I have several years of experience in administration, customer service and working in a clinical environment in addition to several years of experience in early childhood education.
Core Qualifications
10+ years of customer service Skills/Experience
5+ years of supervision experience in a business administrative environment
5+ years in event coordinating and management.
8+ years in the educational field focused on prenatal moms to children of 5 years of age.
2+ years in a center based, 4+ years in a home-based, and 1+ years in a family childcare provider environments
Supervise and trained staff
Skills
Microsoft Office Suite:
Word, Excel, PowerPoint, Publisher, Outlook
Excellent oral and communication skills
Administrative, Customer Service and Coordination Skills
Able to work independently with minimal supervision
Experience in case management and supervision
Able to work in a fast-paced environment
Can multi-task to meet deadlines for projects/reports
Highly organized and works as a team player
Exceptional math and problem solving skills
Languages
English, Italian and Spanish
Certifications
John Tracy Clinic Hearing Certified (0-5 years old)
Prevent Blindness Of America Vision Certified(0-5 years old)
Bachelor of Arts: Child Development California State University Los Angeles - Los Angeles, CA GPA:
Expected in
Mutliple Subject Credential: Kindergarten-Sixth Grade Charter College of Education - Los Angeles, CA GPA:
Professional Experience
05/2015 to Current
Early Head Start Education CoordinatorChildren's National Medical Center – Upper Marlboro, MD,
Crystal Stairs, Head Start and Early Head Start Assisted in the "start-up phase" of the program and implemented systems for monitoring that aligned with policies and procedures for the department and with budgeting.
Provide quality customer services to child care providers and parents that are in the program.
Oversees (Family Child Care Home Providers) in the delivery of a quality Early Head Start Program and customer service.
Supervises, coaches, and mentors 9 Child Development Specialists by providing guidance on instructional materials, teaching methods, and related equipment for the purpose of providing high quality services to children.
Assisted Child Development Specialist with IEP/IFSP and helped refer families to the further assessment to school district for IFSP or south regional center for IEP.
Works with a team to plan and implement a comprehensive child development program that meets the Head Start Performance Standard for curriculum in all program options and settings.
Assists with inspecting day care homes for health, safety, fire, and occupancy violations for the purpose recommending necessary corrective action to assure environmental quality.
Monitors Infant Toddler Specialists to ensure that they effectively implement the curriculum and ongoing assessment (DRDP (2015)), as well as maintain the child portfolio.
Monitors and supports Infant Toddler Specialists in coordinating and assuring the provision of comprehensive health, mental health, nutrition and disabilities services for the Early Head Start Program.
Conducted the Family Childcare Environmental Rating Scale (FCCERS-R) for family childcare homes.
Conduct quarterly health, safety and supervision monitoring of family childcare providers to assure compliance for Head Start and Early Head Start Standards.
Ensures that Infant Toddler Specialists are promoting preventative health services and early intervention as well as health and safety practices when working closely with families.
Oversees Infant Toddler Specialist with regards to maintaining health records and assures an effective system of tracking and follow-up as well as confidentiality of records.
Organizes the Health Services Advisory Committee and works closely with public and private health providers to address community health issues that are manifested in infants, toddlers and families.
Initiates and implements agreements with other agencies that provide Early Head Start eligible families with access to health services throughout the community.
Recommends and assists in the development of procedures and policies in conformance with the Head Start Performance Standards as well as state and local regulations.
Implements Head Start Performance Standards and reviews, evaluate, and disseminate records and reports intended to show progress and accountability.
08/2013 to 06/2015
Lead Permit Teacher CoachPasadena Unified School District – City, STATE,
Supported and mentored 30+ teaching staff (teachers and teacher assistants) in preschool and school-aged settings.
Support parents and teachers and provide customer service to families that came into the school district Conducted weekly visits to classrooms to provide support and coaching to teachers and teacher assistants.
Attended trainings from CPIN, LAUP, LACOE and other agencies to enhance knowledge in the field of child development and practices.
Worked closely with the Child Development Program Specialist and Coordinator.
Worked closely with Site Supervisors at the Children's Center to make sure that rules and regulations were implemented.
Assisted selected Elementary Schools and Children's Centers with the implementation of the ECP.
Assisted teachers with IFSP in their lesson plan and referred families to the special education department for further assessment if child needed an IFSP.
Conducted curriculum development and revision activities as necessary.
Provided practical resource materials, modeled lessons and provided coaching and feedback to teachers.
Advised administrators and teachers on methods of supporting and strengthening the ECP.
Conducted in-service education and staff development activities for teachers, parents and community groups.
Served as the district liaison to early education institutions.
Assisted in the collection of program data for yearly evaluation as well as in the implementation of the Desired Results Assessment.
Assisted in the evaluation of the program.
Organized and scheduled Parent Advisory Council Meetings with community and district speakers.
Conducted the Early Childhood Environmental Rating Scale (ECERS-R) for preschool classrooms.
Organized meetings with site supervisors, teachers and teacher assistants.
06/2009 to 07/2013
Assistant Social Worker Associate (Home Visitor)UCLA-Venice Family Clinic Early Head Start Children's First Program – City, STATE,
Individual Child/Family Services: Conducted weekly 90-minute in-home visits with infant/toddlers and their families.
Supervised monthly group socialization activities for toddlers and their families.
Implemented developmentally and culturally appropriate curriculum selected by program.
Developed, in collaboration with the families, plans that identified family and child strengths, goals and specific needs.
