domestic violence advocate resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.
Skills
Correspondence management
Supply stocking
Multi-line phone systems
Greeting guests
Hospitality services
Keenness of insight
Cash transactions
Administrative skills
Listening skills
Microsoft Office
Customer service surveys
Corporate standards
Hospitality
Guest room confidentiality
Problem resolution
Company culture and values
Staff motivation and training
Safety procedures
Written and oral communications
Quality control
Reliable
Teamwork
Hazardous materials
Inquiry response
Reports and documentations
Room preparation
Sales experience
Exceptional customer service
Oral and written communication
Front desk communications
Cash handling expertise
Sales
VIP services
Data entry
Public interaction
Experience
12/2017 to 12/2019Domestic Violence AdvocateBoston Medical Center | Boston, MA,
Worked closely with drug court staff in designing treatment plans specific to client needs.
Identified treatment goals based on individual diagnosis and history.
Supported and counseled clients with drug and alcohol addiction.
Organized treatment projects that focused on problem solving skills and creative thinking.
Conducted individual and group therapy sessions for outpatient clients.
Maintained thorough clinical treatment notes.
Planned and executed [project].
Effectively controlled the release of proprietary and confidential information for general client lists.
Successfully led key projects which resulted in [positive outcome].
Conducted analysis to address [issue] which led to [positive outcome].
09/2014 to 12/2016Home Health Care ProviderMarriott International | Lake Mary, FL,
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Provided mental and emotional support to keep clients happy and healthy.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Administered personal care to clients within private home settings and championed patient independence and well-being.
Maintained clean and well-organized environment to promote client happiness and safety.
Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Provided personalized home-care to clients and fostered independence and health.
Monitored clients' progress to report necessary changes.
Met client demands by referring direct care providers.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Maintained strong knowledge of medications and medical terminology through continued education and seminars.
Delivered exceptional in-home patient care throughout recovery.
Administered all necessary medications as directed by care plan.
Worked to improve patient outlook and daily living through compassionate care.
12/2006 to 12/2008Front Desk RepresentativeCatholic Health Initiative | Turtle Lake, ND,
Monitored reservations to track incoming parties and special events.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Secured guest valuables in main safe or individual boxes.
Arranged special accommodations for guests to maintain optimal satisfaction
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Set and optimized employee schedules to secure proper coverage for all shifts.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Managed all front desk operations for busy high-volume hotel.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
07/2004 to 07/2006Cna Haven Healthcare Ctr | City, STATE,
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Monitored and replenished medical supply inventory, facilitating optimal availability for patient care.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Documented patient intake and dietary requirements and assisted with feeding.
Documented activities and recorded information in EMR system.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Provided personal nursing assistance in pre- and post-operative situations.
Education and Training
Expected in to to | PhlebotomyStratham Technology , Stratham, NHGPA:
Completed course with certificate
Expected in 01/2002 to to Lna Certificate | NursingAmerican Red Cross, Portsmouth, NHGPA:
Completed course and received my state certification
Expected in to to Core Comp | Fcadv, Hudson, FLGPA:
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