division chief resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Organized and efficient Emergency Management professional supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

  • Emergency Management Operations
  • Strategic Planning & Personnel Management
  • Damage, danger, and loss prevention
  • Fleet & Technical Services Management
Work History
Division Chief, 01/2007 to 01/2021
GeisingerGranville Summit, PA,
  • Supervise, direct and participate in the administration of prompt, compassionate and clinically excellent emergency medical care to citizens and visitors of Wake County.
  • Responsible for oversight, leadership and management of daily operations ensuring continuous operations in high performance EMS System running 107k calls for service.
  • Respond to high acuity situations applying the principles of the Incident Command System as incident Commander and manage complex scenes throughout Wake County as one of eight District Supervisors.
  • Create, interpret and ensure adherence to all Standard Operating Guidelines and Personnel Policies for Cary Area EMS, as well as regulations and protocols issued by the Medical Director.
  • Perform supervisory and administrative duties including: problem solving, task prioritization, developing work projects, resource management and logistics, operational and clinical guidance, personnel issues, coaching, scheduling, approval of leave requests, review of payroll submissions and patient care reports.
  • Development, interpretation and execution of Incident Action Plans for special events.
  • Conduct performance evaluations for full-time employees and volunteers and provide feedback.
  • Implement investigations for unusual events, incidents, complaints and concerns and provide coaching, counseling and corrective actions as appropriate.
  • Administer and supervise infection control, respiratory and fit testing programs.
Services Coordinator (Fleet, IT and Volunteer), 01/2003 to 01/2021
Cary Area Emergency Medical ServicesCity, STATE,
  • Recruitment, onboarding, training, assessment and support of volunteer staff responsible for saving hundreds of thousands of taxpayer dollars in staffing 911 ambulances and special events.
  • Manage fleet, design emergency response vehicles, adhere to purchase and maintenance budget and ensure that routine maintenance of eleven emergency vehicles is completed in a timely manner
  • Oversee information technology operations including central server, workstations and wireless internet equipmen across four EMS stations
Advanced EMT and Paramedic, 01/1996 to 01/2003
Cary & Apex Emergency Medical ServiceCity, STATE,
  • Provided timely patient service, life support and ambulatory care to ill and injured patients, employing basic and advanced life abilities and techniques for various medical emergencies.
  • Promoted to rank of Captain, FTO and elected to serve as volunteer representative position on Board of Directors.
  • Earned Advanced EMT and EMT-Paramedic certifications.
  • Interviewed, selected, trained and supported volunteer members.
  • Received Cary Area EMS “Squad Person of the Year,” American Legion “EMT of the Year,” and Knights of Columbus “Outstanding Community Member” awards.
B.S: Health Sciences, Public Health and Sociology, Expected in 1996

Awards: Squad Person of the Year

American Legion “EMT of the Year”

Knights of Columbus “Outstanding Community Member”


North Carolina EMT-Paramedic (NCEMT-P)

Incident Command System: 100, 200, 300, 400, 700, 800, TEEX

Field Training Officer (FTO)

Crisis Intervention Training (CIT)

Advanced (ACLS), Pediatric (PALS) and Neonatal (NALS) Cardiac and Basic Trauma (BTLS) Life Support

HAZMAT Awareness

Emergency Vehicle Operation and Control (EVOC)

Cardiopulmonary Resuscitation (CPR)

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Resume Overview

School Attended


Job Titles Held:

  • Division Chief
  • Services Coordinator (Fleet, IT and Volunteer)
  • Advanced EMT and Paramedic


  • B.S

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