, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Friendly Agent with a commitment to developing, qualifying, and managing leads to increase new business. Competitive with a passion for driving revenue and profit for companies in the Cannabis industry. Talented Agent successful at collaborating with diverse groups of individuals. Hardworking and reliable Agent with strong ability in customer service and product knowledge. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Ensuring customer satisfaction
Resolving customer issues
Strong communication abilities
Report creation
Documenting information
Recordkeeping proficiency
Program evaluation
Ability to analyze reports
Quantitative skills
Improvement plan knowledge
Content management expertise
Experience in leadership
Troubleshooting
Planning
Analytical
Goal-oriented
Processes and procedures
Leadership
Contract development and management
Issue and conflict resolution
Problem resolution
Multitasking
Team building
Organization
Organizational skills
Continuous improvements
Incidents management
Cash Flow analysis
Quality assurance controls
Reliable and trustworthy
Work ethic
Friendly, positive attitude
Communication
Experience
11/2020 to CurrentDispensary AgentIanthus Capital Management | Gaithersburg, MD,
Used Counterpoint to input and process countless Cannabis orders per day.
Increased company profits by upselling products exceeding individual daily sales goals.
Completed sales in excess with near-zero error rate using POS system.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Listened to customer needs and desires to identify and recommend optimal products.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers with locating and choosing merchandise in any store department.
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in THC and CBD products.
Prioritized helping customers over completing other routine tasks in store.
Increased business sales utilizing product knowledge.
Provided exceptional services and pleasant shopping experiences to retail customers.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Managed promotional in-store signage and displays and re-stocked merchandise.
Created inviting environment for customers by maintaining store organization and cleanliness.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations using METRC, including scanning items, processing payments and issuing receipts.
01/2019 to CurrentBartender Shift ManagerMonarch Casino Black Hawk | Black Hawk, CO,
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Poured and prepared mixed drinks for over hundreds of customers daily and created new libations drawing in clientele.
Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Oversaw and monitored all cash drawers and reconciled drawers against cash register reports at close of business.
Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Decreased waste by 80% through creating and following strict recipes and measurements for drinks.
Set up bar for operation, obtained cash bank and stocked service bar.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Recruited and trained numerous bartenders and barbacks and scouted and auditioned performers for various special events.
Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Requested official identification for Alcohol purchases and verified details, consistently meeting strict legal standards.
Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
08/2018 to 04/2019Restaurant Team MemberLoves Travel Stops & Country Store | Poynette, WI,
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards.
Conducted inventory counts by adding each item in stock and documenting in POS.Used POS system to enter orders, process payments, and issue receipts.
Quickly and accurately counted drawers at start and end of each shift.
Checked prices for customers and processed items sold by scanning barcodes.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Prepared beverages and filled food orders for customers.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Checked identification to enforce age regulations for alcoholic beverages.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
03/2016 to 01/2019Server Shift LeaderSenior Lifestyle Corporation | Harrisburg, IL,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Aloha to confirm deliveries to correct rooms.
Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Kept register accurate through correct billing, payment processing and cash management practices.
Helped customers place orders, explained menu items and suggested
Appropriate options for food allergy concerns.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Displayed enthusiasm and promoted knowledgeable service to customers, successfully increasing referrals and walk-in business.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Checked identification to enforce age regulations for alcoholic beverages.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Greeted and maintained relationships with regular customers.
Education and Training
Expected in 09/2011High School Diploma | David Prouty High School, Spencer, MAGPA:
Expected in | Cape Cod Community College, West Barnstable, MAGPA:
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