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Divisional Retail Merchandiser Resume Example

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DIVISIONAL RETAIL MERCHANDISER
Professional Summary

Merchandise Manager

Customer-Centric | Sales Development | Retail Management

Award-winning retail sales leader delivers a deep understanding of market conditions and regional preferences. Proven track record in both customer and team satisfaction. A confident decision-maker who is thoroughly knowledgeable of the dynamics of the retail sector, specifically sales and merchandising. Extensive experience in impacting organizational presence through the execution of high-impact sales, training, and marketing strategies. Proficient in best practices, market trends and regulatory requirements of retail operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Desire to expand and collaborate with diverse professionals to effectively meet company goals, strategies and long lasting customers worldwide.

Skills
  • Customer Service-Focused
  • Product and Service Sales
  • Problem Solving
  • Team Leadership Recruiting and Hiring
  • Strategic Planning
  • Business Development and Planning
  • Goals and Performance
  • Sales initiatives and techniques
  • Vendor Management
  • Skilled in Microsoft Office and Adobe
Work History
  • Divisional Retail Merchandiser
  • Spencer Gifts, Llc
  • Leesburg , FL
  • September 2019 to May 2020

"Built an effective customer and team focused business plan to improve region ranking in the division."

  • Established and maintained operational standards for 11 locations over Los Angeles & Santa Barbara; assessed each location's individual and team performances, analyzed data trends to determine the best methods to improve sales results.
  • Collaborated with store and department managers to build merchandising, sales and team development plans aligning with business goals.
  • Communicated feedback that is actionable, timely and relevant to divisional buying teams.
  • Improved sales. Achieved 1% increase in Q3, 6% increase in Q4 resulting in ranking number one division in the region.
  • Increased management productivity resulting in seven of ten managers receiving sales awards.
  • Spearheaded routine operations and special program initiatives for regional group.
  • Department Manager
  • Ace Hardware
  • Fitchburg , MA
  • December 2016 to August 2019

"Shared dedication to move fast with attention to detail in making quick decisions."

  • Won "Best Operation Systems" five times in a row after improving operations for department with second largest unit numbers. Partnered with logistics and maintenance team to implement a new operations system with agile development.
  • Received additional leadership role for the Seattle market to unite team members and improve fractured team culture; ran a styling program and developed a business plan for a top sales category/brand for the market.
  • Led by example to hold a standard in the communication system; partnered with regional manager to design a plan that held peers accountable for their responsibilities.
  • Created a transparent communication process by sharing sales plans, marketing, and creative ideas to enhance the program and improve top sales category, resulting in a 12% increase, which placed the category in the number one spot.
  • Applied performance data to evaluate and improve vendor relationships, target current business conditions and forecast needs.
  • Developed a guide to easily explain department principles to equip employees to independently meet customer needs.
  • Assistant Department Manager
  • Stanford University
  • Stanford , CA
  • April 2015 to December 2016

"Always keep in mind what a team is capable of."

  • Partnered with the management team to create an exciting onboarding system for new and existing hires, so that employees felt prioritized, supported and clear on expectations.
  • Improved low team productivity by 20% and retention by providing structure, inspiration, and open communication to boost team morale and performance.
  • Coached 25 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings up 75%.
  • Won “Best New Hire Experience” for department.
  • Retail Sales Associate
  • Veterans Canteen Service
  • Denver , CO
  • May 2012 to February 2015

"Bring success to a company by prioritizing customers' needs."

  • Created a more efficient system for the Prosthesis service to streamline customer service process, increased sales productivity, and result in higher customer satisfaction.
  • Partnered with manager to educate and train the current team on Prothesis practices and HIPPA expectations to ensure adherence to standards and protocol.
  • Expanded prosthesis program team from one to five persons resulting in improved customer service management and increased sales volume within a few months.
Education
  • Bachelor of Arts
  • Seattle Pacific University
  • City, State
  • June 2014
  • Majored in Visual Communications & Fashion Merchandising
  • Minored in Business Administration
Additional Information
  • "Selling Manager of the Quarter"
  • 2018 Divisional Award for Q3 and Q4 for 2019
  • HIPPA-Prosthesis Certification
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Seattle Pacific University

Job Titles Held:

  • Divisional Retail Merchandiser
  • Department Manager
  • Assistant Department Manager
  • Retail Sales Associate

Degrees

  • Bachelor of Arts

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