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Upbeat, customer-focused employee with 8 years of experience in retail, kitchen and customer service environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive understanding of client wants and needs.
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- Followed safety rules to keep clean driving record with no accidents or incidents.
- Achieved consistently high customer scores due to exceptional service.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Delivered goods and services to customers on time and in excellent condition.
- Cleaned vehicle regularly to maintain professional appearance.
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
- Increased per-customer revenue by proactively suggesting additional pull through (iPads, smart watches) purchases.
- Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities.
- Created memorable customer experiences by offering personalized sales support.
- Answered customers' questions about products, prices, and availability.
- Highlighted products with creative and engaging merchandise displays.
- Estimated and quoted prices, credit or contract terms, and delivery dates for orders.
- Completed routine transactions for customers such as opening accounts and processing payments.
- Accommodated customers with special needs such as language interpretation and call escalation to specific departments.
- Provided advice to customers regarding suitable product selection.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Supervised all facets of routine deliveries by effectively routing orders, managing drivers and meeting company requirements.
- Set routes for optimal deliveries, coordinated drivers and assigned specific tasks.
- Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing routine checks.
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Created agenda, materials and communications for team agendas.
- Consistently provided exceptional service and attention to customers and coworkers.
- Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from every day situations.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned good attendance record and built reputation for being on time and ready to work.
- Used Toppers specific programs to input and manage important information such as inventory orders and nightly inventory counts into company database.
- Served as point of contact for customers and staff on subjects including quality control and customer concerns by applying customer service and interpersonal skills.
- Implemented, maintained and verified compliance to various Toppers quality standards and administered training on standards to new hires.
- Tracked driver behavior and tasks, including timekeeping and attendance.
- Kept stations stocked and ready for use to maximize productivity.
Omaha North Magnet High School - Omaha, NE
- 3.6 GPA
Metro Community College - Omaha, NE,
All my life I have had a passion for animals. From hamsters and mice to dogs and cats (and fish), I have always felt that my calling is to work with animals. When I was in high school, I had the privilege of raising my first kitten, Owen. A few months later, I rescued two more kittens, Carter and Luna, from a farm in Columbus, NE. They had very minor health issues to treat when I brought them home. A few years later, I brought home Quincy, a two month old kitten. She was so malnourished and had several infections. I discovered then that this is what I want to do for the rest of my life. Since then, I have rescued four other cats from the streets and found homes for them. Owen is now going to be 8, as well as Carter and Luna. Quincy will be 5 this year. I have plans to go back to school for a Veterinary Technician degree in the near future. I need to be in a place where I can be surrounded by people with the same passionate energy that I hold for my babies. I also hope that one day, I will have my very own rescue for stray and/or abandoned cats and any other animals that may need my love and care. You know those people that say that they didn't just save their pet, their pet saved them? I am one of those people.
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School Attended
- Omaha North Magnet High School
- Metro Community College
Job Titles Held:
- Driver (Part Time)
- Sales Consultant
- Driver Manager
Degrees
- High School Diploma
- High School Diploma
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