dollar general resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Skills
Policy/program development
Supervision and training
Sales team development
Cross-functional team management
Team building and motivation
Performance improvements
Customer retention
Employee development
Leadership and team building
Calm under pressure
Communication skills
Customer experiences
Safety assurance
Training and coaching
Customer relationship management
Packaging and sanitation
Safe food handling
Food preparation
Food storage solutions
Buffing and waxing
Fluent in spanish
Able to lift 145 lbs.
Interior and exterior cleaning
Snow removal
Sanitization techniques
Leaf blowing
Floor waxing
People skills
Forecasting and planning
Staff training and development
Experience
09/2021 to CurrentDollar General Midwestern Wheels, Inc. | Rhinelander, WI,
Built and maintained loyal, long-term customer relationships through effective account management.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Greeted customers and responded to informational requests.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Refilled and rotated items on shelves to maintain well-stocked inventory.
Maintained cleanliness and presentation of stock room and production floor.
Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
Greeted customers promptly and responded to questions.
Maintained work area and kept cash drawer organized.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Helped customers find specific products, answered questions and offered product advice.
Worked closely with front-end staff to assist customers.
04/2021 to CurrentCar DetailerInternational Paper Company | Milltown, NJ,
Vacuumed interior, cleaned upholstery, rugs and other surfaces and added air fresheners to interior of vehicle.
Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
Cleaned cars both externally and internally by hand or with use of automated equipment.
Washed wide range of vehicles each day.
Checked vehicles prior to service and immediately afterward to identify damages.
Applied wax to auto body and wiped and buffed surfaces with cloth or buffing machines to prevent oxidation.
Served clients with on-site detailing services at businesses and homes.
Cleaned wheels, tires, hub caps and wheel covers to protect wheels and wheel components from deterioration.
Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
Used scrapers, brushes, clothes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums and hoses to clean and protect interior and exterior of vehicle.
Detailed inside of vehicles, including scrubbing, shampooing and vacuuming interior.
Pre-soaked or rinsed machine parts and equipment by immersing objects in cleaning solutions or water.
04/2020 to 05/2021Customer ServiceDominos Pizza Inc. | City, STATE,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Built pizzas using proper amount of dough and quantities of toppings according to specifications.
Organized food preparation stations and regularly replenished supplies.
Kept stations stocked and ready for use to maximize productivity.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Recorded customer orders by answering phone or taking information in person.
Placed completed orders at pick-up counter and alerted customers to retrieve items.
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