, San Francisco, CA Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Motivated HR Assistant successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills.
Skills
Customer service
Quality management
Operational excellence
Staff management
Order picking and processing
Project management
Proficient in MS Office
Team development
Trip planning
OSHA requirements knowledge
Safety-conscious
Excellent time management
Work History
11/2019 to Current
DistributionUs Government Other Agencies And Independent Organizations – Spokane, WA,
Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications
Identified and solved complex strategy obstacles to promote growth and guide business direction
Divided and categorized cargo received and redirected shipments in response to customer requests
08/2014 to Current
Animal KeeperCatholic Community Services – Salt Lake City, UT,
Monitored animals for signs of disease, illness or injury and communicated concerns to owners
Collected animal waste produced on walks and discarded in trash or approved receptacles
Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
Assisted lead keepers in performing basic exams and tests for all species of patients
Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
Followed all pet care instructions, including dietary needs and medication regimens
Observed animal details such as size, condition, behavior and eating habits and documented data with animals chart
Mixed and administered special food formulas to individual animals based on unique dietary needs
Kept cages, kennels, play yards and grooming areas neat and clean
Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
Maintained clean and organized boarding areas to promote animal wellbeing
12/2015 to 05/2016
Human Resources AssistantCircle K Stores, Inc. – Debary, FL,
Delivered friendly assistance with new hires throughout interviewing and hiring process
Collaborated with management to build and implement effective, modern employment policies
Reviewed job applications to identify, vet and recommend optimal candidates
Assisted with meetings and presentations within company
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Maintained and scheduled complex calendars
Assisted with on-boarding process of new hires in
Answered and directed numerous outbound and inbound phone calls per day
Maintained current understanding of state and federal policies such as EEO and ADA
Administered compensation, benefits and performance management systems and safety and recreation programs
Communicated with potential hires to provide clarity on expected tasks, compensation and policies
Provided backup payroll, if needed
Prepared monthly, weekly and daily logs using Microsoft Office Suite
Recruited and screened qualified potential employees
Generated and updated complete and accurate employee files for the HR staff and Nursing department with over 200 employees
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Completed human resource operational requirements by scheduling and assigning employees
Oversaw all HR needs for 45 employee operation across 2 locations
Improved office efficiency by effectively managing internal communications and correspondence
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
Maintained work structure by updating job requirements and job descriptions for all positions
Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
08/2012 to 12/2014
Lead CSRThree Rivers Federal Credit Union – City, STATE,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Trained, oversaw and mentored new team members to strengthen performance and job expertise
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads
Conferred with customers about concerns with products or services to resolve problems and drive sales
Engaged clients in person and over phone to answer questions and address complaints
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Maintained accurate and current customer account data with manual forms processing and digital information updates
Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
Maintained up-to-date knowledge of product and service changes
Investigated and resolved accounting, service and delivery concerns
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Provided primary customer support to internal and external customers in fast-paced environment
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Cross-trained and provided back up for customer service managers
Trained staff on operating procedures and company services
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
Educated customers about billing, payment processing and support policies and procedures
Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Education
Expected in 05/2014
Associates : Business Administration Ivy Tech Community College of Indiana - Fort Wayne, IN GPA:
Expected in 12/2015
Bachelor of Applied Science: Business Management/ HR Indiana Institute of Technology - Fort Wayne, IN GPA:
Expected in 05/2020
Bachelor of Applied Science: Healthcare Management Indiana Institute of Technology - Fort Wayne, IN GPA:
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