Divisional Retail Merchandiser Resume Example

"Shared dedication to move fast with attention to detail in making quick decisions."

• Won "Best Operation Systems" five times in a row after improving operations for department with second largest unit numbers. Partnered with logistics and maintenance team to implement a new operations system with agile development.
• Received additional leadership role for the Seattle market to unite team members and improve fractured team culture; ran a styling program and developed a business plan for a top sales category/brand for the market.
• Led by example to hold a standard in the communication system; partnered with regional manager to design a plan that held peers accountable for their responsibilities.
• Created a transparent communication process by sharing sales plans, marketing, and creative ideas to enhance the program and improve top sales category, resulting in a 12% increase, which placed the category in the number one spot.
• Applied performance data to evaluate and improve vendor relationships, target current business conditions and forecast needs.
• Developed a guide to easily explain department principles to equip employees to independently meet customer needs.

"Always keep in mind what a team is capable of."

• Partnered with the management team to create an exciting onboarding system for new and existing hires, so that employees felt prioritized, supported and clear on expectations.
• Improved low team productivity by 20% and retention by providing structure, inspiration, and open communication to boost team morale and performance.
• Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings up 75%.
• Won “Best New Hire Experience” for department.

"Bring success to a company by prioritizing customers' needs."

• Created a more efficient system for the Prosthesis service to streamline customer service process, increased sales productivity, and result in higher customer satisfaction.
• Partnered with manager to educate and train the current team on Prothesis practices and HIPPA expectations to ensure adherence to standards and protocol.
• Expanded prosthesis program team from one to five persons resulting in improved customer service management and increased sales volume within a few months.