E Commerce Administrator resume example

Managed Customer Service Call Center and Will Call Counter area in Wholesale Tool and Equipment Distribution Facility ensuring that all customers were provided accurate product, ordering and delivery information.

• Increased customer satisfaction by handling customer service related inquiries.
• Directed, delegated, hired, coached, mentored and trained team of 9.
• Managed expenses, attendance records, scheduling, performance reviews, promotions, disciplinary action and discharge of employees.
• Recognized as "Go To Person" by external and internal customers for special pricing, policies and procedures.
• Implemented, analyzed and monitored "Call Center Suite" phone system to improve customer service.

• Developed new accounts and enhanced relationships.  Increased sales growth and built customer loyalty.
• Increased National Account sales by 25% through assertive salesmanship.

Managed and organized $500K plus sales territory selling Permatex branded products (chemicals) to all levels of distribution in automotive aftermarket.  Acquired new accounts as well as built customer loyalty with existing customers within territory.

• Implemented sales, marketing and product presentations.  Evaluated and re-designed POP displays to increase impulse sales.
• Obtained and conveyed timely accurate market, competitive and forecast data to senior management.
• Exceeded sales 20% through sales assertiveness and recognized as an accomplished "closer."
• Rated #2 in country for number of clinics held and recognized as knowledgeable source to train customers on the right product for a particular application.