-Dedicated and focused Office Manager and Team Leader with over three years experience in data analysis, technical report writing, training, quality assurance, and leadership.
-Over 4 years of customer service experience.
-Self-Motivated and committed to office administrative support and management with excellent customer service and decision making skills. who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project objectives.
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-Became and maintained recognition as fastest and most efficient donor processor.
-Provided outstanding customer service and problem resolution
-Exceeded expectations required for position as donor processor
-Processed 200 plus donors a week with less than 1% error rate in evaluation and documentation.
-Performed medical pre-health history screenings to determine donor suitability
-Created and managed donor records to ensure accurate, up to date information, and ensure they were maintained
-Performed administrative duties such as answering and directing phone calls, using fax machine and printer/copy machine
-Ensured all procedures in front area were being performed as per SOP and other cGMP/FDA regulations require
-Cleaned and maintained front area as necessary to ensure donor and employee safety
-Graduated Signals Intelligence advanced individual training as 2nd top graduate in the 93rd percentile
-Obtained and maintained rank of Specialist (E4) till end of career
-Managed a team of 6-8 soldiers and assisted and performed duties as squad leader in their absence
-Managed a small team in an Intelligence Processing Analysis and Reporting Operation in USAG Humphreys, South Korea from 2009-2010
-Trained and instructed subordinates and supported units on Intelligence Collection, Analysis, Reporting, and Quality Assurance
-Trained 50 plus soldiers in various field and operations techniques throughout career
-Authored and Quality Controlled over 100 time sensitive reports in support of theater war-fighters and national level policy makers
-Effective decision-maker in high-pressure environments.
-Assisted Data Entry and Pharmacist personnel with customer orders and processing
-Took and placed orders from customers
-Processed order payments via cash, check, or credit card payments
-Ensured proper customer care regarding special accommodations
-Assisted in food preparation and bagging for customers
-Cleaned dining room, kitchen, and restrooms as needed
-Dishwashing
-Food Preparation
-Line Stocking
-Cashier
-Drive-through order processing
-Cleaning restrooms, kitchen, and dining room as needed
-Assisted drywall team on detail cleanup
-Learned drywall construction principals
-Dishwashing
-Food Preparation
-Cooking
-Line Stocking
-Drive-through order processing
-Cleaning restrooms, kitchen, and dining room as needed
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