Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. Multi-tasking professional well-known for creating positive environments where employees can thrive and succeed.
Skills
Customer Service
Project management
Staff management
Goal-oriented
Computer literate
Skilled problem solver
Spanish as first language
Trusted key holder
Work History
07/2019 to Current
Distribution SupervisorThermo Fisher Scientific Inc. – , ,
UPS experience in 1860 Sprint for 2 years, EFF for 3 month and currently assigned to KYNTP Swarovski from November 2021
Project development and implementation that have significantly helped staffing planning, productivity tracking, order status that includes different service levels, volume tracking to ensure an excellent record in the P&L. All these projects were developed in excel and are currently used daily by different members of the management team.
Total commitment to ensure that we do the service to our customers on a daily basis.
Active participation in new product launches of our customers with 100% satisfactory results.
Always ensuring a high motivation in our employees, developing employees with high potential and creating a culture to fulfill the service in our team.
Drove operational improvements which resulted in savings and improved profit margins.
06/2017 to 07/2019
Restaurant ManagerGpm Investments – , ,
Conducted timely performance evaluations for all front of house staff.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
An "A" score greater than 98% was always received by the Department of Health & Wellness
09/2006 to 05/2017
General ManagerWendy's – , ,
Own business founded with 3 partners and reaching a growth of 4 employees up to 70 employees.
Cultivated and strengthened lasting client relationships
Generated and developed leads to acquire new clients
Get Kellogg as our top customer
Maximized category turnover through proactive management strategies
Set project timeline's and kept teams on task to complete milestones according to schedule
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
Received superior customer service satisfaction scores for 4 consecutive quarters
10/1991 to 07/2006
Supply Chain ManagerDover Corporation – , ,
I worked Information Technology area until January 2000. In that time I was expatriate in Colombia and then to Mexico as a manager of financial projects where I had different assignments in Guatemala, Colombia, Venezuela, Brazil, Ecuador and Argentina. Then in the year 2000 I switched to the supply chain area where I managed Purchasing, Imports and Exports, Production Planning, Material Planning, Warehouses, Logistics and customer service.
Created and managed departmental budget of $40millions
Negotiated with vendors on freight costs, resulting in deals which cut shipping prices in half
Researched new vendors and partners to obtain most cost effective pricing for goods, saving company $1 million in one year
Set project timeline's and kept teams on task to complete milestones according to schedule
Developed and rolled out new policies
Drove key performance indicators and continuous improvements throughout logistics and supplier operations
Education
Expected in 2005
Diploma in Management Studies: Management and Communication Anahuac del Sur University - Mexico DF, GPA:
Expected in 2001
Diploma in Procurement Management: Procurement Management IESA - Venezuela, GPA:
Expected in 1999
Diploma in Finance: Finance Management Universidad de Monterrey - Queretaro, Mexico, GPA:
Expected in 1998
Diploma in Project Management: Project Management Western Michigan University - Kalamazoo, MI GPA:
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