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Double Agent Resume Example

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DOUBLE AGENT
Professional Summary
Talented IT professional specializing in leading high-performing and multi-disciplinary teams from product development through successful product launches. Accustomed to managing multiple projects and priorities in fast-paced environments.
Skills
  • Iterative development
  • Project cost planning
  • Collaboration tools
  • Risk mitigation and management
  • Results-oriented
  • Team player
  • Systems Development Life Cycle (SDLC)
  • Platform scalability forecasting
  • Effective multi-tasker
  • Front-end web development
  • Strategic planning
Work History
Double AgentCompany Name - City04/2004 - 03/2011
  • Implemented and administered advanced Microsoft technologies.
  • Managed call flow and responded to technical support needs of customers.
  • 13 years of technical support experience.
  • Provided base level IT support to non-technical personnel within the business.
  • Reviewed technical documentation and procedures.
  • Defined and documented technical best practices.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided on-call support for critical issues.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
IT ManagerCompany Name - City04/2011 - Current
  • Delivered on-site IT and AV technical support for 35 staff.
  • Maintained 3 linux (red hat and centos) and 4 windows (2008, 2012, and 2016) servers for web and DB
  • Managed DB for 30+ websites
  • Maintained front and back and including design and implementation 
  • Managed webinars for 200-10,000 clients through multiple methods
  • Maintained all local IT infrastructure (30+ devices, mac and windows mostly, sprinkling of linux. Printers, router, 2x cable and 1x fiber through multiple WAN router to 168 local drops that we ran totalling about 2.5 miles of cable). 
  • Extensive wordpress experience (installation, designing, maintaining, securing, backing up, restoring, updating)
Education
GED: Austin Community College - City2004
When I was a teenager I made some mistakes. Among them was dropping out of high school. I thought I knew everything and wasn't going to let anyone tell me otherwise. After moving to Austin in 2002 I decided that it was about time to take the equivalency exam "just to see". I ended up getting 3 perfect scores and one 95, and one 86% (written english (which is somewhat surprising to me since I consider myself to be an excellent writer and linguist)). Since that time I had planned on moving towards a college degree, however with the rapid development and advancement in my professional career I put it on the back-burner, and haven't looked back. If anything I'm happy I didn't, I've never had a debt in my life (except for my new home I purchased this April).  
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Resume Overview

School Attended

  • Austin Community College

Job Titles Held:

  • Double Agent
  • IT Manager

Degrees

  • GED :

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