Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Talented Operations Manager skilled in distribution, production and process control. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Key Skills
  • Team building
  • Process improvement strategies
  • Relationship building
  • Troubleshooting and problem solving
  • Strategic planning
  • Procedure development
  • Analytical
  • Cost reduction and containment
  • Multi-site operations
  • Systems implementation
Accomplishments
Experience
11/2014 to Present Distribution Center Manager Monro Muffler Brake & Service | Brockport, NY,
  • Improved P&L labor performance trends by establishing site level standards and expectations in a Union environment resulting in better that budget performance of $94K.
  • Developed and sustained a site level back-haul operation that generated over $200K of alternate revenue to offset traditional business revenue shortfalls.
  • Successfully developed a safety performance culture through people development and team building that resulted in a 50% reduction in incident rate and W/C costs avoidance of $150K.
  • Increased customer fill rates through building and sustaining cross functional relationships with both external / internal customers and the Product Planning Team resulting improved fill rate trends.
03/2013 to 11/2014 Transportation Manager Kroger | Albuquerque, NM,
  • Reestablished compliance/regulatory standards and processes that improved CSA performance that reduced Driver HOS and vehicle violations to ZERO.
  • Led a pick to pallet conversion project for the site that enabled warehouse, delivery and routing efficiency leading to improved customer service and P&L performance.
  • Implemented transportation processes to ensure fleet PM/maintenance compliance, asset utilization, dynamic routing to reduce miles, and fuel purchasing program that resulted in $250K positive budget performance.
09/2002 to 01/2012 Senior Operations Manager Amazon.Com, Inc. | Greenwood, IN,
  • Responsible for the operation of (2) distribution centers, (26) Bin locations that serve the central and eastern section of New York, western Massachusetts and all of Vermont with annual sales of $250MM.
  • Accomplishments - Recipient of the 2010 Dale Stortz Award of Excellence and a member of the 2010 Doolin Award of Operational Excellence Team.
  • Successfully led the establishment of the Northeast Sales-Ops first CI Level III Team in 2005.
  • Successful plan attainment in 2006, 2007, 2010 and 2011.
  • Led a Change Plan with the implementation of Prepick Delivery Systems in several distribution centers in the Northeast.
  • Improved region labor performance by 10% through site interventions.
  • Facilitated and oversaw the construction of a new DC in New Paltz, NY.
07/1999 to 09/2002 Facility Operations Manager Pepsico | Monticello, AR,
  • Accomplishments - Successfully assisted the local team during a post union de-certification.
  • Successfully coordinated/ managed a $5MM facility expansion.
  • Implemented the Northeast Region's first full module Prepick site - 14th National.
  • Site was chosen as one of 4 "Model Sites" for warehouse efficiencies.
  • Successfully tested and implemented the first "Snacks 2 You" go- to- market initiative in the country.
  • Successfully transitioned site from a TDD to a B24 delivery system.
  • Received national recognition for highest facility DOT audit score of 97 in 2001.
07/1993 to 07/1999 Supply Chain Lead / Account Development Manager Frito Lay Inc | City, STATE,
  • Led site transition from a Bin location to a full service distribution center.
  • Developed and maintained an inventory process that led to savings of $9K annually.
  • Led site transition from Pipe Line Order Management to SAP based ordering process.
  • Mentored 8 routes sales representatives in the transition from Bin to a DC and the TDD delivery system.
Education
Expected in AAS | Business Management/Marketing Mohawk Valley Community College, Utica, NY GPA:
Business Management/Marketing
Skills
budget, C, conversion, customer service, DC, Delivery, functional, inventory, team building, market, 97, Order Management, pick, Product Planning, processes, purchasing, routing, safety, Sales, SAP, transportation
Professional Affiliations
Continuous Improvement Master Trainer Certification 2001 *Operations Labor Leadership Certifications 2004 thru 2011. *Managing Diversity and Inclusion *Performance Based Training *Annual OSHA Certifications. 2

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Resume Overview

School Attended

  • Mohawk Valley Community College

Job Titles Held:

  • Distribution Center Manager
  • Transportation Manager
  • Senior Operations Manager
  • Facility Operations Manager
  • Supply Chain Lead / Account Development Manager

Degrees

  • AAS

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