donor support technician resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Friendly and enthusiastic individual with 16+ years of experience in fast-paced food service and retail environment. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Skills
Relationship development
Cash Handling
Point of Sale Systems
Inventory
Scheduling
Employee Training
Time Management
Problem resolution
Food Preparation
Food Safety
Guest service
Inventory Control
Product Knowledge
Education
Forsyth Technical Community CollegeWinston-salem, NCExpected in ā āAssociate of Science:Biotechnology - GPA:
Greensboro College Middle CollegeGreensboro, NCExpected in 06/2003 ā āHigh School Diploma: - GPA:
Work History
Csl Behring - Donor Support Technician San Antonio, TX, 06/2020 - Current
Prepares the autopheresis machine for the pheresis process
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
Disconnects the donor when the process is complete
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events
PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
Alerts Group Leader or Supervisor of donor flow issues
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
Promotes safety in all actions
Maintains confidentiality of all personnel, donor and center information.
Food City - Starbucks Lead Barista Cedar Bluff, VA, 09/2018 - 05/2020
Recommended products based on solid understanding of individual customer needs and preferences
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
Learned every menu preparation and numerous off-label drinks to meet all customer needs
Maintained supply levels in counter and customer areas to meet typical demands
Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas
Educated coworkers and customers about new products
Engendered customer loyalty by remembering personal preferences and allergy information
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
Trained new team members with positive reinforcement and respectful, encouraging coaching.
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