Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Dedicated dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Skills
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Experience
02/2013 to 09/2021 Dispatcher & Project Control Specialist Kelly Transport | City, STATE,
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Reported delays, accidents or other traffic and transportation situations.
- Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
- Coordinated work schedules, project plans, payments and other core details with subcontractors.
- Monitored project progress and presented status to leaders to solve productivity issues.
- Proposed or approved modifications to project plans.
- Researched and selected project vendors and consultants.
- Allocated resources related to staff, materials and budgetary allowances.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
04/2010 to 01/2013 Assistant Project Manager & Dispatcher Superior Asphalt Paving/Yates Division | City, STATE,
- Provided all clients with high level of service and dedication in effort to extend relationships and promote future opportunities.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Monitored design processes from conceptual phase through construction.
- Provided project milestone details to appropriate stakeholders.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Developed project plans covering goals, resources required and schedules.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Submitted budget estimates, progress reports and cost tracking reports.
- Coordinated work of project personnel, including assigning work and monitoring performance.
- Proposed or approved modifications to project plans.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
08/2000 to 03/2010 Accountant, Assistant Project Manager & Payroll GES Transportation | City, STATE,
- Analyzed financial statements and income statements to review company's financial performance.
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Investigated and resolved discrepancies in monthly bank accounts.
- Balanced reports and batch summaries to submit for approval.
- Collaborated extensively with auditors during preliminary and year-end audit processes.
- Monitored company costs and presented budget forecasts for each quarter.
- Reduced closing time for monthly and quarterly close by implementing new consolidation procedures.
- Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Coded invoices and other records to maintain organized and accurate records.
- Gained accounting efficiency and improved documentation coordination through development of optimal journal entry schedules.
- Reviewed AP general ledger entries and deposits for contract compliance.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- Updated project plans based on changing objectives, specifications and staff availability.
- Monitored design processes from conceptual phase through construction.
- Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
- Proposed or approved modifications to project plans.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Onboarded new employees in time reporting and payroll systems.
- Managed payroll for temporary, hourly, and salaried employees.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Established employee payroll files and updated existing files with new information.
- Calculated accurate wages, including overtime, salary increases and bonuses.
- Received, filed and processed paperwork and documents for on-boarding employees.
- Corrected payroll transactions by voiding checks and issuing stop payment orders.
- Managed weekly payroll duties and submitted data to payroll contractor.
Education and Training
Expected in 2005 High School Diploma | Enterprise High School, Scottsdale, AZ,
Expected in 2007 Associate of Arts | Business Administration And Management Virginia College, Jackson, MS,
CPR Certified | Health Safety Hinds Community College, Raymond, MS
Expected in 2014 Viewpoint Certified | Primavera P6 Viewpoint, ,
Expected in 2020 Procore Certified | Procore, ,
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Resume Overview
School Attended
- Enterprise High School
- Virginia College
- Hinds Community College
- Viewpoint
- Procore
Job Titles Held:
- Dispatcher & Project Control Specialist
- Assistant Project Manager & Dispatcher
- Accountant, Assistant Project Manager & Payroll
Degrees
- High School Diploma
- Associate of Arts
- CPR Certified
- Viewpoint Certified
- Procore Certified
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