Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer-oriented service through active listening and problem solving in a timely manner.  Thrives in a fast-paced, dynamic environment. Strong work ethic and a team player.
  • Solid background in organizing and executing service-oriented programs and procedures
  • Customer service award for high performance standards, including attention to details, deadlines, budgets and quality work
  • Strong problem solving aptitude
  • Excellent communicator with well developed presentation and writing skills
  • Experienced team player, bringing enthusiasm, energy and a sense of humor into group efforts
  • Exceptional and quick learner
  • Experience in managing a client database
  • Committed to maintaining data integrity
  • Strong work ethic
Work History
08/2003 to 09/2008 Donor Services Coordinator Muscular Dystrophy Association, Inc. | City, STATE,
  • Addressed and resolved donor complaints empathetically and professionally.
  • Defused volatile donor situations calmly and courteously.
  • Accurately documented, researched and resolved donor service issues.
  • Developed training procedures for seasonal employees and supervised their work.

2002 to 06/2003 Professional Scorer Pearson Educational Services | City, STATE,
  • Evaluated student responses to subject-related, open-ended questions according to scoring guidelines.
  • Scoring rate is fast, among the top 1%, and scoring reliability is high, between 90-95% reliability




06/2000 to 07/2001 Director, International Education & Student Programs Pima Community College | City, STATE,
  • Developed and implemented a marketing and recruitment plan to increase international student enrollment.
  • Developed and coordinated international education exchange opportunities for faculty and study abroad experiences for American students.
  • Supervised recruiters, academic advisors and admissions staff who provided direct services to foreign students enrolled in five college campuses.
  • Initiated a database management system of student applications, which tracked inquiries, outreach efforts and enrollment data.

06/1990 to 05/2000 Coordinator, International Student Programs Spokane Community College | City, STATE,
  • Managed and coordinated operations and activities involved in providing international student services and international education exchange programs.
  • Developed a training manual for staff in compliance with issuance of student visas according to U.S. State Department regulations.  Monitored foreign student status to ensure compliance.
  • Created and produced outreach correspondence in response to inquiries, follow-ups on admission requirements and documents, and final acceptance to the college.
  • Developed brochures and literature for recruiting new students.
  • Developed an orientation course and handbook for international students new to the college, the city and the U.S. and in conjunction with the Spokane Police Department, developed a video on personal safety and protection.

Represented the college on local, state and national conferences and organizations pertaining to international education.



Expected in 1971 Master of Arts | Psychology University of Hawaii, Honolulu, HI GPA:
Expected in 1974 Certificate | Basic Management Asian Institute of Management, Makati, Philippines GPA:
Expected in 1984 Diploma | Foundations of Banking American Institute of Banking, Spokane, WA GPA:

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School Attended

  • University of Hawaii
  • Asian Institute of Management
  • American Institute of Banking

Job Titles Held:

  • Donor Services Coordinator
  • Professional Scorer
  • Director, International Education & Student Programs
  • Coordinator, International Student Programs


  • Master of Arts
  • Certificate
  • Diploma

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