Monitored and assessed infant and toddler physical health, safety, nutrition, dental health, and mental health on a monthly basis.
Specific Guidance and Support for Parents: Involved parents in educational programs to enhance their roles as the principal influences in their infant/toddler's education and development.
Provide parents with resources and utilized my customer service skills to make sure all parents were satisfied with the services and program.
Worked with parents to increase their understanding of infant/toddlers' growth and development, including preventive health care services.
Generated comprehensive health history for enrolled children, including documentation of 'well child checks' and copies of immunization certificates.
Reported health conditions to the Health Services Manager to ensure expectant mothers and enrolled children received appropriate health services.
Notified parents of screening results and tracked follow-up care.
Supported parents with IEP/IFSP with meetings and referrals to school districts and west side regional center.
Aligned lesson plans in conjunction with IEP/IFSP goals for each child within our program.
Personal Training/Requirements: Participated in training meetings requiring familiarity with the Head Start Program Performance Standards.
Collaborated with agencies to access prevention/intervention services to meet needs of families.
Worked with CFEHS staff to implement services for children/families.
Adhered to the California child abuse laws for mandated reporters, including attendance in the annual training program and followed process of filing Suspected Child Abuse Reports (SCAR) as required.
Maintained accurate weekly records and updated lesson plans, screenings, assessments, family goals, health forms and general program documentation.
Worked in a fast-paced environment and was be able to accommodate any given tasks upon request and implementing that task in conjunction to daily work.
Ability to prioritize tasks according to importance and organization is being implemented into daily work so that deadlines were met by the end of the working day.
Knowledge and skills of the software, ChildPlus.net.
Maintained detailed documentation of children and families on a daily basis.
Conducted assessments of children to make sure that they were at there age level for all domains such as: fine motor, gross motor, social-emotional, self-help, cognitive development and language skills.
Referral to outside agencies to help families with mental health, special needs, crisis, counseling and improvements for growth and goal planning.
Case management and tracking data of all children and families that are enrolled.
Visited families on a weekly basis to make sure that all requirements for children were accurate and up-to-date, meeting the Head Start Performance Standards.
2005 to 2012
Customer Service, Management and AdministrationBella Sera Trattoria – City, STATE,
Position(s): Customer Service, Management and Administration Office administration responsibilities requiring frequent use of the Microsoft Office Suite.
Provide high quality customer service to clients and make sure that they were always happy and their needs were taken care of at all times.
Responsible for payroll functions, as well as marketing campaign management and supervision of thirteen employees.
Worked in a fast-paced environment with the ability to multi-task and prioritize tasks according to importance.
Event coordination for all customer events and staff meetings, including corporate functions.
Greeted customers in a professional manner, took orders, and handled large credit/cash transactions.
Placed orders for office use and also all made sure all inventory for the business was up-to-date.
Managed the business website, which included designing/uploading events that were being held and graphic design with templates given.
Worked closely with vendors and discussed the options with the owner to sign contracts if it was beneficial to the business.
Managed monthly meetings with staff personnel to improve the growth of the business and to address concerns.
Communicated via email with clients and vendors on a daily basis.
Managed guest relations and customer service for the business.
Made sure all staff were in compliance with procedures/policies.
Worked in a team environment as well as independently with little supervision.
08/2008 to 06/2009
Family Services AssociateLos Angeles Urban League Head Start And State Preschool – City, STATE,
Case Management and tracking data for all enrolled children and families; 50-100+ cases at any given time.
Responsible for recruitment and enrollment of children/families into Head Start and State preschool program.
Provide high quality customer service to families and gave them resources upon request.
Managed three different child care sites to make sure that all requirements and enrollment for children were accurate and up-to-date, meeting the Head Start Performance Standards.
Worked as a team with supervisors and other associates to strengthen our work performance to meet the needs of families.
Ability to multi-task and prioritize projects and deadlines according to importance.
Worked with physicians and other agencies to help families with their needs.
Established strong relationships with families to ensure their needs were being met by functioning as the primary contact person for services offered by the agency.
Provided families with detailed information and resources regarding health, special needs, nutrition, social services, mental health, and parent involvement.
Maintained family records and provided follow-up to ensure services were being received.
Assisted in research for the annual Community Assessment Plan.
Provided program with demographic information regarding enrollment and community needs.
Responsible for gathering health data, (i.e., height, weight, vision, and hearing).
04/2007 to 09/2008
Preschool/Kindergarten TeacherBonnie Academy – City, STATE,
Taught in multiple-subject Kindergarten and Preschool settings.
Provide customer service and administrative tasks to families that inquired about the program Supervised students' academic development in order to meet requirements for grade level promotion.
Planned the curriculum according to state performance standards.
Worked with a team and was able to multi-task with little supervision.
Communicated with the public in a professional manner and answered phones when necessary.
Guided prospective students/families on private tours of the school facility and answered questions regarding the school's educational philosophy, tuition, and/or hours of operation.
1998 to 2005
Customer Service, Management and AdministrationCaffé Caprì – City, STATE,
Position(s): Customer Service, Management and Administration Greeted customers with professionalism, took orders, and handled large credit/cash transactions.
Assisted with marketing campaigns and communicated/negotiated advertising contracts with local newspapers.
Worked in a fast-paced environment with the ability to multi-task and prioritize tasks according to importance.
Supervised staff in a professional manner.
Coordinated events and functions, responding to the needs and requests of the clients.
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