Communicative security personnel with significant physical strength and stamina. Firearms trained and knowledgeable of proper usage. Familiar with various tools of trade and security equipment. In addition, Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.
Skills
Loss prevention and mitigation
Facility protection
Surveillance
Safety and security
Firearms expertise
Superb surveillance skills
Sales expertise
Training development aptitude
Administrative support
Recordkeeping strengths
Multi-line phone talent
Good listening skills
Reporting capabilities
Policy and Procedure Adherence
Conference and Meeting Planning
Reservations management
Personnel and visitor searches
Asset protection
Punctuality
Wireless technology
Security operations experience
Complaint resolution
Report preparation
Account management
Creative problem solving
Staff education and training
Service standard compliance
Guest experiences
Vendor interaction
Management Interaction
Hospitality service expertise
Education
Penn Foster Career SchoolScranton, PAExpected in 05/2013 – –High School Diploma: - GPA:
Achieve Rehab And Nursing FacilityMiami FL, Expected in 07/2013 – –:Recreation Aide - GPA:
Delaware Valley Job Corps CenterCallicoon, NY, Expected in 06/2014 – –Vocational School Certificate: Security: - GPA:
Certifications
G Security License
D Security License
Conceal Firearm License
CPR Certified
Work History
Gardaworld - Driver Messenger Armed Champaign, IL, 03/2019 - Current
Used search mirror to conduct full vehicle searches on passenger and commercial trucks.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
Coordinated efficient routes to avoid delays and optimize schedules.
Maintained safety and security of armored vehicles by properly securing valuables, locking vehicle doors and consistently observing surroundings.
Supervised unloading and loading of valuables, cash and important artifacts to verify proper delivery of requested items.
Guarded valuables and money bags during transfer and receipt to guarantee safe delivery.
Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Responded quickly to emergency situations to assess and deflect issues.
Your Life Senior Living - Concierge Pensacola, FL, 12/2018 - 08/2020
Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
Maintained front desk's concierge book to provide visitors with access to relevant local information.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Arranged for transportation to and from airport, train station and events for visitors.
Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Drove operational improvements which resulted in savings and improved profit margins.
Maintained excellent attendance record, consistently arriving to work on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Monitored social media and online sources for industry trends.
University Of Miami Miller School Of Medicine - Front Desk Assistant Cooper City, FL, 09/2017 - 12/2018
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
Loews Hotels - Pool Concierge Kansas City, MO, 01/2016 - 11/2017
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
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