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division receptionist resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Results-driven,with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in hospitality based terminology, products and services to effectively address and respond to public and personnel inquiries. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives.

Versatile training background bringing valuable experience in administrative roles, including Office Manager and Food and Beverage leadership roles. Possessing uncompromising work ethic, time management, organization and prioritization qualities.Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Assisted in Executive-level,and corporate-level decision-making. Meticulous and demonstrated success at implementing process improvements in line with company growth objectives.

Skills
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Business operations understanding
  • Office equipment operations
  • Organization and efficiency
  • Service-oriented mindset
  • Multitasking and prioritization
  • Flexible
Experience
Division Receptionist , 01/2021 to Current
Life Care Centers Of AmericaColumbia, TN,
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system with Mitel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Assisted with office inventory by restocking supplies and submitting purchase orders.
  • Rendered information to callers and drafted office emails.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Responded to customer concerns and issues.
  • Processed payments and updated accounts to reflect balance changes.
  • Vantaca and Mitel
  • Scheduled and confirmed appointments.
  • Assisted homeowners with various account inquiries using Vantaca
Service Greeter, 10/2020 to 01/2021
The Hertz CorporationBurien, WA,
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Helped keep entryway and front line clean, organized and fully stocked with inventory.
  • Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Offered above-and-beyond assistance to guests with limited mobility.
  • Work environment changes due to Pandemic allowed me to utilize my management skill set while under Greeter job title
  • Assisted with staff flow by assessing individual personnel strengths.
  • Interfaced with customers while utilizing proper precautions.
  • Organized Thanksgiving Holiday preset menu and by reservation only take out only and delivery for 100+ covers prepaid.
  • Invoicing for all Budgets; Paper, Linen, Beer, Wine, Liquor, Food & Equipment.
Assistant Food and Beverage Manager, 03/2016 to 04/2020
Troon Golf, L.L.C.Vestavia Hills, AL,
  • Oversaw five food and beverage outlet operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
  • Executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
  • Managed food and beverage operations including bar, poolside, room service restaurant service with relentless focus on hospitable and gracious guest services.
  • Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised forty-eight team members and fulfilled dining needs and desires of patrons.
  • Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
  • Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
  • Interviewed, hired and supervised back of house and front of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders by cross training in numerous departments.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Trained employees on service techniques, safety standards and performance strategies.
  • Enforced staff performance and service standards to deliver consistent and positive customer experiences.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Reduced food cost from 38% to 32%
  • Reduced beverage cost from 23% to 19% with roll out of new liquor program
  • Met quarterly labor budgets in four of five departments
Education and Training
High School Diploma: , Expected in 12/1996 to Palm Springs High School - Palm Springs, CA
GPA:
Certifications

Notary Public

Serve Safe

CPR certified

Food handlers Card

Tax preparation

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Resume Overview

School Attended

  • Palm Springs High School

Job Titles Held:

  • Division Receptionist
  • Service Greeter
  • Assistant Food and Beverage Manager

Degrees

  • High School Diploma

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