Distribution Resume Example
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DISTRIBUTION
Professional Summary
Motivated HR Assistant successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills.
Skills
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Work History
Distribution, 11/2019 to Current
Company Name – City, State
Company Name – City, State
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications
- Identified and solved complex strategy obstacles to promote growth and guide business direction
- Divided and categorized cargo received and redirected shipments in response to customer requests
Animal Keeper, 08/2014 to Current
Company Name – City, State
Company Name – City, State
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners
- Collected animal waste produced on walks and discarded in trash or approved receptacles
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases
- Assisted lead keepers in performing basic exams and tests for all species of patients
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods
- Followed all pet care instructions, including dietary needs and medication regimens
- Observed animal details such as size, condition, behavior and eating habits and documented data with animals chart
- Mixed and administered special food formulas to individual animals based on unique dietary needs
- Kept cages, kennels, play yards and grooming areas neat and clean
- Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition
- Maintained clean and organized boarding areas to promote animal wellbeing
Human Resources Assistant, 12/2015 to 05/2016
Company Name – City, State
Company Name – City, State
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Collaborated with management to build and implement effective, modern employment policies
- Reviewed job applications to identify, vet and recommend optimal candidates
- Assisted with meetings and presentations within company
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Maintained and scheduled complex calendars
- Assisted with on-boarding process of new hires in
- Answered and directed numerous outbound and inbound phone calls per day
- Maintained current understanding of state and federal policies such as EEO and ADA
- Administered compensation, benefits and performance management systems and safety and recreation programs
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Provided backup payroll, if needed
- Prepared monthly, weekly and daily logs using Microsoft Office Suite
- Recruited and screened qualified potential employees
- Generated and updated complete and accurate employee files for the HR staff and Nursing department with over 200 employees
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Completed human resource operational requirements by scheduling and assigning employees
- Oversaw all HR needs for 45 employee operation across 2 locations
- Improved office efficiency by effectively managing internal communications and correspondence
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
- Maintained work structure by updating job requirements and job descriptions for all positions
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce
Lead CSR, 08/2012 to 12/2014
Company Name – City, State
Company Name – City, State
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Engaged clients in person and over phone to answer questions and address complaints
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
- Maintained up-to-date knowledge of product and service changes
- Investigated and resolved accounting, service and delivery concerns
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Provided primary customer support to internal and external customers in fast-paced environment
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
- Cross-trained and provided back up for customer service managers
- Trained staff on operating procedures and company services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Educated customers about billing, payment processing and support policies and procedures
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
Education
Associates : Business Administration, 05/2014
Ivy Tech Community College of Indiana - City, State
Ivy Tech Community College of Indiana - City, State
Bachelor of Applied Science: Business Management/ HR, 12/2015
Indiana Institute of Technology - City, State
Indiana Institute of Technology - City, State
Bachelor of Applied Science: Healthcare Management , Expected in 05/2020
Indiana Institute of Technology - City, State
Indiana Institute of Technology - City, State
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Resume Overview
School Attended
- Ivy Tech Community College of Indiana
- Indiana Institute of Technology
Job Titles Held:
- Distribution
- Animal Keeper
- Human Resources Assistant
- Lead CSR
Degrees
- Associates : Business Administration , 05/2014
Bachelor of Applied Science : Business Management/ HR , 12/2015
Bachelor of Applied Science : Healthcare Management , Expected in 05/2020
