Personable, service-oriented professional with over ten years proficiency in medical front office work. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Consistent, courteous, focus on customer relationships and satisfaction. A strategic thinker with careful attention to workflow coordination, time management, conflict mediation, and communication across all levels of personnel. Skilled in maintaining customer accounts, data entry, processing payments, scheduling, and reports filing.
10+ years direct customer service via face to face, phone, and online customer access
Skillful communication through focused, attentive listening and positive, courteous responses.
Professional and empathetic in building relationships with customers, co-workers, managers, and our communities
Proficient in Microsoft Office applications
Experienced in Maintaining Customer Accounts, Payments/Billing Reconciliation, Scheduling
Creative use of online applications to engage, communicate and promote customer and community involvement
Experience
09/2017 to 07/2020
Early Preschool TeacherNorth Country Academy – Cedar Rapids, IA,
Created and implemented weekly lesson plans in a developmentally appropriate curriculum with focus on nurturing and encouraging each child's learning style and abilities.
Being adaptable and creative in improving the physical environment of the classroom to meet the changing needs of the children.
Record keeping of each students' progress detailing emotional, academic and social growth, family contact information, and health records.
Organized and led activities to promote physical, mental, and social development using play-based strategies such as games, crafts, and sensory learning.
Established indoor and outdoor safe, secure, and clean play environments for toddler-age children.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Communicated with parents regularly through online webpage and email correspondence regarding student progress, scheduling meetings, special events, and weekly classroom updates and pictures.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Inventoried classroom supplies and budgeted for new manipulatives to enhance learning.
08/2014 to 08/2017
Professional NannyCanyon View Medical Group – Spanish Fork, UT,
Daily care and enrichment of 5 year old girl and 3 year old twin boys (since birth)
Promoted good behaviors by using positive reinforcement methods.
Sparked creativity and imagination by helping children discover new things each day, spending lots of time outside, and encouraging imaginative play.
Helped with bathing, dressing, teeth brushing and diapering.
Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development.
Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
Minimized TV and mobile device time by engaging children with games and physical books.
Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
Anticipating and developing creative solutions for the needs of the family.
10/2008 to 08/2014
Patient Account RepresentativeUnion Family Practice – City, STATE,
Demonstrated exceptional, consistent customer service skills fostering a positive patient experience through attentive and effective communication
Provided liaison support between our patients and providers through direct patient interaction, phone messages, emails, and online patient access
Verified and updated patient demographic and insurance information using a variety of office software applications maintaining strict confidentiality and compliance with HIPPA regulations.
Collaborated with all relevant parties to resolve billing issues, insurance claims and patient payments.
Maintained, scheduled appointments, and updated schedules for a multi-provider family practice
Organized and maintained office supplies for efficient team use of 40+employees
Reviewed, submitted, and balanced all daily monetary transactions for multiple providers.
Checked claims for errors, corrected issues and mailed out promptly.
Reviewed and submitted daily and weekly charge entry and reconciliation reports
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Education and Training
Expected in 05/2006
Associate of Science: Therapeutic Massage South Piedmont Community College - Monroe, NC, GPA:
Expected in
: Undergrad Courses/Psychology Wingate University - Wingate, NC GPA:
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