Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. Multi-tasking professional well-known for creating positive environments where employees can thrive and succeed.

  • Customer Service
  • Project management
  • Staff management
  • Goal-oriented
  • Computer literate
  • Skilled problem solver
  • Spanish as first language
  • Trusted key holder
Work History
07/2019 to Current
Distribution Supervisor Thermo Fisher Scientific Inc. , ,
  • UPS experience in 1860 Sprint for 2 years, EFF for 3 month and currently assigned to KYNTP Swarovski from November 2021
  • Project development and implementation that have significantly helped staffing planning, productivity tracking, order status that includes different service levels, volume tracking to ensure an excellent record in the P&L. All these projects were developed in excel and are currently used daily by different members of the management team.
  • Total commitment to ensure that we do the service to our customers on a daily basis.
  • Active participation in new product launches of our customers with 100% satisfactory results.
  • Always ensuring a high motivation in our employees, developing employees with high potential and creating a culture to fulfill the service in our team.
  • Drove operational improvements which resulted in savings and improved profit margins.
06/2017 to 07/2019
Restaurant Manager Gpm Investments , ,
  • Conducted timely performance evaluations for all front of house staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • An "A" score greater than 98% was always received by the Department of Health & Wellness
09/2006 to 05/2017
General Manager Wendy's , ,
  • Own business founded with 3 partners and reaching a growth of 4 employees up to 70 employees.
  • Cultivated and strengthened lasting client relationships
  • Generated and developed leads to acquire new clients
  • Get Kellogg as our top customer
  • Maximized category turnover through proactive management strategies
  • Set project timeline's and kept teams on task to complete milestones according to schedule
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
  • Received superior customer service satisfaction scores for 4 consecutive quarters
10/1991 to 07/2006
Supply Chain Manager Dover Corporation , ,
  • I worked Information Technology area until January 2000. In that time I was expatriate in Colombia and then to Mexico as a manager of financial projects where I had different assignments in Guatemala, Colombia, Venezuela, Brazil, Ecuador and Argentina. Then in the year 2000 I switched to the supply chain area where I managed Purchasing, Imports and Exports, Production Planning, Material Planning, Warehouses, Logistics and customer service.
  • Created and managed departmental budget of $40millions
  • Negotiated with vendors on freight costs, resulting in deals which cut shipping prices in half
  • Researched new vendors and partners to obtain most cost effective pricing for goods, saving company $1 million in one year
  • Set project timeline's and kept teams on task to complete milestones according to schedule
  • Developed and rolled out new policies
  • Drove key performance indicators and continuous improvements throughout logistics and supplier operations
Expected in 2005
Diploma in Management Studies: Management and Communication
Anahuac del Sur University - Mexico DF,
Expected in 2001
Diploma in Procurement Management: Procurement Management
IESA - Venezuela,
Expected in 1999
Diploma in Finance: Finance Management
Universidad de Monterrey - Queretaro, Mexico,
Expected in 1998
Diploma in Project Management: Project Management
Western Michigan University - Kalamazoo, MI
Expected in 1996
Diploma in Oracle Financial Specialist: Oracle Financial
Oracle Corporation - Bogota, Colombia,
Expected in 1994
Oracle Developer Certification: Oracle Developer
Oracle Corporation - San Francisco, CA
Expected in 1988
Higher University Technician: Information Technology
IUTIN - Maracay, Venezuela,

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Resume Overview

School Attended

  • Anahuac del Sur University
  • IESA
  • Universidad de Monterrey
  • Western Michigan University
  • Oracle Corporation
  • Oracle Corporation

Job Titles Held:

  • Distribution Supervisor
  • Restaurant Manager
  • General Manager
  • Supply Chain Manager


  • Diploma in Management Studies
  • Diploma in Procurement Management
  • Diploma in Finance
  • Diploma in Project Management
  • Diploma in Oracle Financial Specialist
  • Oracle Developer Certification
  • Higher University Technician

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