LiveCareer-Resume

ebusiness analyst resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

I am a seasoned professional with a decade of experience in IT Systems; Security Services specializing in project management, help desk, desktop support ,telecommunications, and private and commercial security services. As an engaged team player, I demonstrate the capacity to complete tasks diligently while exhibiting excellent interpersonal skills, necessary to excel in my current role. My areas of expertise include: Remedying Software and Hardware Problems, Customer Service, Team Collaboration, Technical Support, Project Coordination and Effective Communication and attention to detail .

Highlights
  • VOIP System
  • VDM Client
  • MS Office 2000, 2003, 2007, 2010 XP Pro.
  • Windows Mobile
  • Windows Vista
  • Exchange Server
  • Server 2003, 2008
  • OTRS
  • Lion
  • Certified Samsung Repair
  • Notes
  • OSX
  • Job Track
  • Remedy
  • HP Open View
  • Help Desk Support
  • Active Directory
  • Service Center Peregrine
  • SMS Remote Control
  • Investigative procedures
  • Cisco systems
  • VPN
  • First Aid training
  • Natural leader
Accomplishments

Presidential Inauguration Security Detail ; Commander and Chief ball 2009

Experience
EBUSINESS ANALYST, 2013 to 11/2015
Genuine Parts CompanyFontana, CA,
  • Monday -Friday 40 Hours/Week Maintain and support enterprise applications, IT infrastructure and provide remote technical assistance Create user guidelines and instructions for various programs used by the National Science Foundation Extract, convert and load statistical data from relational and non-relational sources into database systems Utilize Siebel system to track progress of completion and enter incoming technical issues Assist internal staff as subject matter expert with performance of account administration functions Configure laptops and mobile devices, reset passwords, and unlock accounts per security guidelines Operate ACD system in order to manage incoming help central calls for technical support
Head Security Officer , 05/2012 to Current
The Graham GeorgetownCity, STATE,

Checked and secured building entrances.Monitored access control systems, including CCTV systems.Immediately reported fires, accidents and other safety hazards.Patrolled buildings, facilities and perimeter areas to prevent damage to property.Greeted tenants and guests as they entered and left the property.Monitored loading dock and recorded all activity in a daily officer report.Maintained order, responded to emergencies and enforced federal and local laws.Acted as the sole dispatcher and central point of contact for the entire compound.

SYSTEMS ADMINISTRATOR/HARDWARE SUPPORT SPECIALIST, 2012 to 2013
US House Of RepresentativesCity, STATE,
  • Monday -Friday 40 Hours/Week Provided technical phone and desktop support for the U.S.
  • House of Representatives personnel Administered remote assistance to Congressional State district offices using RDP and other remote devices Handled special project management and oversight on tasks for projects in member offices Created and managed user accounts and exchange accounts in the active company directory Installed and configured various operation systems which included: OS, XP, Vista, Windows and VMware Installed and configured peripheral equipment: printers, copiers and scanners Installed and configured telecommunication devices: iPhones, iPads and Blackberry devices Installed and configured various enterprise software in compliance with established guidelines and standards Reported ongoing concerns through the appropriate internal channels via in-house distribution channels.
SAMSUNG CHIEF DISPLAY ENGINEER, 2009 to 2010
SAMSUNG USA: TOTAL TECH SOLUTIONSCity, STATE,
  • Monday -Friday 40 Hours/Week Provided phone and desktop technical support for customer base in the Baltimore and Washington DC areas Served as the single point of contact for all IT desktop, software and hardware issues Maintained incident reports by creating logs for each even and executed possible solutions for issues Installed software, completed system upgrades and update requests, and replaced hardware Executed technical support for Mac O/S, Windows 2003, 2008 and 2012 Provided data backup, phone support, account modifications and virus removal for client base.
Security Officer/ Concierge , 2009 to 2010
ICS Protective ServicesCity, STATE,
  • Monday -Friday 40 Hours/Week Checked and secured building entrances.Monitored access control systems, including CCTV systems.Operated screening equipment, including X-ray machines and hand-wands.Immediately reported fires, accidents and other safety hazards.Patrolled buildings, facilities and perimeter areas to prevent damage to property.Coordinated with on site managers, liaison officers and other outside agencies regarding safety and preventive maintenance.Oversaw security and access privileges at a [Number]-unit condominium complex.Called and coordinated with police, fire and EMT services.
Computer Sales/Geek Squad/Apple Technician, 2005 to 04/2008
Best BuyCity, STATE,
  • Monday -Sunday 35 Hours/Week.
  • Provided customers with knowledge on desktop, laptop and software for both PC and Mac.
  • Specialized in the selling of Apple products for business while displaying excellent customer service to clients.
  • Installed hardware and software: virus removal PC optimization, CD/DVD installation and memory upgrades.
Education
BACHELOR OF SCIENCE: , Expected in to BOWIE STATE UNIVERSITY - BOWIE, MD CHEMISTRY
GPA:
Skills

ACD, Active Directory, Adobe Suite, Apple, backup, C, CD, Cisco, hardware, Hardware installation, Client, clients, excellent customer service, database, DC, LCD, drivers, DVD, hard drives, Security Management, Customer Service,hardware troubleshooting, Help Desk Support, phone support, HP, Open View, laptops, Notes, Mac, memory, exchange, Exchange Server, MS Office, MS Office 2000, SharePoint, Windows, motherboards, enterprise, Nortel, OS, optimization, Oracle, Peregrine, peripherals, personnel, copiers, printers, progress, project management, RAM, repairs, routers, selling, sales, scanners, Siebel, SMS, software installation, sound, swaps, Cisco switches, technical support, desktop support, technical assistance, telecommunication, Telephony, phone, troubleshooting, upgrades, VPN, Vista, VOIP,

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Resume Overview

School Attended

  • BOWIE STATE UNIVERSITY

Job Titles Held:

  • EBUSINESS ANALYST
  • Head Security Officer
  • SYSTEMS ADMINISTRATOR/HARDWARE SUPPORT SPECIALIST
  • SAMSUNG CHIEF DISPLAY ENGINEER
  • Security Officer/ Concierge
  • Computer Sales/Geek Squad/Apple Technician

Degrees

  • BACHELOR OF SCIENCE

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