Enthusiastic computer technician with 4 years of technical and troubleshooting experience, as well as 5+ years of customer service experience and basic leadership skills.
Customer service experience
MS Office proficient
Enrolled in "Rising Stars" program for Staples employees with potential for leadership and management positions. Took on most responsibilities of the tech department manager as a new employee, helped store improve average tech satisfaction ratings by 5-10% as well as raising average sales.
Easy Tech Associate March 2012 to CurrentStaples － Paramus, NJAnswering customers' questions and addressing problems and complaints in person and via phone. Providing training sessions to customers, including Windows 8, Microsoft Office, and various office machines. Selling and performing on-site and in-store computer diagnostics, troubleshooting, repairs, and setups. Maintaining small business networks and computers for several regular clients, including remote and on-site support.
Technician May 2010 to November 2011KC Computer Solutions － Warwick, NYTroubleshooted, diagnosed, and repaired computers both in-store and on-site. On-site work consisted mostly of small business clients, many with basic server applications and data backup concerns. Some phone and remote support experience.
Freelance Technician and Sales March 2009 to CurrentFirst Choice Computer Repair － Franklin, NJFreelance partnership, residential computer repairs and diagnostics. Configuring and assembling custom desktop computer builds for demanding users. Maintaining equipment budgets.
Clerk October 2007 to November 2010Shoprite － Franklin, NJExecuted cash transactions quickly and accurately. Fulfilled special order requests, including special occasion cakes and party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Served shoppers in a prompt, courteous and friendly manner. Proofed dough products and baked breads, cookies and other bakery products.
Computer EngineeringNew Jersey Institute of Technology － Newark, NJ, United StatesStudied calculus, physics, java, and basic electrical engineering before having to take financial leave after two years.
High School Diploma : 2008Vernon Twp High School － Vernon, NJ, United StatesBasic high school courses with electives in Visual Basic, C++, and multimedia.