Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Versatile Office Assistant/Receptionist offering administrative experience in both corporate and non-profit office environments.


Over 3 years experience as an Office Manager. Managed and maintained inventory; scheduled classes. 6 years experience as a Personnel Administrative Clerk. Typed forms and correspondences; verified information; prepared computer input data; handled incoming and outgoing telephone calls. 3 years experience as Senior Personnel Administrative Clerk. Conducted quality assurance. 6 years experience as Personnel Administrative Manager. Supervised a staff of 6 personnel. 1 year experience as a Medical Specialist. Assisted with patient administration; prepared and maintained clinical records.

Highlights
  • Microsoft Office proficiency
  • Results-oriented
  • Self-starter
  • Eye for detail
  • Strong organizational skills
  • Customer service expert
  • Adaptive team player
  • Deadline-oriented
Accomplishments

Multitasking

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Experience
E-Hotline Agent, 2007 to 09/2007
Valley Center-Pauma Unified School DistrictValley Center, CA,

* Answered incoming calls from customers in need of emergency roadside service. * Gathered all pertinent information to provide appropriate and timely assistant to customer. * Dispatched calls to appropriate shop/service providers to assist the customer.

Administrative Secretary, 09/2007 to Current
SunnovaElizabeth, NJ,

* Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. * Made copies, sent faxes and handled all incoming and outgoing correspondence. * Received and screened a high volume of internal and external communications, including email and mail.

Office Manager, 2003 to 2007
Department Of AgricultureArcadia, CA,

* Managed day-to-day functions of a small company. * Managed and maintained product inventory. * Scheduled classes for prospective clients. * Planned and scheduled meetings and appointments.

Program Support Clerk, 10/1999 to 2003
Valley Center-Pauma Unified School DistrictValley Center, CA,

* Processed request for release of medical information. * Reviewed and analyzed request/information for completeness and ensured that it meets legal requirements. * Ensured information is released to authorized agent/organization. * Assured that request for review and amendment of patient information is submitted to the appropriate supervisor in a timely manner. * Abstracted medical/health data and information to be released to the appropriate agent/organization.

Administrative Secretary, 06/1997 to 10/1999
ChemetallColumbia, MD,

* Transcribed minutes from board meetings. * Prepared correspondences for board members. * Scheduled board meetings and appointments. * Arranged fund raisers for the organization. * Disseminated information by using the telephone, mail services, web sites and e-mail.

Personnel Administrative Clerk, 1986 to 03/1987
United States ArmyCity, STATE,

* Compiled and processed efficiency reports. * Used computer productivity software to create documents, database presentation and spreadsheet for trend analyst. * Organized and maintained paper and electronic files.

Trainee, 11/1985 to 11/1986
United States ArmyCity, STATE,

* Prepared operation plans and orders to support security of resources and installations. * Determined elevation and grid azimuths with maps and map overlays. * Patrolled areas and allowed restricted area access for authorized personnel.

Personnel Administrative Clerk, 03/1987 to 02/1988
United States ArmyCity, STATE,

* Coordinated training schedules and filed crucial administrative paperwork. * Reviewed and edited correspondence prior to release and submission for signature. * Logged and filed classified documents.

Senior Personnel Administrative Clerk, 06/1990 to 11/1994
United States ArmyCity, STATE,

* Maintained and audited personnel records for over 16,000 personnel. * Created and implemented an office procedure for tracking timeliness of personnel actions. * Processed information o veteran's social security and retirement benefits.

Medical Specialist, 1995 to 01/1996
United States ArmyCity, STATE,

* Assisted with patient administration. * Prepared and maintained clinical records. * Read patient charts and diagnostic reports and made entries in medical records. * Assisted in providing emergency medical treatment and management. * Interpreted and executed nursing care plan.

Personnel Manager, 01/1996 to 06/1997
United States ArmyCity, STATE,

* Supervised personnel performing customer service functions, retirement processing and veterans eligibility. * Provided leadership development and training to staff. * Maintained schedules fro various different organizations and personnels. * Maintained a standing leave roster, typed, filed received and placed incoming and outgoing calls. * Managed projects and conducted research.

Education
Bachelor of Science: Business Administration, Expected in 2003
University of Phoenix - Phoenix, AZ
GPA:
1999-2003 University of Phoenix Phoenix, AZ * Bachelor of Science, Business Administration.
Certificate: Licensed Practical Nurse Course, Expected in 1996
Fitzsimons Army Medical Center - Aurora, CO
GPA:
1995-1996 Fitzsimons Army Medical Center Aurora, CO * Certificate, Licensed Practical Nurse Course
Certificate: Practical Nurse, Expected in 1995
Army Medical Training Center - Fort Sam Houston, TX
GPA:
1995-1995 Army Medical Training Center Fort Sam Houston, TX * Certificate, Practical Nurse
Diploma: Personnel Actions Specialist Basic Noncommissioned Officer Course, Expected in 1993
- Fort Benjamin Harrison, IN
GPA:
1993-1993 United States Army Fort Benjamin Harrison, IN * Diploma, Personnel Actions Specialist Basic Noncommissioned Officer Course
Diploma: Primary Leadership Development Course, Expected in 1991
United States Army - Hohenfels,
GPA:

1991-1991 United States Army Hohenfels, Germany * Diploma, Primary Leadership Development Course

Certificate: Nursing Assistant, Expected in 1990
Brooklyn Training Center - Brooklyn, NY
GPA:
1989-1990 Brooklyn Training Center Brooklyn, NY * Certificate, Nursing Assistant
Diploma: Personnel Actions Specialist, Expected in 1986
United States Army - Fort Jackson, SC
GPA:

1985-1986 United States Army Fort Jackson, SC * Diploma, Personnel Actions Specialist

Diploma: General Studies, Expected in 1982
Titchfield High School - Port Antonio, Portland
GPA:

1979-1982 Titchfield High School Portland, Jamaica * Diploma, General Studies

Military Experience

to
,

Honorable Discharge.


SECURITY CLEARANCE

Held a Secret clearance with the Department of Defense.

Certifications

* Certificate, Licensed Practical Nurse * Certificate, Practical Nurse * Certificate, Nursing Assistant

Skills

Clerk, Benefits, Personnel Records, Retirement Benefits, Security, Clients, Inventory, Office Manager, Secretary, Telephone, Database, Leadership Development, Incoming Calls, Customer Service, Receptionist, Retail Sales, Training, Medical Records, Nursing Assistant

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Resume Overview

School Attended

  • University of Phoenix
  • Fitzsimons Army Medical Center
  • Army Medical Training Center
  • United States Army
  • Brooklyn Training Center
  • United States Army
  • Titchfield High School

Job Titles Held:

  • E-Hotline Agent
  • Administrative Secretary
  • Office Manager
  • Program Support Clerk
  • Administrative Secretary
  • Personnel Administrative Clerk
  • Trainee
  • Personnel Administrative Clerk
  • Senior Personnel Administrative Clerk
  • Medical Specialist
  • Personnel Manager

Degrees

  • Bachelor of Science
  • Certificate
  • Certificate
  • Diploma
  • Diploma
  • Certificate
  • Diploma
  • Diploma

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