Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
E Commerce Administrator, 03/2010 to 07/2016
SpartannashSaint Cloud, MN,

Managed Fraud Prevention, Breakaway Rewards Program, HockeyGreen Recycling Program, Gift Cards Administration

Recognized as “Problem Solver and Fraud Preventer” by external and internal customers to .

Customer Service Manager, 08/2002 to 01/2009
MedcoCity, STATE,

Managed Customer Service Call Center and Will Call Counter area in Wholesale Tool and Equipment Distribution Facility ensuring that all customers were provided accurate product, ordering and delivery information.

  • Increased customer satisfaction by handling customer service related inquiries.
  • Directed, delegated, hired, coached, mentored and trained team of 9.
  • Managed expenses, attendance records, scheduling, performance reviews, promotions, disciplinary action and discharge of employees.
  • Recognized as "Go To Person" by external and internal customers for special pricing, policies and procedures.
  • Implemented, analyzed and monitored "Call Center Suite" phone system to improve customer service.
Regional Commercial Sales Manager/Representative, 05/2001 to 07/2002
AutoZoneCity, STATE,
Managed sales, operational and profit performance of 37 stores in Midwest. Emphasis included staffing/hiring analysis, training, sales and account collections.
  • Developed new accounts and enhanced relationships.  Increased sales growth and built customer loyalty.
  • Increased National Account sales by 25% through assertive salesmanship.
District Sale Manager, 08/1993 to 02/2001
Permatex, Inc.City, STATE,

Managed and organized $500K plus sales territory selling Permatex branded products (chemicals) to all levels of distribution in automotive aftermarket.  Acquired new accounts as well as built customer loyalty with existing customers within territory.

  • Implemented sales, marketing and product presentations.  Evaluated and re-designed POP displays to increase impulse sales.
  • Obtained and conveyed timely accurate market, competitive and forecast data to senior management.
  • Exceeded sales 20% through sales assertiveness and recognized as an accomplished "closer."
  • Rated #2 in country for number of clinics held and recognized as knowledgeable source to train customers on the right product for a particular application.
BBA: Marketing and Production Management, Expected in 1986
Aquinas College - Grand Rapids, MI

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School Attended

  • Aquinas College

Job Titles Held:

  • E Commerce Administrator
  • Customer Service Manager
  • Regional Commercial Sales Manager/Representative
  • District Sale Manager


  • BBA

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