disputes analyst resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Superior communication and writing skills
ability  to define problems and recommend creative solution
Analytical capacity/Research skills
Effective decision making ability  
An asset under little to no supervision
Superior customer service and interpersonal skills
Microsoft office ,Outlook, PowerPoint, Adobe, Excel, TSYS, MasterCom, VROL
Consistently achieved 100% quality on monthly scorecard. Processed over 150k in dispute cases in 2016 remaining in the top 50% of department and receiving performance based incentive. 20 years of experience in the financial industry
Disputes Analyst, 04/2014 to Current
PaypalTennessee, IL,
Identification of Fraudulent transactions, Fraud and Dispute case analysis,
Performs proper review and Investigate disputed card transactions by collecting sufficient information to explore every opportunity to identify recovery opportunities in order to mitigate losses.
Contacting merchants and cardholders to validate the authenticity of charges.
Assist with the conversion of accounts to Barclaycard US from Bank of America.
Determine the rights of cardholders in accordance to CCA standards and the association regulations set by Visa and MasterCard.
Resolution Manager, 06/2013 to 04/2014
Gallagher Bassett Nz LtdAlbuquerque, NM,
Received escalated calls and emails from agents unable to resolve cardholder concerns.
Provide Concise and accurate case management recording
Adapt to changing  business circumstances to maintain  effective performance ,assessing existing /changed procedures and offer practical solutions.
Effectively communicate with cardholder by phone and email.
A  commitment to continual improvement and idea generation.
Credit Analyst, 04/2002 to 06/2013
First National BankNorfolk, VA,
Data Entry of credit applications from private label merchants
Judgmental  decision of new credit for credit lines up to 15k
Analyzing credit data and financial information of persons applying for credit.
Received inbound calls from customers checking status of credit applications.
Assess credit risk and establish credit limits.
Assist Merchants in authorizing transactions and processing request for increase of established credit lines.
Fraud Analyst, 04/1997 to 04/2002
Arrowhead Credit UnionRialto, CA,
Interview possible cardholders on suspicious activity
Resolve customer issues within the scope of existing service level agreements.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Recommend anti-fraud processes for changing transaction patterns and trends.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
independently conduct searches, gather data and recorded evidence from internal systems.
Report to upper management on matches to sanctioned individuals.
Assist in side by side training
: Organizational Management, Expected in to Wilmington University - New Castle, DE

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Resume Overview

School Attended

  • Wilmington University

Job Titles Held:

  • Disputes Analyst
  • Resolution Manager
  • Credit Analyst
  • Fraud Analyst


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