Reliable Dispatcher with 3 years of experience. Highly effective at maintaining tight schedules and keeping callers satisfied and drivers safe. Enthusiastic about driving improvements to business operations. Adept at coordinating schedules and field personnel to provide efficient service to callers.
Skills
Verifying coverage
Updating logs
Statement Review
Statutory Reporting
Routing Orders
Prioritizing Calls
Delegating Work
Closing Tickets
Switchboard management
Customer database management
Staff Supervision
Product and Service Sales
Goals and Performance
Business Development and Planning
Scheduling
Sales
Budgeting
Inventory Control
Sales Training
Cash Handling
Cleaning
Point of Sale Systems
Responsible
Excellent work ethic
Compassion
Telephone skills
Time management
Claims reporting systems
Education
Eastern Hills High SchoolFort Worth, TX, Expected in 07/2009 – –High School Diploma: - GPA:
Work History
Cci Health & Wellness Services - Dispatcher, Call Taker, Accounts Receivable Takoma Park, MD, 02/2017 - Current
Increased area coverage by 50% through effective scheduling and detailed location monitoring.
Evaluated and adjusted over 75% routes based on daily needs, available workers, traffic hazards and weather conditions.
Closely monitored dispatch board to triage and prioritize over 180 daily calls.
Responded to over 100 daily caller requests with information about assistance and timeframes.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Generated financial statements and reports detailing accounts receivable status
Organized budget documentation and tracked expenses to maintain tight business controls.
Tracked invoices, receipts and deposit slips to generate monthly fiscal statements.
Directed all dispatching, routing and tracking of 27 fleet vehicles.
Leveraged computerized accounting software to create and maintain accurate customer account records.
T-Roc - Patient Representative Robbins, IL, 10/2015 - 12/2016
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Scheduled appointments for patients and placed reminder calls 48 hours before office visits
Informed patients of excessive wait times and offered to reschedule appointments.
Monitored patient flow throughout day to maintain appointment times and schedules.
Supported patient admissions, discharges and transfers to promote team efficiency.
Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
Verified any changes or data updates to patient records and checked insurance information at each appointment.
Answered patient assistance calls, assessed needs and offered qualified support.
McDonalds - First Assisting Manager City, STATE, 09/2008 - 04/2014
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Increased sales revenues by 85% over 3 months by promoting complementary products and educating customers about store promotions.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Completed Daily, and Weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Mentored 50-member sales team in applying effective sales techniques and delivering top-notch customer service.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Planned team-building exercises to increase employee performance and job satisfaction.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored security and handled incidents calmly.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Sam's Club - Wireless Sales Associate City, STATE, 042014 - 092015
Accepted and processed payments and purchases for new equipment using POS system.
Activated both contract and pre-paid wireless phones for 40 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Tracked and recorded department inventory products, including high-priced merchandise.
Upsold customers by recommending accessories and promotions to increase revenue.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Answered questions about store policies and concerns to support positive customer experiences.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Checked prices for customers and processed items sold by scanning barcodes.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Listened to customer needs and desires to identify and recommend optimal products.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Increased sales by offering advice on purchases and promoting additional products.
Assisted customers with locating and choosing merchandise in any store department.
Educated customers on promotions to enhance sales.
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