I am a seasoned professional with a decade of experience in IT Systems; Security Services specializing in project management, help desk, desktop support ,telecommunications, and private and commercial security services. As an engaged team player, I demonstrate the capacity to complete tasks diligently while exhibiting excellent interpersonal skills, necessary to excel in my current role. My areas of expertise include: Remedying Software and Hardware Problems, Customer Service, Team Collaboration, Technical Support, Project Coordination and Effective Communication and attention to detail .
Presidential Inauguration Security Detail ; Commander and Chief ball 2009
Checked and secured building entrances.Monitored access control systems, including CCTV systems.Immediately reported fires, accidents and other safety hazards.Patrolled buildings, facilities and perimeter areas to prevent damage to property.Greeted tenants and guests as they entered and left the property.Monitored loading dock and recorded all activity in a daily officer report.Maintained order, responded to emergencies and enforced federal and local laws.Acted as the sole dispatcher and central point of contact for the entire compound.
ACD, Active Directory, Adobe Suite, Apple, backup, C, CD, Cisco, hardware, Hardware installation, Client, clients, excellent customer service, database, DC, LCD, drivers, DVD, hard drives, Security Management, Customer Service,hardware troubleshooting, Help Desk Support, phone support, HP, Open View, laptops, Notes, Mac, memory, exchange, Exchange Server, MS Office, MS Office 2000, SharePoint, Windows, motherboards, enterprise, Nortel, OS, optimization, Oracle, Peregrine, peripherals, personnel, copiers, printers, progress, project management, RAM, repairs, routers, selling, sales, scanners, Siebel, SMS, software installation, sound, swaps, Cisco switches, technical support, desktop support, technical assistance, telecommunication, Telephony, phone, troubleshooting, upgrades, VPN, Vista, VOIP,
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