Detail-oriented Computer Technician with over two years of high-quality technical service experience for clients on-site as well as remote support. Looking to provide exceptional customer service troubleshooting and repairing a full range of desktop, laptop, multi-function printers, Microsoft Office products and Remote Support Tools. Always striving to learn more to become the best.
Microsoft Office Suite
Installing and configuring Hard drive, printers and monitors
Microsoft Windows configuration
Network setup and troubleshooting
Always looking to learn more
Effective end-user/client communication
Help Desk/Network Administration IDL
Microsoft Certification Program
SDP: Service Desk Professional | MTA: Networking Fundamentals | MTA: OS Fundamentals|
CompTIA Strata IT Fundamentals | 70-680
Double Agent Geek Squad Repair, 02/2014
to Current Best Buy – Eau Claire,
Provided on-site computer repair services to small business and private clients.
Diagnosed software issues, install updates or new software, and remove malware or viruses from systems.
Consulted with clients regarding technological needs as well as technical problems.
Remotely connected to clients computers for troubleshooting, software installation, and computer repair.
Performed all repairs with utmost concern for client privacy.
Demonstrated professionalism and courtesy with customers at all times.
Conducted research to address customer concerns.
Maintained and safely drove company vehicle to on-site repairs.
Shipping Forklift Operator, 02/2011
to 02/2014 Menards – Eau Claire,
Load Semi-Trailers with store product.
Operated forklifts and other heavy machinery safely.
Donation Attendant, Cashier, 06/2010
to 02/2011 Goodwill – Rice Lake,
Assisted Customers with any needs.
to 06/2010 Wood Lake Bible Camp – Grantsburg,
General maintenance and campground cleanup.
Microsoft Certification Program: Help Desk/Network Administration,
2013 Brensten Education - Minnetonka,