Self-motivated Operations Manager with extensive leadership experience in Direct to Customer Order Fulfillment and Retail Distribution. Seeking opportunity to capitalize on operational
experience and education by furthering career in operations and leadership. Proven record of
accomplishments including creation and execution of short and long term objectives, team
development and accountability, and continuous improvement and cost savings initiatives.
Microsoft Office including Outlook, Visio, Excel, Power Point, Access, and Word
Cut inventory by more than half and improved on-time delivery to [Number]% by [Action taken]. Spearheaded an employee engagement program, resulting in a [Number]% decrease in annual employee turnover. Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics. Streamlined the branch operations, resulting in a [Number]% reduction in operating budget.
Distribution ManagerMar 2014 to Current Abercrombie & Fitch － Columbus, OH
Responsible for managing Inbound and Inventory Control teams, processes, and initiatives in a
1.06M Sq Ft Distribution Center.
Positive attitude approach and effective communication to manage and lead a team that
consists of 3 Supervisors, 4 Group Leads, and up to 120 Associates.
Hold daily Production
Control Strategy meetings to ensure the team has a plan to achieve daily objectives.
Coordinate across 3 shifts to maintain standard operating procedures and to facilitate
smooth transitions between shifts.
Champion Budget Goals for Supplies, Equipment, and Labor.
I collaborate with other shift
managers to develop UPH and CPH goals by department and work with HR on staffing
strategies to meet volume projections.
Hold Continuous Improvement Meetings bi-weekly to ensure all teams are meeting or
exceeding aggressive departmental goals.
Developed Staffing Forecasting Calculator derived from our Operational Annual Budget for
entire DTC team which created consistency in hiring approaches for each department and
This tool also allows for quick evaluation of staffing level needs based on
adjusting assumptions for variables including variance in volume projections, UPH/CPH
production goals, and reduction or increases in labor hours by shift.
Developed DTC Daily Budget as a dashboard that is used by each DTC department to
evaluate daily workload and to project shift hours to stay in line with the budget goals.
Assisted in the creation of SMART Goals with Leading and Lagging Measures impacting all
functional areas within DTC.
Developed and maintained tracking and audit sheets to record
and report overall results and hold the teams accountable.
Chaired meetings to review
results and report detailed findings to SVP of Supply Chain.
Drive Cost Per Unit and Speed to Customer initiatives through excellent collaboration with
several business groups including IT, Engineers, Retail Operations, Allocations,
Procurement, Logistics, and Human Resources.
I have identified several areas that have
either increased speed to customer or have resulted in significant cost saves.
Involved with development of SLA goals for all inbound receipts as well as the researching
methods and reporting used to identify root cause issues.
Build partnerships with Internal Auditors and Supply Chain teams to ensure the operations is
compliant with Inventory Audits.
Led the team to improving our Balance Report, ensuring
inventory levels across our WMS and RMS are consistently in balance in accordance with
regulations under the Foreign Trade Zone Act.
Identified systemic solution to Pick Location Inventory Levels and Accuracy which led to
significant improvements YOY in Cycle Count Accuracy, Fill Rate, Picker Shortages, and
Developed Capacity Analysis tools, Cognos Reports, and used Manhattan WM and Slotting
Optimization to manage inventory levels of up to 8.2 Million Units and up to 72k unique
Evaluate SKU and iLPN Projections on a weekly basis and make decisions to reduce
or increase Pick Location and/or Reserve Capacities to optimize efficiency.
Provided the strategy and training for our IC Teams to use Manhattan Slotting to manage
SKU Inventory in Pick Locations.
Partner with Allocations team to ensure timely clean up of Inactive SKUs.
Project Manager of the DTC Long Range Plan to alter our Fulfillment Center's WMS, MHE,
and Facility Layout Design.
Project consisted of a 3 Phase plan that involved two major
Brand Moves between facilities, each consisting of moving at least 28k Pick Locations and
120k iLPNs between two facilities within a 72-hour period.
I developed the budget,
operational game plan, and created the staffing and training plans for each Brand Move.
Provided assignment and direction to all leadership members and held them accountable to
hitting targets throughout each Brand Move.
Involved in implementation of LEAPS and Kaizen principles to scrutinize processes and
identify process improvement ideas to gain efficiencies.
Assisted in the implementation of 5S method into our redesigned DTC Distribution Center.
Leader in fostering a culture of quality and cleanliness within the operations.
As a former Power Equipment Operator, I use my current position to be a vocal advocate for
Safety Awareness initiatives and partner regularly with HR to ensure our team is focused on
maintaining a safe operating facility.
Supply Chain AnalystNov 2012 to Feb 2014
Operation's representative responsible for developing requirements for project to convert the DTC
Operations from RDC and ProRep to Manhattan WMS and Labor Management, respectively.
Created detailed Process Flow Charts using Microsoft Visio for the Inbound, Inventory
Control, Replenishment, and Reserve processes and functions.
Wrote the step by step test scripts for the Supply Chain Support team to validate that
configuration of the WMS system was working as designed.
Developed the UAT plans and provided instruction and assistance to ensure the team
completed all testing accurately and on time.
This required strong leadership and
communication across multiple Supply Chain Teams including IT, Engineering, Customer
Service, Cognos Support, and other business partners.
Key player in converting and streamlining all DTC Reports from Crystal to Cognos.
all Inbound, Inventory Control, Production Control, and Outbound DTC Cognos Reports.
Worked with management team to develop dashboard reports to allow for quick visibility to a
wide range of key metrics.
Wrote end user SOPs, Training Manuals, and led Training Classes for the Management
Instructed other members of management on teaching their classes to the Leads and
Distribution SupervisorMar 2008 to Oct 2012
Supervisor of operations in Retail Inbound, Reserve, and Inventory Control from March 2008
through September 2011.
Moved from Retail to DTC Outbound through Holiday Peak and
subsequently to DTC Inventory Control until October 2012.
Develop daily plans and assignments for associates to obtain maximum production and
Communicate and transition vital information that is necessary for the efficient production
and processing of merchandise to maintain service to the stores.
Perform decision-making and problem solving techniques to correct issues that arise during
Review individual associate performance in production, accuracy, attendance, and behavior
on a regular basis to ensure consistent associate efficiency.
Understanding of the operations and systems of DTC including inventory control, inbound,
and outbound functions.
Strong ability to adapt to a wide variety of team objectives and dynamics to consistently
execute at a high level.
Education and Training
Bachelors of Science, Business Administration Operations ManagementAugust 2007Max M. Fisher College of Business at The Ohio State University － Columbus, OhioBusiness Administration Operations Management 3.2
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