Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Adaptable, positive-minded team member with growth-mindset concept of work ethic. Learns multiple skills from associated departments to increase collaborative efficiency. Streamlines document and procedural workflows. Excellent planning and communication skills. Efficient and self-motivated to complete tasks quickly and accurately, using checklists and double-checking work along the way. Dedicated to my team and employer.

  • Digital file organization
  • Archive management
  • File and data retrieval systems
  • Workflow coordination
  • Creative problem resolution
  • Accurate & Respectful Communications
  • Team management & Cross functional team building
  • Process improvement
  • Relationship development
  • Schedule Coordination
  • Maintain natural calm during high stress situations
  • Logical big-picture ideas and problem solving
  • Project Organization
  • Planning
  • Manufacturing Processes
  • Rapid learner
Work History
12/2016 to 05/2020 Document Control Specialist Silk Road Medical, Inc. | Roslyn, NY,
  • Contributed to design and implementation of overall corporate documentation standards, numbering & naming conventions, and templates.
  • Identified areas of weakness and recommended or implemented process improvements.
  • Collaborated across departments and levels of management to gain consensus on procedural documentation.
  • Managed and responded to hundreds of emails daily
  • Maintained all customer data transfer portals. Sole manager of downloading, securing, and maintaining configuration of customer engineering, specifications, and required processes
  • Maintained internal document control system including work instructions, procedures and engineering data.
  • Created and maintained user accounts and properly routed documents for approval and training.
  • Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
  • Participated in AS9100 audits by explaining company procedures and answering auditors questions
04/2017 to 04/2019 Wellness Committee Coordinator Cummins | Duluth, MN,
  • Organize 10-20 committee members, schedule and conduct planning meetings, coordinate with Human Resources, Company Owner, and CEO to develop employee health and wellness program for 250-300 employees on a strict budget
  • Develop working relationships with local charities to schedule group volunteer events and develop a partnership for a better community
  • Resolved problems, improved event flow & efficiency, and provided smooth and enjoyable atmosphere for participants and vendors alike during large group events.
  • Received many compliments from all levels of coworkers on the fun and efficient way the Wellness Committee ran events and culminated ideas that included all cultures present at the company.
12/2012 to 12/2016 Manufacturing Engineer Zscaler, Inc. | Colorado City, AZ,
  • Designed and planned fabrication of tooling for aircraft acrylic transparencies
  • Created planning for new and heritage product lines: standard routings, job orders, bills of material, engineering change orders, etc.
  • Created planning for concept R&D parts gaining STC and PMA certification
  • Collaborated between Engineering, Procurement, Quality, Production, and executive leadership to assist in program management
  • Wrote and revised company work instructions and internal procedures
02/2008 to 12/2012 Technical Writer POD Print (Formerly ADR, Inc.) | City, STATE,
  • Researched and analyzed aircraft engineering, operating manuals, systems schematics, pilot operating manuals, and maintenance manuals to write maintenance and pilot training manuals for FlightSafety International
  • Develop classroom training media for detailed, in-depth pilot and maintenance training courses based on training manuals developed in phase one of program
  • Collaborated with subject matter experts and classroom instructors to develop customized training courses
Expected in Bachelor of Science | Airway Science & Professional Pilot Kansas State University, Salina, KS, GPA:
  • Private Pilot, Single-Engine Land, High-Performance, Complex, Instrument Rating
  • Minored in Business
  • Member of Women In Aviation International and Alpha Eta Rho: Kappa Sigma Upsilon Chapter

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  • Document Control Specialist
  • Wellness Committee Coordinator
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  • Bachelor of Science

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