Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 22-year career in the Air Force. Effective communicator who quickly masters new roles and technologies to achieve positive results along with continuous improvement initiatives. Customer service oriented with the following interpersonal and technical skills:
Management and leadership, judgment and decision making, strategic thinker, experienced in change management, personnel discipline interviewing and hiring, performance evaluations and reports, monitoring highly adaptable, self-starter, problem solver, Results-driven, attention to detail, mentoring, motivating, directing and enforcing policy and procedure, time management, human relations, delegating, Active learning and listening, coordination, social perceptiveness Excellent verbal and written communication skills, mission briefs, electronics records management, career and progression counseling, benefits counseling, Effective application of analytical, evaluative methods and techniques (8-Step Decision Making process, Six Sigma, TQM, Key Performance Indicators)
Directed ground movement and logistical support for 1,200 missions with zero delays to include 783 U-drive-it/249 wing protocol requestse
Managed processing of 600 driver's licenses; 760 drivers' records without error. Provided outstanding customer service and sustained readiness for wing cargo and personnel delivery obligations
Outstanding leadership guided Vehicle Dispatch Section to win Unit Compliance Inspection "Superior Team" honors and organization to a top rating of "In-Compliance"
Oversaw organizational safety program. Identified 24 ground mishaps and generated reports to Operations Manager in less than 24 hours. Shattered Safety Department's 72-hr time-line
Excel, Access, Power point, Outlook, Defense Travel System, On-line Vehicle Integrated Management System (SAP produce)
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