Knowledgeable and dedicated customer service professional with extensive experience in coordination and implementation of effective volunteer engagement, policies, procedures and best practices. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Activity Planning
First Aid and CPR
Administrative oversight
Group and individual instruction
Safety awareness
Staff Management
Program planning
Health and wellness
Safety compliance
Exercise program management
Activity Organization
Translation and Interpretation Services
Courteous with Strong Service Mindset
Multitasking and Prioritization
Customer Account Management
Efficient and Detail-Oriented
Work History
04/2018 to Current
Distribution SupervisorWebstaurantstore – Bloomsburg, PA,
Meet monthly training requirements and module completion rates.
Research and analyze skills to identify training needs necessary for success in the company.
Identify and present solutions to management to improve operations in various departments through targeted training.
Ordering essential medical supplies, personal protective equipment (PPE), and environmental cleaning supplies.
Obtain, record, and report all data collection and share results of analysis and evaluations with leadership.
Writing performance evaluations on team members.
Assessed new employee skills and strengths to provide customized training.
Updated employees with latest policies, procedures and compliance standards.
Worked with central management to identify, plan, align and address training needs.
Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
10/2011 to 03/2015
Rehabilitation CounselorVeterans Health Administration – East Liverpool, OH,
Ensured dosage and monitor changes including documentation and all reporting requirements.
Adhere to physician/pharmacist guidelines.
Provide one-on-one services for veterans with a focus on life-coaching and transitioning residents from temporary housing to permanent housing.
Achieved target objectives on addiction recovery.
Served as licensed armed security for homeless shelter complex with a 200-bed capacity.
Collect and analyze data on program effectiveness and propose recommendations for program improvement.
Implement changes and repeat continuous improvement cycle.
Utilize proprietary databases (VIP – Veteran in Progress) for reporting, case noting, and client-based inquiries.
Process referrals to outside support agencies including Michigan Works! and workforce related training.
Provided information for workforce services, linkage, and coordination for VA and non-VA services.
Established respectful, effective relationships with Veterans and with clinical and administrative staff from a variety of State and Federal institutions and agencies and community employers.
Provided guidance on resources that tend to enhance and result in competitive employment outcomes for Veterans, in particular those who are homeless or have other barriers to employment.
Worked as a liaison to community providers of employment placement and support services for Veterans experiencing employment barriers.
Informed Veterans of employment opportunities both through community-based job development and indirectly employment collaborative.
Assisted Veterans with resume writing, informed them of inter-personal skills training and job leads.
Obtained and applied occupational information for people with disabilities, knowledge of interrelationships of involved professional and specialist services.
Employed the methodology and techniques of counseling to motivate and encourage individuals served.
Have working knowledge of the vocational rehabilitation problems characteristic of the disabled, including familiarity with available resources and skill in identifying, evaluating, and making effective use of such resources to serve individuals with disabilities; or of the disadvantaged, including knowledge of adjustment problems of the educationally or culturally disadvantaged, familiarity with available adult education and training resources, and ability to recognize problem areas needing special attention.
Assisted individuals with addressing disabilities and developing career plans.
Evaluated and screened patients to determine needs and provide necessary support.
Administered preliminary and comprehensive vocational assessments.
Coordinated community resources and secured referrals.
Promoted development of interviewing, resume writing and etiquette skills.
Modified operational, marketing and staff resources to meet financial goals.
Assessed facility and equipment for repair and replacement needs to maintain quality of therapeutic care.
Scheduled events in recreation facilities and monitored facility conditions.
Tracked program spending, enrollments and attendance to produce monthly reports for program director.
Performed program financial administration, reporting and documentation functions.
Coordinated safety planning and implementation.
Maintained inventory of supplies and equipment with established sign-out procedures.
Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
Coordinated staff volunteers to supervise events and facilitate scheduled activities.
02/2002 to 05/2007
InstructorAustin Peay State University – Clarksville, TN,
Pay grade SV-9 which is equal to a GS-9.
Served as supervisor and pier manager encompassing 100+ team members and 47 gates including international and domestic flights.
Served as the primary educator for the entire service.
Plan, manage, implement, and directed an effective, on-going employee training program for EMS.
Identified training needs and develop training programs for all staff.
Make recommendations and collaborate with the section supervisor to ensure that an established training program is
completed.
Developed test criteria for newly hired staff in order to validate the adequacy of training,
Identified any and all new program and application enhancements within the EMS program, determining the impacts of changes.
Identified all training requirements necessary for staff to ensure proper implementation with limited problems.
Worked with program managers and supervisors and the section Chief, in in the identification, development, and implementation of any potential training necessities required for each program, including on-going, training requirements to ensure program efficiencies are maintained.
Maintained responsibility for the Talent Management System (TMS) within the service.
Evaluated training and education outcomes to determine if necessary, proficiencies have been achieved.
Developed training and education plans for staff placed under a Performance Improvement Plan (PIP) and gauges success of established plan in correcting identified inefficiencies as well as reporting progress to the employee's supervisor.
Scheduled, plans, and develops training calendars with appropriate vendors.
Oversaw day-to-day operations, including managing curriculum implementation and continuous improvement of industry best practices.
Education
Expected in 2015
Bachelor of Science: Aviation Management and Sociology Western Michigan University, University Studies - Kalamazoo, MI GPA: Concentrations in Aviation (33 credit hours) / Criminal Justice (70 credit hours) / Business Management (25 credit
Expected in 2011
Associate: Applied Science: Corrections Kellogg Community College - Battle Creek, MI GPA:
Accomplishments
Medical First Responder Basic EMTFirst Class Commercial Medical Crime / DelinquencyClient Growth / DevelopmentInstitutional CorrectionsCorrectional and Criminal LawCriminal InvestigationClient Relations in Corrections Ethical Problem Solving and Policing Jessica L.
Claire Ethical Dilemmas Environmental Services Training / Hazmat.
Additional Information
Community Involvement and Volunteer
, Over 1,000 hours committed to veterans rehabilitation and homeless individuals programs
Honors and Awards
Medal: Southwest Asian Service with Eagle Globe and Anchor Device
Ribbon: Joint Meritorious Citation with 3 Bronze Stars
Medal: Kuwait Liberation
Ribbon: Sea Service Deployment
Medal: Humanitarian Relief
Ribbon: Overseas Service Deployment
Medal: Good Conduct
Ribbon: Presidential Unit Citation
Medal: Combat Action
Fleet Marine Force (Ribbon / Device)
Medal: Expert Pistol
Ribbon: Overseas Service Deployment
Rose Award
Recognized: Decedent Affairs Coordinator
Hand Selected as Wage & Salary Research Team Member
Veteran History Award Recipient
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