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Distribution Resume Example

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DISTRIBUTION
Professional Summary

Motivated HR Assistant successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills.

Skills
  • Customer service
  • Quality management
  • Operational excellence
  • Staff management
  • Order picking and processing
  • Project management
  • Proficient in MS Office
  • Team development
  • Trip planning
  • OSHA requirements knowledge
  • Safety-conscious
  • Excellent time management
Work History
Distribution, 11/2019 to Current
KPC Media Group Inc. – Kendallville, IN
  • Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications
  • Identified and solved complex strategy obstacles to promote growth and guide business direction
  • Divided and categorized cargo received and redirected shipments in response to customer requests
Animal Keeper, 08/2014 to Current
Black Pine Animal Sanctuary – Albion, IN
  • Monitored animals for signs of disease, illness or injury and communicated concerns to owners
  • Collected animal waste produced on walks and discarded in trash or approved receptacles
  • Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
  • Assisted lead keepers in performing basic exams and tests for all species of patients
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
  • Followed all pet care instructions, including dietary needs and medication regimens
  • Observed animal details such as size, condition, behavior and eating habits and documented data with animals chart
  • Mixed and administered special food formulas to individual animals based on unique dietary needs
  • Kept cages, kennels, play yards and grooming areas neat and clean
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
  • Maintained clean and organized boarding areas to promote animal wellbeing
Human Resources Assistant, 12/2015 to 05/2016
Department of Veteran Affairs – Fort Wayne, IN
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Collaborated with management to build and implement effective, modern employment policies
  • Reviewed job applications to identify, vet and recommend optimal candidates
  • Assisted with meetings and presentations within company
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Maintained and scheduled complex calendars
  • Assisted with on-boarding process of new hires in
  • Answered and directed numerous outbound and inbound phone calls per day
  • Maintained current understanding of state and federal policies such as EEO and ADA
  • Administered compensation, benefits and performance management systems and safety and recreation programs
  • Communicated with potential hires to provide clarity on expected tasks, compensation and policies
  • Provided backup payroll, if needed
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite
  • Recruited and screened qualified potential employees
  • Generated and updated complete and accurate employee files for the HR staff and Nursing department with over 200 employees
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
  • Completed human resource operational requirements by scheduling and assigning employees
  • Oversaw all HR needs for 45 employee operation across 2 locations
  • Improved office efficiency by effectively managing internal communications and correspondence
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
  • Maintained work structure by updating job requirements and job descriptions for all positions
  • Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
Lead CSR, 08/2012 to 12/2014
Three Rivers Federal Credit Union – Columbia City, IN
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Engaged clients in person and over phone to answer questions and address complaints
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Maintained up-to-date knowledge of product and service changes
  • Investigated and resolved accounting, service and delivery concerns
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Cross-trained and provided back up for customer service managers
  • Trained staff on operating procedures and company services
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Educated customers about billing, payment processing and support policies and procedures
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Education
Associates : Business Administration, 05/2014
Ivy Tech Community College of Indiana - Fort Wayne, IN
Bachelor of Applied Science: Business Management/ HR, 12/2015
Indiana Institute of Technology - Fort Wayne, IN
Bachelor of Applied Science: Healthcare Management , Expected in 05/2020
Indiana Institute of Technology - Fort Wayne, IN
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Resume Overview

Companies Worked For:

  • KPC Media Group Inc.
  • Black Pine Animal Sanctuary
  • Department of Veteran Affairs
  • Three Rivers Federal Credit Union

School Attended

  • Ivy Tech Community College of Indiana
  • Indiana Institute of Technology

Job Titles Held:

  • Distribution
  • Animal Keeper
  • Human Resources Assistant
  • Lead CSR

Degrees

  • Associates : Business Administration , 05/2014
    Bachelor of Applied Science : Business Management/ HR , 12/2015
    Bachelor of Applied Science : Healthcare Management , Expected in 05/2020

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