Diligent and driven Analyst who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. I possess the ability to manage and bring highly visible projects to closure and interpret and manipulate data into useful information.
Excellent communication skills
Excellent time management skills
Execute for results
Contributed in saving the company from consent orders and fines by executing critical thinking and analytical techniques.
Due Diligence Analyst10/2014 to 03/2017Cadence BankBirmingham, AL
Researched and investigated moderate to complex fraud and money laundering cases including suspect identification, victim notification, and documented process and outcomes in comprehensive reports.
Identified areas of potential fraud or risk on website, customer accounts, and coordinated with management to create and implement proper fixes and prevention strategies.
Analyzed account trends and complaints; resolve issues in a timely manner and utilizing identified trends to increase brand awareness and limit risk liability and customer confidentiality.
Created policies and procedures in collaboration with senior management to maintain compliance and properly investigate and document cases including corporate registry, client ownership, and PEPs.
Worked in operations environment.
Evaluated business processes and utilized problem solving skills.
Executed excellent verbal and written communication skills to include data and trend analysis, work direction, concerns regarding performance, action plans, solutions and opportunity.
Adapted and quickly moved with change and ability to problem solve multiple priorities simultaneously while maintaining a positive attitude.
Flexible with schedule changes and staffing needs.
Fraud Analyst06/2006 to 10/2014Regions BankBirmingham, AL
Conducted research to identify possible threats and minimize financial loss; developing and implementing technological and procedural safeguards to prevent and counteract fraudulent activity and minimize loss.
Review all accounts for fraudulent activities and identifying new fraud techniques and patterns.
Collaborate with senior management to develop pro-active strategies.
Educated customers on how fraud can occur and effective prevention strategies.
Worked with customers to resolve fraud claims.
General understanding of back office transaction tracking applications such as the ACD call line.
Researched conflicting and/or inaccurate data and drew conclusions or made recommendations from the data reviewed.
Bank Teller03/2003 to 06/2006Regions BankBirmingham, AL
Consistently executed superior key sales process and sought opportunities to deliver distinctive customer service.
Developed a broad knowledge of products and services to assist clients in new account acquisition, deposits, loans, transfers, and investment products.
Participated in special projects to support the growth of the business.
Ensured compliance with operational, security, and audit procedures and policies.
Coached and trained staff in business operations.
Liaised with department representatives and clients to resolve disputes and errors.
Associate of Applied Science: Accounting2008Jefferson State CollegeBirmingham, ALAccounting
A highly resourceful security risk professional and fraud investigator with 13 years' experience overseeing investigations and developing and coordinating security and safety plans for the public and corporations. Excellent research and investigative strategies with a unique emotional intelligence and interpersonal skills to gain the trust of customers, suspects, and partners. An innovative problem-solver seeking new ways to prevent crime and promote community awareness.