Over the last 10 years working as a Non-commissioned security officer and as a domestic Violence advocate in a major healthcare facility and for The national domestic Hotline, I quickly learned a substantial amount of tools and skills in the customer service and hospitality industry. I was educated on deescalation tactics, conflict resolution skills, and managing aggressive behavior as well as actively using compassion professionally during high risk situations. In my position I was excepted to use sound judgment during crisis and emergency situations internally and external while keeping a positive professional demeanor. My ability to provide stellar customer service has made me a positive contributing member to any team and organization.
Produced referrals for various community resources, housing and transportation services.
During my time at HSS.Inc and NAMC my job entailed providing a constant security presence for patients and guest during my patrol in and around the campus property. Mostly acting as visible deterrent to criminal activity and rule infractions. Answering to alarms and investigated disturbances throughout the hospital. When requested, my position required I coordinate with police, fire and EMT services. I monitored access control systems, including CCTV systems and acted daily as the sole dispatcher and central point of contact for the entire campus as well as ensured HIPAA compliance was present and monitored patients with acute conditions.
My daily and nightly duties were to prevent hotel damage, car thief, solicitation, and hotel policy violators. My physical objective was to maintain constant presence throughout the property inside and out around the clock. and assist with arriving guest and their bags while remaing attentive to guest and their visitors during their stay at the hotel property. I Issued criminal trespass warnings, conducted site reviews and security audits and made recommendations to management based on findings.
Daily operations consisted of Opening and closing of the store, which included counting cash drawers and making bank deposits. Resolved guest complaints promptly and professionally. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Communicated information to customers about product quality, value and style. Carefully maintained sanitation, health and safety standards in all work areas. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Skills learned; proper and professional communication with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. Learned and located resouces for within the community .Make decisions and Solving Problems — analyzing information and evaluating results to choose the best solution and solve problems.
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