Qualified, dynamic and hard working Administrative Assistant with a certificate as a Computer Support Professional with ample experience providing quality Customer Service and Professional Office Assistance. Dedicated, punctual and detail Oriented
MS Word, Excel, PowerPoint
Bookkeeping / Banking
Payroll / Account Receivable
Document Control Specialist07/2016 to Current NxstageLawrence, MA
Assisted customers with completion of the loan applications.
Scheduled customers appointments with loan processors.
Collected and recorded customer deposits and fees.
Performed data entry of services details, payments etc.
Determined service needs of customers and directed them to appropriate point of service.
Processed mortgages and personal loans.
Prepared statements and recorded amounts due for services rendered.
Administrative Assistant01/2015 to 01/2016 New BalanceLawrence, MA
Read source documents such as, sales reports, and entered data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.
Compiled, sorted and verified the accuracy of data before it is entered.
Compared data with source documents, or re-entered data in verification format to detect errors.
Stored completed documents in appropriate locations.
Located and correct data entry errors, or report them to supervisors.
Accounts Specialist01/2014 to 01/2015 ADPSalem, NH
Optimized the client experience by providing an exceptional level of service to retirement plan participants by fielding inbound telephone inquiries regarding service related topics.
Utilized online resources & tools to answer participant questions; accept and accurately process transactions without error including but not limited to, investment mix allocation changes, exchanges, loans, balance, Rollover, login assistant, change contributions, Used to stop payment on a check and reissue a new check.
Submitted overnight check request at the expense of the account owner.
Submitted requests to send checks to an alternate address salary deferral changes, and pre-authorized withdrawals.
Performed quality review of all transactions processed to verify accuracy.
Sales Representative01/2013 to 01/2014 New England Auto FinanceSalem, NH
Maximized rates and loan amounts and optimized duration within guidelines.
Answered inbound calls, portrayed the ease and simplicity of the loan process and invited telephone customers to the branch.
Responded immediately to all internet loan applications, assisted customers in the completion of their applications.
Submitted large loans to supervisor for approval and documented all customer contacts and commitments.
Perfected Lien, for all vehicles per standard.
Processed excess proceeds timely and accurately.
Executed open and close procedures precisely.
Handled and safeguarded cash per standards.
Customer Service Representative01/2013 to 01/2013 Silverlink CommunicationsBurlington, MA
Made and received clients phone calls.
Provided excellent Customer Service to United Health Care clients and members.
Maintained call center data base by entering information.
Administrative Assistant01/2011 to 01/2013 Willis CenterMethuen, MA
Provided support for the Child / Adolescent Program Director.
Assisted with maintaining inventory of office supplies and equipment.
Prepared documents for new staff orientation and assist in coordinating schedule of interviews.
Assisted potential foster parents in completing initial checklist as well as providing information regarding foster parent duties and responsibilities.
Pharmacy Tech01/2010 to 01/2011 Pharmacy SolutionsHaverhill, MA
Verified prescriptions and counted, poured, measured and weighed tablets and medications.
Reviewed manifests, registered patients and created prescription labels.
Bank Teller01/2010 to 01/2010 Sovereign BankLawrence, MA
Received checks and cash for deposit, verified amounts and checked accuracy of deposit slips.
Examined checks for endorsements and verified dates, bank names, identification of customers receiving payments.
Associate of Science: Business AdministrationSouthern New Hampshire UniversitySalem, NHBusiness Administration
Proposed graduation September, 2017 )
National Professional Certified in Customer Service
Certified Computer Support Professional2008LARE Institute American TrainingAndover, MA