Donor Relations Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

receptionist/customer service agent bringing over 10 years of experience meeting customer and or clients needs via telecommuting roles. meeting productivity targets and maintaining current knowledge of company policies. Offering empathy, reliability and enthusiasm for satisfying customers. Practiced skills gained/ experience contributing to client satisfaction, retention, and loyalty. Skilled in identifying and targeting individual needs, recommending products and services, and delivering customized solutions and hands-on support. Offering proven history of success within call center environments, continuously surpassing goals while complying with company standards and mission. Personable customer service agent with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills.

  • Sensitive information handling
  • Cash Handling
  • Opening And Closing Offices
  • Office Support (Phones, Faxing, Filing)
  • Interpersonal Communication
  • Customer and Client Relations
  • Proficient In MS Office
  • Professional Telephone Demeanor
  • Credit Card Processing
  • Advanced Clerical Knowledge
  • Professional telephone demeanor
  • Multi-Line Phone Proficiency
Work History
03/2015 to 06/2020
Donor Outreach Coordinator Vitalant City, STATE,
  • Recommended blood donations to donors, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated donors on current promotions, new offerings available
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Verified and updated donor contact details in e-donor to build and maintain accurate customer database.
  • Communicated effectively with staff, including members of management
  • Suggested new procedure to persuade donors to stay with company by educating donors of other types of donations.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used five-9 to schedule appointments.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
01/2000 to 03/2004
Receptionist/Front Office Assistant The Room Store City, STATE,
  • Assistance and answered questions to build rapport and retention.
  • Entered customer data using computer software and updated information
  • Volunteered to help with special projects, assuming variety of tasks and duties.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Resolved customer issues quickly and notified managers immediately when problems escalated.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
08/1999 to 01/2000
Receptionist/Front Office Assistant Cultural And Enviromental Office City, STATE,

  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Monitored calendar and scheduled appointments, meetings and travel.
  • Maintained clean reception area to promote positive, professional environment for all.
  • Received and routed business correspondence to correct departments and staff members.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected, sorted, distributed and sent mail and packages.
Expected in
Associate of Science: Medical Assisting
Anthem College - Phoenix - Phoenix, AZ

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Resume Strength

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Resume Overview

School Attended
  • Anthem College - Phoenix
Job Titles Held:
  • Donor Outreach Coordinator
  • Receptionist/Front Office Assistant
  • Receptionist/Front Office Assistant
  • Associate of Science