E Hotline Agent resume example

* Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. * Made copies, sent faxes and handled all incoming and outgoing correspondence. * Received and screened a high volume of internal and external communications, including email and mail.

* Managed day-to-day functions of a small company. * Managed and maintained product inventory. * Scheduled classes for prospective clients. * Planned and scheduled meetings and appointments.

* Processed request for release of medical information. * Reviewed and analyzed request/information for completeness and ensured that it meets legal requirements. * Ensured information is released to authorized agent/organization. * Assured that request for review and amendment of patient information is submitted to the appropriate supervisor in a timely manner. * Abstracted medical/health data and information to be released to the appropriate agent/organization.

* Transcribed minutes from board meetings. * Prepared correspondences for board members. * Scheduled board meetings and appointments. * Arranged fund raisers for the organization. * Disseminated information by using the telephone, mail services, web sites and e-mail.

* Compiled and processed efficiency reports. * Used computer productivity software to create documents, database presentation and spreadsheet for trend analyst. * Organized and maintained paper and electronic files.

* Prepared operation plans and orders to support security of resources and installations. * Determined elevation and grid azimuths with maps and map overlays. * Patrolled areas and allowed restricted area access for authorized personnel.

* Coordinated training schedules and filed crucial administrative paperwork. * Reviewed and edited correspondence prior to release and submission for signature. * Logged and filed classified documents.

* Maintained and audited personnel records for over 16,000 personnel. * Created and implemented an office procedure for tracking timeliness of personnel actions. * Processed information o veteran's social security and retirement benefits.

* Assisted with patient administration. * Prepared and maintained clinical records. * Read patient charts and diagnostic reports and made entries in medical records. * Assisted in providing emergency medical treatment and management. * Interpreted and executed nursing care plan.

* Supervised personnel performing customer service functions, retirement processing and veterans eligibility. * Provided leadership development and training to staff. * Maintained schedules fro various different organizations and personnels. * Maintained a standing leave roster, typed, filed received and placed incoming and outgoing calls. * Managed projects and conducted research.