well to garner the notice and respect of upper management. The ability to speak with customers and lead them to our products ultimately closing deals were also very helpful. Being known as the guy who will help anyone for the good of the company is something I am very proud of. Throughout my career I have been sought after by competitors, vendors, and customers alike.

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Resume Overview

School Attended
  • Exeter Twp Senior High School
Job Titles Held:
  • Ecommerce Sales Associate Specialist
  • Parts Sales Manager
  • Automotive Service Manager
  • Automotive Service Advisor
Degrees
  • High School Diploma

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