Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Versatile Office Assistant/Receptionist offering administrative experience in both corporate and non-profit office environments.

Over 3 years experience as an Office Manager. Managed and maintained inventory; scheduled classes. 6 years experience as a Personnel Administrative Clerk. Typed forms and correspondences; verified information; prepared computer input data; handled incoming and outgoing telephone calls. 3 years experience as Senior Personnel Administrative Clerk. Conducted quality assurance. 6 years experience as Personnel Administrative Manager. Supervised a staff of 6 personnel. 1 year experience as a Medical Specialist. Assisted with patient administration; prepared and maintained clinical records.

  • Microsoft Office proficiency
  • Results-oriented
  • Self-starter
  • Eye for detail
  • Strong organizational skills
  • Customer service expert
  • Adaptive team player
  • Deadline-oriented


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

E-Hotline Agent, 2007 to 09/2007
Valley Center-Pauma Unified School DistrictValley Center, CA,

* Answered incoming calls from customers in need of emergency roadside service. * Gathered all pertinent information to provide appropriate and timely assistant to customer. * Dispatched calls to appropriate shop/service providers to assist the customer.

Administrative Secretary, 09/2007 to Current
SunnovaElizabeth, NJ,

* Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. * Made copies, sent faxes and handled all incoming and outgoing correspondence. * Received and screened a high volume of internal and external communications, including email and mail.

Office Manager, 2003 to 2007
Department Of AgricultureArcadia, CA,

* Managed day-to-day functions of a small company. * Managed and maintained product inventory. * Scheduled classes for prospective clients. * Planned and scheduled meetings and appointments.

Program Support Clerk, 10/1999 to 2003
Valley Center-Pauma Unified School DistrictValley Center, CA,

* Processed request for release of medical information. * Reviewed and analyzed request/information for completeness and ensured that it meets legal requirements. * Ensured information is released to authorized agent/organization. * Assured that request for review and amendment of patient information is submitted to the appropriate supervisor in a timely manner. * Abstracted medical/health data and information to be released to the appropriate agent/organization.

Administrative Secretary, 06/1997 to 10/1999
ChemetallColumbia, MD,

* Transcribed minutes from board meetings. * Prepared correspondences for board members. * Scheduled board meetings and appointments. * Arranged fund raisers for the organization. * Disseminated information by using the telephone, mail services, web sites and e-mail.

Personnel Administrative Clerk, 1986 to 03/1987
United States ArmyCity, STATE,

* Compiled and processed efficiency reports. * Used computer productivity software to create documents, database presentation and spreadsheet for trend analyst. * Organized and maintained paper and electronic files.

Trainee, 11/1985 to 11/1986
United States ArmyCity, STATE,

* Prepared operation plans and orders to support security of resources and installations. * Determined elevation and grid azimuths with maps and map overlays. * Patrolled areas and allowed restricted area access for authorized personnel.

Personnel Administrative Clerk, 03/1987 to 02/1988
United States ArmyCity, STATE,

* Coordinated training schedules and filed crucial administrative paperwork. * Reviewed and edited correspondence prior to release and submission for signature. * Logged and filed classified documents.

Senior Personnel Administrative Clerk, 06/1990 to 11/1994
United States ArmyCity, STATE,

* Maintained and audited personnel records for over 16,000 personnel. * Created and implemented an office procedure for tracking timeliness of personnel actions. * Processed information o veteran's social security and retirement benefits.

Medical Specialist, 1995 to 01/1996
United States ArmyCity, STATE,

* Assisted with patient administration. * Prepared and maintained clinical records. * Read patient charts and diagnostic reports and made entries in medical records. * Assisted in providing emergency medical treatment and management. * Interpreted and executed nursing care plan.

Personnel Manager, 01/1996 to 06/1997
United States ArmyCity, STATE,

* Supervised personnel performing customer service functions, retirement processing and veterans eligibility. * Provided leadership development and training to staff. * Maintained schedules fro various different organizations and personnels. * Maintained a standing leave roster, typed, filed received and placed incoming and outgoing calls. * Managed projects and conducted research.

Bachelor of Science: Business Administration, Expected in 2003
University of Phoenix - Phoenix, AZ
1999-2003 University of Phoenix Phoenix, AZ * Bachelor of Science, Business Administration.
Certificate: Licensed Practical Nurse Course, Expected in 1996
Fitzsimons Army Medical Center - Aurora, CO
1995-1996 Fitzsimons Army Medical Center Aurora, CO * Certificate, Licensed Practical Nurse Course
Certificate: Practical Nurse, Expected in 1995
Army Medical Training Center - Fort Sam Houston, TX
1995-1995 Army Medical Training Center Fort Sam Houston, TX * Certificate, Practical Nurse
Diploma: Personnel Actions Specialist Basic Noncommissioned Officer Course, Expected in 1993
- Fort Benjamin Harrison, IN
1993-1993 United States Army Fort Benjamin Harrison, IN * Diploma, Personnel Actions Specialist Basic Noncommissioned Officer Course
Diploma: Primary Leadership Development Course, Expected in 1991
United States Army - Hohenfels,

1991-1991 United States Army Hohenfels, Germany * Diploma, Primary Leadership Development Course

Certificate: Nursing Assistant, Expected in 1990
Brooklyn Training Center - Brooklyn, NY
1989-1990 Brooklyn Training Center Brooklyn, NY * Certificate, Nursing Assistant
Diploma: Personnel Actions Specialist, Expected in 1986
United States Army - Fort Jackson, SC

1985-1986 United States Army Fort Jackson, SC * Diploma, Personnel Actions Specialist

Diploma: General Studies, Expected in 1982
Titchfield High School - Port Antonio, Portland

1979-1982 Titchfield High School Portland, Jamaica * Diploma, General Studies

Military Experience


Honorable Discharge.


Held a Secret clearance with the Department of Defense.


* Certificate, Licensed Practical Nurse * Certificate, Practical Nurse * Certificate, Nursing Assistant


Clerk, Benefits, Personnel Records, Retirement Benefits, Security, Clients, Inventory, Office Manager, Secretary, Telephone, Database, Leadership Development, Incoming Calls, Customer Service, Receptionist, Retail Sales, Training, Medical Records, Nursing Assistant

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School Attended

  • University of Phoenix
  • Fitzsimons Army Medical Center
  • Army Medical Training Center
  • United States Army
  • Brooklyn Training Center
  • United States Army
  • Titchfield High School

Job Titles Held:

  • E-Hotline Agent
  • Administrative Secretary
  • Office Manager
  • Program Support Clerk
  • Administrative Secretary
  • Personnel Administrative Clerk
  • Trainee
  • Personnel Administrative Clerk
  • Senior Personnel Administrative Clerk
  • Medical Specialist
  • Personnel Manager


  • Bachelor of Science
  • Certificate
  • Certificate
  • Diploma
  • Diploma
  • Certificate
  • Diploma
  • Diploma

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